Business ProfileforSentinel Vinyl

On December 4, 2023, the Better Business Bureau opened an investigation into Sentinel Vinyl, an online retailer based in Westlake Village, CA, following numerous consumer complaints. Customers reported deceptive sales practices, including orders for vinyl records marked as "in stock" that were subsequently changed to "backordered" without prior notice. Many consumers also experienced significant delays in shipping, unresponsive customer service, and difficulty obtaining refunds, with some even being charged restocking fees despite admitted errors by the company.

Consumer Concerns:

The investigation revealed a troubling pattern of Sentinel Vinyl misrepresenting product availability and failing to communicate effectively with customers. Several consumers noted that after placing orders, they received no updates or responses to inquiries, and many only received automated replies without resolution. The company’s refund policy also came under scrutiny, as customers frequently faced challenges in getting their money back, often being offered store credit instead of refunds. These practices raised significant red flags about the company's transparency and reliability.

Conclusion and Consumer Warning:

As of May 28, 2024, the BBB has concluded its investigation and issued a formal warning to consumers regarding Sentinel Vinyl. The BBB advises extreme caution when dealing with this company due to the persistent issues identified. Consumers are encouraged to report any further problems to the BBB and consider alternative, reputable retailers for purchasing vinyl records. The BBB remains committed to monitoring Sentinel Vinyl and will take further action if necessary to protect consumers.

For more information or to file a complaint, please visit the BBB's website or contact our consumer support team.