ComplaintsforWakefield & Associates

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Initial Complaint
09/28/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *************. I do not have a contract with Wakefield & Associates, and Wakefield & Associates have failed to provide me a copy of the original contract as I have repeatedly requested.
Customer response
09/29/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Anthony Lanos, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___Anthony Lanos________________________________ Date __9/29__/2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
10/01/2024
Wakefield and Associates , collections full account number on the credit report is **********. Their in-house number may contain a zero (0) in front.

Business response
10/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. Our client,****, PLLC, placed an account in our office on December 13, 2023. These services were rendered to ******* ***** on May 2, 2022 at Sound Physicians Emergency Medicine. An itemized statement has been requested from our client and will be mailed to Mr. ***** within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
10/05/2024

Complaint: 22354410

I am rejecting this response because: I requested the verification of the debt from Wakefield & Associates on _8_/29__/2024___ by Select one -> Email, Phone, Mail, or ?Other (Please specify)___By phone and by mail______________

The reason why I believe the alleged debt is NOT valid is:_. I don't know the creditor and I have no knowledge or account, or the debt, monthly bills, or attempt for collections. The Negative account just appeared on my Credit Report. I am not liable for this debt with *************. I don't have a contract with Wakefield & Associates LLC., collection company, and I don't owe them a debt I have disputed the debt with them by phone, and requested that they provide me with specific information for validation of the debt, and they have failed to do so, after multiple requests over a 30 day period._____________

The account ******************* on credit report. Their in-house number may begin with a zero in front of the above numbers; such as ***********. _________________

Sincerely,

******* *****
Initial Complaint
09/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been contacted numerous times by this collector about a bill that's not even accurate. They are, apparently, attempting to collect a debt for two doctors' appointments that I didn't even have. They're claiming it's a balance for a primary care office, of which I have only been to ONE TIME, paid in person, and have a receipt for. When I mentioned I had a receipt and that the dates of service for primary are not accurate, I was told I was being placed on hold, the info was being sent to someone (no idea who), and that from there I'd be able to dispute it. I got HUNG UP ON. All this said, I am aware I owe the facility money for a completely different specialty, but I had already arranged a payment plan (of which I am still paying) long before I was ever contacted by this collector. Even still, the debt they're claiming I owe is not for that (I made sure to clarify).At this point, I have no idea if this is going to affect my credit. Every single time I have told them I do not know what they're talking about, I do not have an outstanding bill for primary, I get told they'll "handle it" and within the next month I get another call. I am 100% not okay giving them ANY money until any proof of these visits even occurs. This is ridiculous and borderline harassment. While I am working, I receive multiple calls, text messages, voicemails... I don't know what else to do.
Business response
10/02/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. **** complaint. Our client,Banner ************ Physicians AZ, placed two accounts in our office on June 28, 2024. These services were rendered to ******* **** on May 31, 2023 and June 29, 2023. While at the hospital, she was treated by a physician from Banner Health,who bills separately from the hospital. It is the Banner Health Physicians bill that has been placed in our office for collections. Wakefield researched this with our client and concluded that no payments have been received on these accounts. Itemized statements have been requested from our client and will be mailed to Ms. **** within 30 days.
Initial Complaint
09/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received phone call from a company I am unaware of. ******* company and there are a lot of scams in their name and with their information. Unsure of whether they are legitimate and have nothing on my credit report from them.
Business response
10/02/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***** complaint. Our client,*******************************, placed an account in our office on May 5, 2023. These services were rendered to ****** **** on April 22, 2022. An itemized statement has been requested from our client and will be mailed to Ms. **** within 30 days.
Initial Complaint
09/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are unlawfully reporting an unauthorized account on my consumer report . I never given them permission to put anything on my credit file. This company is in violation of 15 *** 1692g. As the original creditor only I can validate this debt and I do not validate this debt. Ive never provided them with any documentation with my wet signature on it. Wakefield & Associates is also under violation for trying to collect a debt in the state of ************** which the are not Bonded or Licensed or legally able to operate in. Below is a Invoice of damages Im seeking for the violations they are under if this matter is not resolved in 15 days
Customer response
09/10/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Troy ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
09/11/2024

