Business ProfileforTracy Nissan

Upon purchase of my 2023 maxima at Tracy Nissan back in 07/2023 I also purchased the Security Plus extended warranty, GAP, and ************ change plans. On 10/08/2024 i traded the maxima in at Future Nissan in Folsom. On 10/09 I reached out to Tracy Nissan via email to finance managers ****** and ****** and the client relations rep ****** for assistance with canceling my GAP, Extended warranty, and the lifetime oil plan. I received no response from anyone of them. On 10/09, 10/10, and 10/11 i had attempted to reach their finance department for follow up and left multiple messages. Sunday 10/13 I chose to drive from *******, CA to Tracy Nissan and speak with ****** in person and per our conversation, he was aware of my calls and emails but was "too wrapped up in deals to assist me". ****** had also made mentions of "not being able to cancel warranties on Sunday as they are closed". ****** also mentioned how "a docusign would be sent via email". I have yet to receive any correspondence from ****** or ******. 10/14 at 15:52pm i chose to follow up with ****** via phone - his words were "I'm sorry, my office has been full all morning and afternoon and I haven't been able to work on it"..My ask is that ****** and his fellow colleagues in the finance department assist with my request as opposed to evading. As per ****, the Maxima loan has been paid in full.