ComplaintsforWakefield & Associates

Collections Agencies

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Re: Dispute of Erroneous Information on Credit Report Account Name: ******************** *** Account Number: ********** To Whom It May Concern,I am writing to formally dispute the erroneous information found on my credit report under the account listed above. The report indicates a collection account under ******************** ***., which allegedly stems from a debt with CEP AMERICA ILLINOIS LLP.I want to state unequivocally that I am not liable for this debt, nor do I have any contractual obligation to WAKEFIELD & ASSOCIATES ***. I have never entered into any agreement with this collection agency, nor have I received the original contract or any valid documentation substantiating the debt as requested.In accordance with the Fair Credit Reporting Act (FCRA), I am exercising my right to dispute this inaccurate information. As WAKEFIELD & ASSOCIATES ***. has failed to provide adequate verification of this debt, I demand that this collection account be removed from my credit report immediately.The presence of this erroneous information on my credit report is causing significant harm to my creditworthiness and reputation. My desired resolution is a correction of my credit report to reflect the removal of this incorrect collection account.Please confirm receipt of this letter and notify me within the statutory timeframe of the actions taken to resolve this issue. I trust that you will act promptly to correct this error and maintain the accuracy of my credit report.Thank you for your immediate attention to this matter.Sincerely,Vendetta ***************************
Customer response
08/13/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Vendetta ***************************, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
08/19/2024
Thank you for your response, and I appreciate your attention to this matter. I understand the importance of providing the necessary documentation, and I have attached the required call log that includes the phone number I contacted, to Wakefield & Associates, Inc.
Business response
09/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ************-Jackowiaks complaint.Our client, CEP America ********, placed two accounts in our office on September 14, 2020 and October 30, 2020. These services were rendered to Vendetta *************************** on May 8, 2020 and May 15, 2020 at *******************. Itemized statements have been requested from our client and will be mailed to ******************************* within 30 days. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
09/06/2024

Complaint: 22132577

I am rejecting this response because:

RE: Response to Complaint Investigation Request for Immediate Credit Deletion

Dear Better Business Bureau and Wakefield & Associates, ****,

Thank you for your attention to my complaint. However, I must express my firm disagreement with Wakefield & Associates, ****s response regarding the collection account they have reported to the credit bureaus.

I, Vendetta ***************************, have filed an Identity Theft Complaint with the ************************ (FTC). This complaint, along with other supporting documentation, has been submitted to the ********************** in order to dispute the only collection account on my credit reportthis account, attributed to Wakefield & Associates, ****

I adamantly deny any and all liability for the alleged charges related to this collection account. Therefore, I respectfully demand that this collection account be immediately removed from my credit report. The presence of this collection has severely damaged my credit score and credit status, which has impacted my financial well-being.

I want to emphasize that I have no agreement or relationship with Wakefield & Associates, **** regarding this claimed debt, nor do I have any connection with CEP America ********. The dates provided by Wakefield & Associates, **** do not correspond with any services I received, as this alleged debt is not mine. Additionally, I have had the same health insurance coverage since 2018, which would have covered any such charges if they had been legitimately mine.

Given the severity of this matter, I am urging Wakefield & Associates, **** to immediately remove and eliminate this fraudulent collection account from my credit report. Failure to do so will leave me with no other option but to escalate this matter further by reporting the fraudulent collection to additional government authorities and agencies. This may lead to legal action against Wakefield & Associates, ****

Your cooperation in resolving this issue in a timely and reasonable manner is not only expected but also greatly appreciated.

Thank you for your attention to this matter.

Sincerely,
Vendetta ***************************
Initial Complaint
08/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wakefield and Associates has put a collection on my credit report that I tried to dispute for several months with no luck. They ended up taking the money from my taxes but reapplied the debt. $2,007 was paid to them from my taxes. And magically its back.
Customer response
08/09/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, **************;******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to ***.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:________________________christinawilson___________ Date: _08_/09__/____2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__because I was never notified and anything medical would be covered under ************** ________________________________________________________________________________________________
  