Complaint: 22263546

I am rejecting this response because:
They have yet to provide me with the original contract for account number ************. This is not a duplicate claim this is a new claim and new account but with the same company
Sincerely,

**** ********
Business response
10/01/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******** complaint. Our client, *********** Care Physicians Southeast, placed an account in our office on March 19, 2024. These services were rendered to **** ******** on September 30, 2022 at ***************************** An itemized statement has been requested from our client and will be mailed to Mr. ******** within 30 days. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
10/02/2024

Complaint: 22263546

I am rejecting this response because:
Wakefield and associates are in fact in violation of my rights.They are unlawfully reporting an unauthorized account on my consumer report . I never given them permission to put anything on my credit file. This company is in violation of 15 *** 1692g. As the original creditor only I can validate this debt and I do not validate this debt. I never signed a contract or produced a wet signature with Wakefield and associates. They just started there this account came from another business. they also are not Licensed or bonded in the state of ************** to operate. I've also sent a cease and desist for this above matters. this is my last attempt to resolve this issue before I seek compensation for violating my rights. attached is an invoice for damages and also a copy of cease and desist thank you
Sincerely,

**** ********
Initial Complaint
08/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I dont have any knowledge or account from this company from them to say i own a debit they is a scam debit collector and they keep reporting it on my credit report on Exprian
Business response
09/16/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. Our client, Hospitalist Medicine Physicians of *******, placed six accounts in our office on February 6, 2024, April 17, 2024, June 7, 2024, and August 5, 2024. These dates of services range between June 6, 2022 through November 2, 2022. The current total balance for these six accounts is $5,764.00. ******************** will request itemized statements from our client and mail them to Ms. ****** to review within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
08/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am disputing this Doctor/medical bill collection due to e seriously harm my credit score. In January 2019, I had a surgery with DR ****** ****** ************************************************************************** C/O Wakefield Associates ***************************************************** Medical bill ********** Choice recovery, *** ***************************************************** Phone **********, I paid the requested amount on that day before the surgery and other $6000 deductible that I was not able to pay told me to pay later Since this day I have paid every month $10 to $50 without missing any monthly payment . I still have to pay $2179. This amount seriously harm my credit score. and I am not eligible for new loan while this debt is outstanding. I know I am slow payer but I am making payments every month and I promise that I will pay off the balance I hope you'll be able to me help resolve this matter. Thank you for your time and consideration.
Customer response
09/02/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Dhurata Doko, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_____dhurata doko______________________________ Date: _9_/2__/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business response
09/27/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***** complaint. Wakefield has received and posted payments towards Ms. ***** outstanding balance. A credit deletion request will not be completed.
Customer response
10/03/2024

Complaint: 22206315

I am rejecting this response because:
I am not agree with with this response, since I am making my monthly payment the credit score should not affect

Sincerely,

******* ****
Initial Complaint
08/22/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a hospital bill that was supposed to be billed by ************************** system to my ****************** The amount of mistakes made by the hospital cannot be understated, this resulted in me being sent to collections wrongfully. The hospital has refused to take responsibility for their contractor who sent me to Wakefield and Associates for collections.The information is incorrect, I do not owe the collections agency money who also has refused to validate the debt despite my asking. This is against my legal rights, I'm entitled to know who the original creditor is. They keep flip flopping on this issue. I need to speak to the original creditor to get this off my credit report. The hospital already issued me a letter of closure on this, they just refuse to finish the job and issue me one for their contractor. Now Wakefield and Associates is asserting the original creditor is Sapientes which is not the original creditor listed prior. If this debt is not validated this needs to be removed off my credit report immediately.
Customer response
08/22/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Katherine *******-********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

