ComplaintsforAmerican Industrial Source, Inc.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was contacted by a Sales Person (******************* ) from American industrial source 9/14/2023 ************* that he would be sending me Air hoses at now charge to me (There new product ) . He said to give them to my hardest worker out in my shop and have him use the heck out of them and that all he asked was the next time I have to order hoses that I purchase them through him . I repeated my self to him about there being no charge to me . he said yes that is correct . I received the hoses on 9/25 I set them in my office then went on with my day. On 9/29/2023 I received a bill in the mail asking me to pay $481.34 I immediately called the ************** phone # and spoke to ****** . I explained what was going on and told here I wanted to return them . ****** said to just hold on to them and when we get the next bill to call and we could fix it . I received the next bill on 10/25/2023 I once again called and spoke to ****** this time she tells me to go on line and file a return request . I did exactly that . Then On 10/26/2026 **** the return guy Calls me and refuses to give me a RMA and says it is past my 30 day return date which it is not I signed for them on 9/25/2023 and submitted my request on 10/25/2023 that's the 30 day ******** **** does everything under the sun to get me to keep hoses I explain I do not want them and would like to return them he said no and that I will be sent to collection. I asked to speak with a supervisor or anyone else other than **** . I have not received a call back I have called each day and ****** says someone will be contacting me. I have to call from different phone numbers Just to get them to answer my call . I then looked up reviews and seen that this is a scam they have been pulling for a long time. I Just want to return the product with in there return policy and They will not let me . **** was very unprofessional I told him this is no way to do business .

  Business response

  11/09/2023

  Dear ****, 
  
  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We do allow up to 30 days for any returns and your return request was past the cut off date. We have also reviewed your account and we don't show any balance on your account.   
  
  If you have any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  
  American Industrial Source
  Customer Service 
  
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  **** called our shop and spoke with one of our managers and asked him if he could send our shop 4 air hoses for free at no charge. Manager declined ,and **** was persistent sending *****, again saying no charge to shop. **** said to manager if shop like hoses, he would appreciate we order from him in the future. Months went by, and air hoses showed up at shop. Manager submitted return request on American Industrial website within *************************************************************************************************************** a couple days. No one contacted shop about return. Manager called **** at American Industrial and asked him to have hoses picked up. He said he could not do that because it was beyond 30 days. Shop is receiving threatening emails & calls, saying if shop don't pay bill, they will take it to collections.We just want them to pick up the hoses.

  Business response

  10/16/2023

  Dear *****, 

  
  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
  
  If you have any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  

  American Industrial Source

  Customer Service 

  Customer response

  10/16/2023

   
  Complaint: 20660436
  
  I am rejecting this response because: we don't want any more harassment, or threats that we will be sent to collections. We just want confirmation that a pickup tag will be sent to shop to send air hoses back, nothing else. That is the only way this issue will be resolved. I have spoken with **** several times and sent emails with no results.

   

   

  
  
  Sincerely,
  
  *********************

  Business response

  10/17/2023

  Dear *****, 

  The order was received back in June and we do not accept returns after the 30 day cut off date.  Please contact me directly at ************ so I can help and resolve this matter. 

  
  Thank you,

  *******************************

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A salesperson contacted one of our store managers offering to ship some hoses at no charge. We did not have any need for them, but agreed to look at them. They arrived, but we never opened the package. About a month later, I received a call asking the status of payment. I told him I had no invoice from them, nor did I have any record of them as a vendor. I requested a copy of the invoice. He emailed a copy and asked that I give him a credit card to apply the invoice to. I declined, as I had no knowledge of the purchase or vendor. When I spoke to our store manager, I was told that he had been offered them at no charge and that this was a scam. Since then, I have received numerous emails asking for payment. I told them that we do not want the product, that they misrepresented the transaction, and I requested a return label so as to return the hoses to them. They have not responded to the request to return them but have continued to harass me via email. I informed them that I was filing a complaint with the BBB and the person that has been emailing (***************** I believe is his name), threatened to leave a bad review of our company on Yelp. I would like to return the package of hoses and have this company stop contacting me.

  Business response

  07/05/2023

  Customer was advised to go on the company website and submit a return request.  They submitted it and were issued a return authorization. 

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Received hoses today from American Industrial Source. We never ordered these hoses. The invoice was dated from 5/9/2023 but delivered by *** 6/23/23. I called several times and was told that I would receive a call back from someone. I was told by each one that they were from an answering service. Got a call later in the day. He tried to sell us these hoses we received. Told him that we want to return them. Had to fill out their online form for getting a RMA label.

  Business response

  06/23/2023

  Per audio record on file ************************* agreed to a trial offer on some products then called the day he received the products and said he never agreed to anything.  Was advised by customer service to submit a return request to get an RGA then filed a complaint on BBB all on the same day without giving us an opportunity to review and issue an RGA.  