  *****
- The account number:___121329xxxx____________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business response
08/19/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. Our client, Pinnacle Funds II, LLC, placed an account in our office on October *******. These services were rendered to ******************************* on August 14, 2020 at ********** Specialists. Wakefield has not received any payment on this account as of today, August 19, 2024. ********** account currently has a remaining balance of $2,007.00. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
08/05/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with WAKEFIELD & ASSOCIATES, I do not have a contract with SWAKEFIELD & ASSOCIATES they did not provide me with the original contract as I requested.
Business response
09/27/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, ***************, placed an account in our office on June 21, 2021.These services were rendered to ******* ****** on November 24, 2020 at ***************. An itemized statement has been requested from our client and will be mailed to Mr. ****** within 30 days. A credit deletion request has been sent to the credit reporting agencies.
Initial Complaint
08/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In or around May 2024 I sent a formal dispute to Wakefield & Associates for an amount of $1,234.00, requesting that they verify the debt according the Fair Debt Collection Practices Act (*****) and the Fair Credit Reporting Act (FCRA) that is competent evidence bearing my signature, showing that I have, or ever had some contractual obligation to pay them the alleged amount. Wakefield & Associates have failed to respond to any request and have failed to verify or show any proof of any contract I have or had with them, violating Federal Law. They have made a negative **** on my credit report(s) for a debt I do not owe them, further violating the ***** and the ***** I sent a second letter in or around June 2024 further informing Wakefield & Associates they have violated state and federal laws by not responding in a timely manner to validate the debt, further violating ***** and ***** Attached are receipts that verify Wakefield & Associates signed for my letter on May 29, 2024 and July 1, 2024. They have failed to provide documentation to validate this alleged debt and have violated state and federal laws. Wakefield & Associates is in violation of Defamation and violations of FCRA and *****. The attached documents are receipts and letters of dispute sent to Wakefield & Associates.
Customer response
08/05/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, *************;Yokeum, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:__Jennifer Yokeum________ Date: 08/05/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 05/20/2024 by Select one -> Email, Phone, Mail, or Other (Please specify) Certified Mail USPS ( See Attached)
  
  *****
- The reason why I believe the alleged debt is NOT valid is:______Wakefield & Associates have violated state and federal laws by not validating the alleged debt within timeframe required by law and have not validated the alleged debt as required with the Fair Debt Colleciton Practices Act and Fair Credit Reproting Act. Wakefield and Associates was contacted by certified mail multiple times and ignored all requests for information and in violation of state and federal laws by their actions.
  
  *****
- The account number:__123366XXXX__
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
08/14/2024
The account number that ******************** has on my credit report, which is ******XXXX, is in the letter I sent them (that I have also sent the BBB 2x previosly in this complaint) that they failed to respond to in a timely manner (30 days) and provide validation of the debt bearing my signature and complying with The Fair Credit Reporting Act and the ************************************* They are also violating HIPPA laws as they finally told me what the debt is (hospital) after sending them 2 letters with no proof of verifying I have an obligation to pay them.
**** from Wakefield with account #********* that actually differs from the account number on my credit report is attached and also hospital statement that Wakefield recently sent the week of August 8-14th is attached.

