Business ProfileforA-Rooter-Man Plumbing, Sewer & Drain Cleaning Service, Inc.

Dispatcher is downright abusive to customers, and despite my complaint to the technician and two emails reaching out requesting communication from a supervisor I have gotten no response. Technician wasn't considerate of the home or the inhabitants, (turned off the water without giving a heads up, wouldn't move what he needed inside so we could close the garage, ripped down construction plastic instead of masking it out of the way, left gates and doors open, didn't put things he used back where he got them from, damaged the new water heater pan when installing it because he couldn't lift it properly by himself, seated it too close to the pan edge on one side, and he left a mess in the driveway. Deceptive billing practices: Emergency call the show up fee of $175 is collected before they come;Upon arrival an additional $289 required for them to diagnose the issue. They should be up front that the fee for an emergency is baseline $464. Estimate $3300 collected $2200 to schedule the job, the remainder (less the diagnostic fee is due upon completion. I was forced to pay before the job was complete, without seeing an invoice. I was told that a second technician had to come out to check the work before operating the water heater and that he would not come until payment was made. A non-operational unit that has not been appropriately checked is NOT a completed job. In fact the job wasn't completed properly by the first technician, the second technician found leaks that had to be fixed and the first technician had installed a CO2 detector improperly (way too close to the water heater). They charged me $1100 and did not credit the $289 as promised. Additionally charged me a permit fee but then tacked on (without telling me) an additional $322 beyond the permit cost for attending the inspection (should be included in the job) There are different "Rooter Man" or "A Rooter Man" bills, license says ************ ****** number is Reno and billing PO Box is Truckee.