  Customer response

  07/28/2023

   
  Complaint: 20228980
  
  I am rejecting this response because: we asked them to send us the audio record of us telling them we will try their trial offer and the company was not able to produce this for us. We also asked them to email us who they talked to, what date, and what time they called.  They could not produce this either.
  
  Sincerely,
  
  *************************

  Business response

  08/01/2023

  The time stamp of the audio on file is: 31575822023-03-16 08:56:00

  Customer response

  08/23/2023

   
  Complaint: 20228980
  
  Please send the actual recording that you have on file.  There is no attachment to your response for this recording you have.
  
  Sincerely,
  
  *************************

  Business response

  09/05/2023

  Please contact our customer service department to listen the audio recording. We do not send out internal company recordings and the BBB does not support audio files. 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A guy called us and said he really wanted to send us some amazing air hoses absolutely free. I told him we did not need them because we have air hose from Senco. He wouldn't take no for an answer and said he was sending them anyway even though I told him I have no ability to buy these from them. The hoses are not up to par compared to what we use they sent us a back dated invoice to try and return these hoses but are met with voicemails with no response and emails that do not get answered. We do not want their products, we did not order them. We did get stuck with them

  Business response

  06/09/2023

  Customer agreed to a trial offer and was never told the products were free.  We do allow for returns so please go on our website to submit a return request and see the return policy. 

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Salesman from this company offered ** 3 air hoses to try, said no charge, no obligation. Said he wanted shops to try them out. Asked twice about a charge and was told no charge unless I wanted to buy more. Hoses were delivered and have not even been used yet. Now I'm being billed, told I can't return them and now being harassed by collection. I offered to pay to ship back but they won't take them. I just want to return them.

  Business response

  05/18/2023

  Customer agreed to a 30 day trial offer and was advised that he'd be billed at the end. Please see our return policy on our website or on the statement. 

• Initial Complaint

  05/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  American Industrial are crooks!! Inv. # *****-2 04/07/2023 Have to return with in 30 days but will not give address to return.They send product ( never ordered)(never authorized) then demand payment as they will not give an address to return product. Never return calls or emails. I have been dealing with this S*#t for 7 years and this is the 3rd time they have done this little game. Last time they went through 5 collection agencies before they finally let it go. I had sent the product back to a PO Box with a receipt. They still tried suing. I will be pressing criminal charges as well as civilly if they do not respond with in 24 hours. I do NOT want it to go that far. My time is worth something and they can pay for my time.

  Business response

  05/12/2023

  Customer requested an RMA, returned the products, and the invoice was closed out prior to this complaint being filed. 

  Customer response

  05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  All will be good unless I get billed for product anyway.  At which point I will adjust 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  a product was sent to ** for free and then we received threating phone calls and are being harassed even after we have returned the product. they keep trying to **** ** for something that has already been returned

  Business response

  05/08/2023

  Customer returned the products and the account has been closed out. Please contact customer service at ************ if you have any questions. 

• Initial Complaint

  05/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Our business received air hoses from American Industrial Source, Inc. to try. was not advised of a trial period and we attempted to return product and package was refused by American Industrial Source, Inc.. terrible business practice. hoses were not used or opened. Now they want to send our business to collections. Is this legal? no was signed contract or verbal contract was made and if so call was with and employee that has no authorization to order tools or supplies. terrible business practice.

  Business response

  05/05/2023

  ******************* authorized the order on 1/12/23.  Returns are accepted within 30 days.  Please see the return policy on your statement or at aistools.com. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******************* an alleged 10 year employee at American industrial source called from this business offering 4 air hoses to try out at no cost. I explained that I do not have the authority to make purchases on behalf of my company and again he said they would be sent at no cost and to try them out for a few months and if we like them we could buy and keep them. Again I told **** that I do not have the authority to make any purchases on behalf of our company and he was persistent about sending these hoses at no cost for us to try out. I had a feeling that they were up to some kind of sneaky sales practices so when the hoses arrived I never even opened the box as I was awaiting the follow up inquiry about whether we wanted to keep them which I had planned to send them back unused and unopened. A month and a half later a backdated **** arrives and when I called to tell them we didn't want them and that it was not an authorized sale they said it was past the 30 day period for return, conveniently for them. I will also be calling the U.S. attorney generals office to file a complaint for these shady and deceptive business practices. They have no right to target me for sales trickery purposes as I stated several times on the original call that I was not authorized to make purchases. These people should be ashamed of themselves its 2023 and people are still targeting people based on race, color, gender, and religion or so it seems. I will be putting this on all my social media so people can be aware that these predators are on the prowl looking to exploit anyone possible just to make a buck.

  Business response

  04/03/2023

  The customer should have contacted customer service or submitted the return request online if they wanted to return the products.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