ComplaintsforHarbor Freight Tools

• Initial Complaint

  12/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On December 11, 2021 at approx 4:30pm pacific times, I called Harbor Freight 800 number to inquire about a $189.99 solar panel kit purchase. I have a gift card for $144.99, and I needed an additional 20% off to bring down the price. I waited on the phone over 30 minutes for somebody to pick up. The first two times I called, nobody answered after 10 minutes, so I hung up and called back. I had to call back three times. ***** answered the third time after 7 minutes. I asked for a manager because usually managers are the only ones who can approve these coupons, and they are giving 20% off to select customers, so I feel they should give the discount to all customers and not pick favorites. ***** demanded that I tell her the issue before she transfer me to a manager. So I told her. Then she talked for a manager. I told her she's not a manger and should not talk for the manager, but ***** continued to talk for the manager. She then transferred to ** the supervisor. **, argued with me and tried to make me listen to him like a child while he talks negative explaining to me that he's not giving the discount. I asked for his manager because a manager can. ** said he does not have one and they can't give discounts either. I explained to him, that you give the 20% to select customers, so I would also like the discount as a customer satisfaction or else I'm taking my business elsewhere. **, then told me that he CAN give the discount to retain a customer if I give him a reason, then he demanded I give him a reason. So I told him yesterday and today I had to wait on the phone over 30 minutes for somebody to pick up and that's aggravation. ** said that's not a good reason to get a discount. I then said I'm buying the item from a different company. ** said ok. ** lied and said he'd give the discount if I tell him the issue But then he never did. ** built me up, just to let me me down. I'm upset. A plausible solution to the problem: Store credit

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Today is Dec7th, my Birthday was yesterday and my wife bought me a new pierce framing/sheating gun from harbor freight.I took it to work today excited about having a new gun and it doesn't work right can not be used.It shoots the nails but about !half inch doesn't go in and it bends the nail,hard to explain but I have pics.Ive never seen nothing like it,but looking closer you can see the nail rack is at a slight angle the way it has the nail.so I called the store and told them it was a b day gift I just got and I still even had the box but no receipt, my wife didn't think she needed to keep the receipt, you shouldn't need to.Its brand new.But the store would not let me exchange the gun for a new one.I never even got to use it because it's broke and I can't exchange it for a new one.This is so not fair.My wife saved up to get me that gun.It was over 200$ we have 2 kids and funds are low specially with Christmas coming up.Why can't I exchange it it's brand new and I have the box.Who cares I don't have receipts.Im not a drug addict trying to get over.Im a hard working father and husband trying to provide for my family that never gets gifts,I. Usely only buying them for my family.The rare time I get one I get a broken tool an can't have it replaced. The nails in the pic. Are not being shot at a angle there being shot strate on crazy right

• Initial Complaint

  12/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recieved a harborfreight credit card in August 2021 I used it 2 times for a total of $108 and make my payments before due date which payment is due the 28th of each month 1st payment of $27 paid on October 1st 2021 posted to my bank account October 6th, 2nd $27 payment made October 29th 2021 posted on my bank account, November 4th 2021 and 3rd payment of 54.05 pay off credit card on November 30 posted to my bank account December 2nd and harborfreight is telling me I was being penalized for making my November payment early before the due date on the 28th of November, I don't owe a late fee and customer service they will not remove late fee

  Business response

  01/04/2022

  Consumer Response /* (2000, 9, 2021/12/31) */ Harbor freight has resolved this issue

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