ComplaintsforAmerican Industrial Source, Inc.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  THEY CALLED AND SAID THAT THEY WILL BE SENDING US A SAMPLE INSTEAD OF A SAMPLE THEY SEND US 3 PIECES AND NOW SEND US A BILL AND OVERCHARGING

  Business response

  09/11/2024

  Thank you for your feedback.  We are happy to see that you spoke with your sales *** and were able to resolve this matter. 

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is predatory in nature. If they call you, hang up on them immediately. They will send you a "trial" product and you will never be able to return it. They talk about how these tools are worth so much money and you will get them for "free" and you only pay if you like the product. The prices are 3-4 times what you pay online at other merchants. The invoice will arrive 2-3 weeks after you have already received the products and at that point you are past the 30 day return window. They don't tell you that you only have 30 days to return the product. They just say test them out for 30 days. If you call to make a complaint before the 30 days, they will take 17 days to respond so that you are past the return window. They will absolutely refuse to take the product back and will threaten to send you to collections if you don't pay. Then they will offer to reduce the bill in order to settle the matter.

  Customer response

  09/03/2024

  Last name is ******

  Business response

  09/12/2024

  Thank you for your feedback.  We strive to provide a great customer experience and we regret that you're unsatisfied.  Per the attached audio record on file the customer authorized the trial offer and the terms. The customer decided to return the products and submitted a request to return the products and was issued an RMA# to do so. The account will be closed when the products are returned. Please contact our customer service department at ************ if you have any additional questions. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We have requested several times to be taken of their call list, they keep sending unauthorized orders that we refuse delivery of and are then billed for the products that were never ordered.

  Business response

  07/01/2024

  Thank you for your feedback.  We strive to deliver a great customer service experience.  We do not show any open orders in the system for this customer and they were removed from our call list. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company called insistant we try one of their air hoses and only pay if we are 100% satisfied. They sent four hoses and a bill for $481.34. they hoses are hard as a rock and we have no interest in them. company will not take them back and is sending us to collections. SCAMMERS!

  Business response

  05/02/2024

  Thank you for your feedback.  We strive to deliver a great customer experience and we are regret that we didn't meet your expectations.  We reviewed the notes on the account and the sales rep went over the price, the quantity, and the terms of the sale.  Please contact our customer service department and we can swap the product our for another item that will better meets your needs. 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 2023, We received a package from American Industrial Source, I have personally not dealt with them in the past but my co-worker did. Long story short they had our credit card number and kept sending overpriced items to us and charging the credit card. We for some reason (and because *** knows how to play the system) were unable to cancel the charges. Anyways our credit card expired and they didn't have any way to get money from us but they still sent us a box of stuff. They sent us a bill for the December box (THAT WE DID NOT ORDER). They also sent it so it would arrive after the return window was closed. I called in several times to get a return slip and they said they would contact me but never did. April 10, 2024 they finally contacted but it was to demand payment. They said they would contact claims if we did not pay the bill. As I'm reading other complaints they are all very similar to what happened to us and what we are now dealing with. They are a fraud company.

  Business response

  04/18/2024

  Thank you for your feedback. Our goal is to delivery a great customer experience and we regret that we didn't meet your expectations. According to our records ********************* has been purchasing from our company since 2013. We have communicated with *** and were able to resolve the matter directly with him. Please see the return policy and terms on our site and all the statements. 

  Customer response

  04/23/2024

   
  Complaint: 21561435
  
  I am rejecting this response because:

  I have many Reasons but the Biggest one is I want others to be aware of this company. Please do not stay in contact and try to end it with them ASAP. If they have your card they will keep sending items you did not order and then they will say they have "proof" of someone ordering. As long as they stop contacting us this matter will be resolved. 
  
  Sincerely,
  
  *********************************

  Business response

  04/23/2024

  Thank you for your response and feedback.   We strive to have a great customer experience and we are sorry that you didn't accept our offer to resolve this matter. 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am seeing this is a common complaint about this company. They sent us air hoses "Free of charge" just to test out. We didn't request them, still haven't even used them. They sent a $300 dollar bill for these lack-luster hoses, and we have done everything we can to get them to take them back. They do nothing more then say lines like "We don't work for free" and "We just want to get the bill sorted out". We have had no luck contacting them through email on their website, and we get calls from different numbers all trying to collect on the hoses that we don't want, didn't ask for, and haven't used. When we try to return them, it is nothing but a long run around before they hang up. This has been going on for 2 weeks now.

  Business response

  04/09/2024

  Thank you for your feedback.  We strive to provide a great customer experience and we are sorry we didn't meet your expectations.  Our records indicate that your employee *************************** authorized the offer and we already replied to another complaint your other employee ***** has submitted. Please see the sales terms and the return policy on all the statements and online on our website.  Please contact our customer service department so we can help and resolve this matter. 

  Customer response

  04/12/2024

   
  Complaint: 21506167
  
  I am rejecting this response because: This isn't relevant to us at all, they have us confused with a different shop they scammed.
  
  Sincerely,
  
  *******************

  Business response

  04/18/2024

  Thank you for your feedback.  We have provided the audio records to BBB of the business employee authorizing the purchase and the terms which the customers is disputing. Please see the terms and conditions on our site and on all the statements. 

