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            • LouLou

              395 Santa Monica Pl Ste 300 Santa Monica, CA 90401

            Business ProfileLouLou

            Restaurants

            Contact Information

            395 Santa Monica Pl Ste 300

            Santa Monica, CA 90401

            Visit Website
            (323) 410-2337

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            395 Santa Monica Pl Ste 300, Santa Monica, CA 90401
            BBB File Opened:
            3/6/2023
            Years in Business:
            3
            Business Started:
            2/15/2021
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date of transaction- 02.15.2023 the amount of money paid to business- $100 what the business committed to provide you- food service what the nature of dispute is- to return a refund for cancelled service which wasnt indicated in the policy the business failed to communicate for resolution the business failed to provide a contract and cancellation policy reservation number- *****

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Keish T

            09/23/2023

            I had reservations at 2:30pm September 23 Saturday a party of 8, my driver unfortunately got a flat tire and i called the restaurant regarding that Ill have to cancel my reservations and a host name of ******* or ******* Hispanic *********** lied and said someone else a man! called my reservation saying i want to change my reservation to 2 from my number! Under *********************** which is false i booked for an all girls brunch to celebrate for passing a state boards exam all women! No man was apart of my reservations so thats a lie he was very rude! I have my call log no call was made from my number until 2:40pm which is within the grace ******* I never felt so disrespected in my life! I also asked to speak to a manger he lied and said he was the manger but in the beginning of the call he said all the mangers were busy! Then switched and said he was the manger! And then when i asked for his last name he said bye bye & hung up in my face! Very disrespectful and disgusting behavior! If i could Ill give zero stars!

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