Business ProfileforValet Parking Pros, LLC

I requested their shuttle services and I paid the $497.50 deposit the morning of 9/20/23 at about 9:30am. However, another service that was less expensive which I initially wanted contacted me and they were able to accommodate us when initially they couldn’t. Of course, I know California has a cooling off period, so I figured this would not be an issue to cancel. I canceled the contract via email around 12:20 pm. Not even 3 hours later to no response. When I called the owner I just wanted to make sure he saw my request and at first he said I couldn’t cancel. It was too late the van was booked. Then he asked why and I told him exactly what happened. We got a better offer. Then again he said it was too late and I had to continue with the contract. I then had to remind him that he had a cancellation policy on his contract. I could cancel 14 days prior to my event which is 11/12/23. I just canceled 3 hours later. I don’t see the issue. It clearly stated that if they had out of pocket costs that that would not be refunded from the deposit. They decided to hold back $350. Supposedly because they had booked the shuttle really fast. So I email them again to please show me proof of their out of pocket cost. I got no response. My fiancé left a voicemail and sent a text and asked for proof. I understand having a cancellation fee for inconvenience but this business has a predatory cancellation policy.