  Customer response

  04/22/2024

   
  Complaint: 21506167
  
  I am rejecting this response because: You worded things in an intentionally misleading way. You wouldn't have 150 bad reviews for this exact problem if you weren't trying to intentionally mislead people. Take your hoses back. 
  
  Sincerely,
  
  *******************

  Business response

  04/23/2024

  Thank you for your response and giving us an opportunity to resolve any issues.  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My business was reached out to by ******************* about some "really great Continental Contitech air hoses" he wanted us to try for free for 30 days with ZERO OBLIGATION. After receiving the 4 hoses in early February and realizing they wouldn't work for our particular business, we reached out to **** (at the ****** Voice number he provided) to ask about returning them. **** insisted that we keep them for the full 30 days (most likely in order to run out the clock on the return window), and to call him when the 30 days had passed and he'd provide the return address. During that time, received an invoice from AIS on 2/12/24 in the amount of $481.34, which is something that was never mentioned during the initial phone call from ****. We've attempted to call the company numerous times, and not one of those calls were returned. They would not forward me to anyone at the company, and as the number on the invoice is ONLY an answering service, they did not have a return address to provide. We are considering reaching out to our attorney's office about this.

  Business response

  04/06/2024

  Thank you for your feedback.  Our goal is to delivery a great customer experience and we regret that we didn't meet your expectations.  The audio records on file indicate that all the terms and conditions were discussed with *************************** and that an invoice would be mailed to his attention.  Please see the return policy online and on the statement.  Please contact our customer service department so we can help and resolve this matter. 

  Customer response

  04/12/2024

   
  Complaint: 21462743
  
  I am rejecting this response because: ******* did not have the authorization from ************* Sports to order the hoses, and then when he called to return them, ******************* did everything he could to convince him to keep them for the full 30 days, which effectively made the 30-day return policy worthless. Do you have a record of that call between ******* and ****, in which **** wouldnt provide the companys return information within that 30-day period? Additionally, these hoses were presented to us as hoses used by ******, when a quick ****** search shows that the very same hoses can be purchased at many stores for about $40 each. All in all, this is a very unprofessional, dishonest company that employs unethical business practices. 
  
  Sincerely,
  
  *********************

  Business response

  04/18/2024

  Thank you for your feedback.  We have provided the audio of ******* authorizing the purchase and the terms. The customer can let the employee know that he is not authorized for any future purchases.  Please contact our customer service department to resolve this matter. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  CONTACTED US ABOUT FREE HOSES FOR AIR LINE NOW SENT A BILL FOR THE FREE ITEMS WILL NOT ANSWER PHONE AFTER FIRST CALL TO THEM WILL NOT GIVE US A RETURN ADDRESS THE ADDRESS LISTED FOR THIS BUSINESS IS A LIE ACTUALLY ************* ******************************************************* I DONT KNOW WHAT ELSE TO DO

  Business response

  02/20/2024

  Thank you for your feedback.  We strive to respond to all our customers in a timely manner.  Our records indicate that our agents have spoken with you and resolved your concern.  We also spoke with you and you said no one at your business filed any complaints. We hope this complaint is removed since you never filed it. 

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ammerican Industrail source. sent 4 air to my shop that i did not order i want to return trun them i call , emailed everthing need to return the air line but one will call me back. after looking themup i see this is a a scam they like to pull i call the 800 again and told the lady i did not order them I dont want them and that I will not pay for them. I ask for return information but yet to get a call or email back

  Business response

  02/08/2024

  Thank you for your feedback.  We strive to improve our customer service and we apologize for any delay in the communication. Our latest records indicate that we've made several attempts to return your call and answer any questions.  Please call us at ************ or visit our site aistools.com. 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was contacted about these amazing air hoses that they want to send to us at no cost to us to try and in 30 days the sales man named ******************* would call me back and see how we like them and if we like them we would get billed and if we do not, then they will send us a return label, hassle free. He also stated that he would put his business card with the products. Well this is a huge scam!! Received the air hoses, no business card, no return address. About 3.5 weeks later we received a bill with a contact number and name. I called them and explained that my boss only wanted to keep 1 hose and that we were never told we would be getting charged $70 for shipping and handling, they were quick to state they would drop the shipping cost but refused to help me return the 3 hoses, never once was I told we needed to submit a return online, I argued with the lady asking several times to talk to a Manager or ****, she finally said I will have ***************** you. I made that call prior to there "30" day return policy that you are NOT informed about when they pull this scam. I then get a call almost 2 weeks later from a Lady asking about payment, I expressed to her we want to return 3 hoses and she said you need to fill out a return form online but it is now passed the 30 days, I called prior to the 30 days and was not told anything about a return form online!!! She then states **** will call us, he ended up calling but refused to send a return label. THIS PLACE IS A SCAM!!!!! BEWARE!!!

  Business response

  01/29/2024

  Thank you for your feedback.  We always strive to improve our customer service and we apologize for any miscommunication. Our latest records indicate that you spoke with your sales representative and you agreed to the attached adjusted invoice which was emailed to you. The rest of our followup calls attempting to resolve your concerns were hung up on. We hope this corrected statement will resolve this matter. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