Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hello,Over the last two to three years I have been buying Delmonte citrus salad (fruit in a can) and their grapefruit in a can, from stores like ****************** and through Amazon online. Overtime, the citrus salad remained consistent, however, in this last year, the grapefruit is no longer in "sections" like it used to be. Now, the can is full of grapefruit pieces which is not as advertised on the face of the can. On the can, one sees a picture of grapefruit sections, like it used to be, and like the citrus salad is advertised and remains true to date. I think the advertisement is no longer truthful about what's in their can of grapefruit. Yes, the prices continue to go up on both, but that is not the underlying reasons for this complaint. Although their pricing and availability has become untenable, I do not think there is truth in their advertisement on their can of grapefruit. Upon opening a can, it looks like leftover pieces of grapefruit floating in the juice, not grapefruit sections, as advertised, on their cans. Thank you.
Business response
11/02/2023
Good afternoon,
We are concerned about this report, and I assure you that this is not the quality we expect you to receive. We appreciate you bringing this to our attention.
We've been trying to reach **************** at the number provided to discuss the issue and get some additional information from the can so that we can report the manufacturing information to our QA team. We would also like to provide her with a goodwill gesture with the hopes of restoring her confidence in our products. If there is a better daytime phone number we can reach you at please let us know.Thanks again for reporting this issue, we look forward to speaking with you.
Sincerely,
*****, Del Monte Consumer Affairs.
Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a can of corn I poured the corn in to a pot in which there was a dead worm of some sort in the cornBusiness response
07/18/2023
Good afternoon,
I can assure you that we are concerned about this report. This is not the quality we expect our consumers to received when they buy our products. We've made several attempts to reach ****************** by phone (7/10, 7/12 and 7/17).We've also sent a follow up email. As of today, we have not received a response. We would like the opportunity to restore your confidence in our product with a goodwill gesture. We would also like to collect some additional information from the can to aid our quality assurance department in their investigation of this complaint.
If you could contact us at your earliest convenience, we will be happy to assist you. We can be reached at **************, please ask for *** when calling.
Sincerely,
*****, Del Monte Foods Consumer AffairsInitial Complaint
05/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Can inscription SDP ****** P04:04 Roughly 25% of peaches contained substantial bark residue on the slices, rendering it uneditable. Ended up discarding majority of can, regrettably.Business response
06/01/2023
Dear *************:
Thank you for contacting us regarding your recent issue with our peaches. Product quality and safety is extremely important to us and we appreciate the opportunity to investigate and resolve this issue.
Thank you for providing the manufacturing code from the can, we were hoping to get some additional details about the material you found and find out if you possibly have photos of the material. We would also apprecaite the oppurtunity to restore your confidence and provide a refund and/or replacement coupons. We've made a couple of attempts to contact you by phone at ************. Is there a better number to reach you during the day?
You can also reach ** at **************, please ask for *** if calling ** (reference number 7048152)
Thanks again for contacting ** and we look forward to hearing from you
*****, Del Monte Foods Consumer Affairs
.
Initial Complaint
06/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had started eating one of your apricot fruit cups the other night and I started choking on what seemed to be a seed or something that was inside with the fruit. Ever since then my throat feels swollen(I think maybe a cut on the inside of my throat). I haven't been to a doctor because I can't afford to lose work hours I have a family that depends on me. I'm not sure what we could do to fix this situation but please reach out to me through email @ ************************Business response
06/24/2022
Good Morning,
Thank you for contacting us about this issue. Product quality and safety are extremely important to us and we appreciate at the opportunity to investigate this issue. I assure you we are concerned about ******************** experience and as he requested we've emailed him requesting additional information about the product that was purchased and the object that was found. Unfortuantely we havent received a response.
Can you please ask *************** to contact us at his earliest conveneince? We need the information listed below to begin an investigation.
- We are having trouble determining which product you purchased based on the information you initial submitted. Please send us the full product description and the full UPC code.
- Please include the manufacturing code from the jar, can, or plastic cup. We need the code off of the product packaging or lid, not the code found on any 4-pack or multipack packaging.
- A few photos of the object that you found.
I understand that speaking by phone during normal business hours might be difficult. If he cant contact us by phone then a reply to one of my emails with the information woudl allow our plant our begin their investigation. I woudl also be happy to schedule a call with *************** to discuss his complaint and work with him to resolve this issue.
Please let me know if you need additional information.
Sincerely,
***** Marriott
Del Monte Foods Consumer Affairs Coordinator
3 ******************************************************************** 15276
************Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Feb. 23, 2023, a Del Monte tomatoe sauce food can was bubbling inside the tin walls and chipping off. I called customer service and talked to ****** ****** and supervisor ********. All calls were disconnected by Del Monte and nothing was resolved. I attached 4 images so you can see.Solution - replaceBusiness response
03/09/2022
Good Afternoon,
We originally followed up with *************** on 2/23, **** from our call center attempted to call multiple times. Each time she tried to connenct by phone there was a long pause followed by a busy signal. We sent a follow up to ********************* asking *************** to kindly give us a call. We deepy regret the unfortuante expereince with and we would be more than happy to resolve this. We just wanted to get a few additional details so this could be reported to our quality assurance team (what was the condition of the product, any unusual odor, color or flavor, how many cans were involved, where was this purchased). Additionally,we also wanted to confirm the address was correct. Our system automatically generated the +4 digits of the zip code but we couldnt generate one for Keystone ** and 94611.
***************** if you could just take a moment to reach out to us and confirm your mailing address and the number of affected cans I would be more than happy to resolve this and send a full refund. If calling please ask for ****, if its easier feel free to reply to the email we sent or simply reply to this message. I'll make sure your refund goes out as soon as we receive your response. My contact info is listed below if you prefer to contact me.
Sincerely,
***** Marriott
Del Monte Foods Consumer Affairs Coordinator
3 ******************************************************************** 15276
************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
15 total complaints in the last 3 years.
10 complaints closed in the last 12 months.