Business ProfileforMile High Decks & Hardscapes LLC

BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues, customer service issues, billing issues and advertising issues. Regarding service issues, consumers allege poor quality, delayed or incomplete work.  Further, consumers allege that the business did not Follow through with promised timelines and failed to finish work following property demolition resulting in consumers being fined for improper construction, materials and dumpsters left on their property by the business.  Consumers also allege a lack of communication by the business regarding progress and allege that when a response was provided the business offered excuses or failed promises regarding the completion of work.  Regarding billing issues, consumers allege that they are required to pay 50% of the payment upfront, though work is delayed or incomplete. Additionally, consumers allege that the business failed to respond to refund request or failed to give agreed upon refunds. Lastly, consumers allege that photos of completed work on the business’s website are misleading and indicate that the photos are not of work performed by the business.

On October 11, 2017, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of November 08, 2019, BBB has had no response.