********* *******-Hamilton
Date: 08/22/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on multiple dates including 08/09/24 by email, the most recent on 08/14/24 by email.
- The reason why I believe the alleged debt is NOT valid is:
- ************************ already rescinded the wrongful collections because they made a billing mistake, this should have included all contractors including Wakefield and Associates. I have already provided them with the insurance information to take this mistake off my credit report.
- The account number: *********
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business response
09/20/2024
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***************** complaint. The creditor, Sapientes Funding II, LLC., placed an account with ******************** on July 11, 2023. The original creditor is Truepartners Northwest Emergency Associates (TNEA.) **** provided emergency physician services to Ms. **************** on September 2, 2022. An initial notice was sent to Ms. **************** on July 16, 2023. Wakefield has no record of returned mail. Wakefield dispositioned Ms. ***************** account to a disputed status in August 2024. In its investigation of this complaint, Wakefield was unable to substantiate this debt with its creditor client. Wakefield has closed this account within its system of record and submitted a request for deletion with the credit reporting agencies.
Customer response
09/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******-********
Initial Complaint
08/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 15, 2024 at 5:19pm, on a recorded line I called to verify the accuracy of two accounts showing up on my credit report from Wakefield and Associates. I called giving my full name and account numbers ********** As well as ********** They told me they could not find no information from the information I gave them. I asked multiple times for a purchase agreement to be sent to me and verification of any and all people interviewed regarding the proof of purchase agreement verifying the supposed debt and anything signed. They neglected to provide me everything Ive requested and I would like this removed from my account. I do not believe Experian or any credit bureaus did any type of correct investigation
Customer response
08/18/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, **************;*******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to ***.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:__Dominique Freeman__ Date: 08/18/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 08/15/202 by Select one -> Email, Phone, Mail, or Other (Please specify)__Phone_____
  
  *****
- The reason why I believe the alleged debt is NOT valid is:_I called ************** on a recorded line on August 15, 2024 at 5:19 pm giving my name, account numbers, asking for accuracy of the debt, Im asking for proof and I asked for the purchase agreement, all things signed showing agreement to this supposed debt. I would like the names and all people interviewed for the proof accuracy of this unknown debt. ________
  
  *****
- The account number: ********** and **********
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
08/23/2024
Im trying to send screenshots and pictures of the account numbers according the the dispute letter I received, along with a screenshot of the date and time of the phone call. Is there an email I can send these items to? It keeps telling me items are too big so I dont know what is not sending correctly
Customer response
08/26/2024
The account numbers are ********** and **********
Business response
09/12/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******** complaint. Our client, Pinnacle Funds II, LLC, placed two accounts in our office on January 25, 2022 and March 1, 2022. These services were rendered to ********************************* on February 29, 2020 and October 11, 2020 at **********, PLLC. Itemized statements have been requested from our client and will be mailed to ***************** within 30 days. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called Wakefield & Associates on 8/13/24 at 2:52 pm to get some information about this account and to set up a monthly payment and they told me no and declined my offer. I would like for this to be removed from my credit report.
Business response
08/28/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ****** complaint. Our representative informed Mr. ****** that we would not be able to set up a formal payment arrangement of $10 or $15 monthly, however, we would apply the payments to his account if he sent them in. A credit deletion will not be completed as it is the position that no violation has been committed.
Customer response
08/30/2024

Complaint: 22136791

I am rejecting this response because: I have sent multiple letters to Wakefield & Associates at ************************************************************************************************** asking for a debt validation letter and all the information that was sent to them like an itemized statement showing all of the charges so that me and my attorney could review and verify the debt as accurate. I have called multiple times to see about getting information and have has no success. They said they have never received any of my letters. I called on 08/10/24 at 2:40 p.m to offer what I could afford at the moment and she said she would not be able to accept that due to the size of the debt that I havent even had the opportunity to verify yet. I could send or submit a recording of the call I announced above if that would help any. Thank you.

Sincerely,

Dakota Bounds
Business response
10/02/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ****** complaint. To the best of its knowledge, Wakefield has not received any letters from Mr. ******* Wakefield did advise Mr. ****** that we were unable to set up a formal payment arrangement for the amount he wanted to pay, however, we would apply the payments to his account. Itemized statements have been requested from our client for Mr. ****** to review. We will mail these itemized statements to Mr. ****** attorney once they are received.
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am being charged over $3,000 for medical debt, but I was fully covered for the dates 1/6/22, 3/6/22, 3/14/22, 2/5/22.I have turned in documentation from my insurance company stating I was fully covered for the dates I am being billed for. Wakefield & Associates insurance department is constantly denying my documentation.
Business response
09/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. These accounts are currently pending in our insurance department for review. Please allow 30 days for review of the insurance information.

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