Business ProfileforHarrah’s Resort Southern California

Been a client of the resor for about 5 yrs we usually stay several times each year,but 80 % of the time I always get substandard room stinking if dog waste and urine fixture broken and always have to be changed rooms.i always never get a handicap room.when I try and reach to ******** she never does and totally ignores my call the only time she did reach was to tell me that she charging me ,$75 late charge after being late for a few minutes.i tried to explain my case and totally disregarded me. My stay in July 1 on checking in the front desk lady let me know that we had been comped for our 3 nights and all she charged was $150 upfront for incidentals.on departure as I was checking out I my credit card was charged $2004.81 I requested to see ******** the fd mgr and back forth she finally come to the front and still insisted on charging me $732.81 for the 3 nights although I explained for to check on her records that I had been $150 upfront which always incidentals charge.having been there several times the policy is always to charge fully for the rooms and $150 deposit but she would badge or admit that was the case,I also at the moment mentioned the me and my wife both on wheelchair had been denied valet parking services by ***** what started yelling at us for off loading our wheel chair as we arrived .I had asked for a supervisor who came and he gave his a fictitious name.she promised to get back to me on it but never did. On my recent stay ***** was back on his tricks he hid when I came to get my car at ticket counter and when I went to the door he was hiding and he had his name tag upside door after after all the I still gave him a $5 tip.