THIS COMPANY IS IN VIOLATION OF STATE, FEDERAL AND HIPPA LAWS!!
Business response
09/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. Our client, CEP America LLC, placed an account in our office on September 11, 2023.These services were rendered to ***************************** on May 9, 2023 at ******************************************************. An itemized statement was mailed to **************** on July *******. Wakefield has no receipt of return mail. A copy of this itemized statement has been attached to this response for review. Ms. ******* account has been dispositioned as disputed in our system. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
07/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******** *************** I do not have a contract with Wakefield & Associates I, they did not provide me with the original contract as requested
Customer response
07/23/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Diana Afia, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_____________Diana Afia______________________ Date: _7_/_23_/__24__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
07/25/2024
Unfortunately, this is the only account number listed on my credit report. I've requested the original contract but haven't received one. Hence why I'm now requesting removal of account from my credit report.
Customer response
07/31/2024
I was able to reach someone via telephone. The account number associated with this account is *********
Business response
08/13/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to **************** complaint. Our client,*******************************, placed an account in our office on March 28, 2024 for services were rendered to ******************* on April 25, 2023. Wakefield has disposition Ms. ***** account as disputed in our system. An itemized statement has been attached to this response for review.
Initial Complaint
07/17/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I set up a payment plan with Wakefield and Associates to resolve some medical debt that had been sent to collections. They told me that if I set up a payment plan, it would not be reported to my credit. However, when I checked my credit score today they have been reporting me monthly to the credit bureaus. I have been making the payment plan payments monthly and on time because they are automatically removed from my account. When I called Wakefield and Associates today to ask why this was being reported on my credit, they said it was because the payment plan I set up would not pay the full amount within 1 year. This information was not shared with me when I initially set up the payment plan and I was very alarmed to find they had been reporting a debt I have been making payments for every month and damaging my credit.
Business response
08/06/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************** complaint. Wakefield is currently reviewing the initial phone call with ******************. Our standard practice is that without payment in full on the account, it is reporting to the credit reporting agencies. Unless we determine that our representative stated that this would not report if payments were made, a tradeline deletion will not be completed.
Initial Complaint
07/15/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ACS PRIMARY CARE. I do not have a contract with the collection agency (WAKEFIELD & ASSOCIATES) attempting to collect money from me and trying to place this on my credit report. I also did not sign any contract or agreement with this collection agency to pay anything. They did not provide me with the original contract as requested.
Customer response
07/17/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, ***********;********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:__DorianHammonds_______
Date: 07/17/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 06/29/2024 by Select one -> Email, Phone, Mail, or Other (Please specify)___Mail__________
- The reason why I believe the alleged debt is not valid: I have no written or signed contract with this collection agency, nor a promise to them to meet said obligation. This debt is not mine.
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer response
07/25/2024
Please see attached
Customer response
07/26/2024
The burden of proof falls on the collection agency not the consumer. I find it concerning that Wakefield and associates is not complying with legal requests. I request that Wakefield and associates provide proof they sent debt validation, which is my legal right. If IC systems cannot provide proof, I demand this account be completely removed from my credit report, as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the FTC.
Business response
08/06/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. Our client, ACS ************ Physicians Southeast, placed an account in our office on October 19, 2023. These services were rendered to ***************************** on September 28, 2022 at *********************************. An itemized statement has been requested from our client and will be mailed to ******************** within 30 days. A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
07/14/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted about a medical debt in 2023. I called the hospital and my health insurance to verify the details of the debt. When I contacted Wakefield and Associates, the gentleman I spoke with kept pushing me to pay one dollar to buy my credit report for "discrepancy purposes". About a minute went by after he asked the final time, I was explaining I was very uneasy about this and ive never had to "pay for a discrepancy report" to pay off a debt. He promptly proceeded to hang up. When I called back a few days later I explained the situation and the reply wasn't more than a "huh that's wierd" no supervisor, no direction, no trying to rectify the situation. I honestly feel they are trying to sweep it under the rug, and I feel like the this is a less than reputable company. I am not comfortable paying ANY debt to a company who blatantly showes alternative motives.
Business response
08/01/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ****** complaint. Our client, ******************* Physicians AZ, placed three accounts in our office on December 8, 2023 and March 5, 2024. These services were rendered to ******************* on January 13, 2023 and January 15, 2023 at *************. Itemized statements have been requested from our client and will be mailed to ************** within 30 days. Wakefield apologizes for the poor customer service that ************** received.
Initial Complaint
07/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to dispute a fraudulent account that has been opened in my name with your institution. Upon reviewing my recent credit report, I discovered an account listed under my name that I did not authorize or open. The details of the fraudulent account are as follows:Creditor Name: Wakefield I am a victim of identity theft and have filed a complaint with IdentityTheft.gov. Enclosed, you will find a copy of the complaint for your reference.
Business response
08/01/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********** complaint. After reviewing this complaint, Wakefield has decided to close and return this account to our client. A credit deletion request has been sent to the credit reporting agencies. ********************** will receive no further communication from us regarding this matter.
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was transported medically against my will from a medical facility to a mental hospital. Im a 100% disabled veteran so my medical bills are handled by the Veterans Affairs. Wakefield & Associates have bright out upon themselves to pay this debt on my credit report. *** completed forms to give them authorization to the VA ********** but am only met with unprofessional rude conversation.
Business response
08/01/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, Sapientes Funding II, LLC, placed an account in our office on July 12,2023. These services were rendered to ********************* on January 7, 2023 at App of *********** *** PLLC. While at the hospital **************** was seen by a physician.It is the physicians bill that has been placed in our office for review. An itemized statement has been requested from our client and will be mailed to *************** within 30 days. Please have **************** provide us with his VA ********* information, so we may attempt to bill this on his behalf.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforWakefield & Associates

Need to file a complaint?

Complaint Details

Showing all complaints

Customer response

Customer response

Business response

Customer response

Customer response

Business response

Business response

Customer response

Customer response

Business response

Customer response

Customer response

Customer response

Business response

Business response

Customer response

Customer response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary