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            Business ProfileRuggs Benedict Inc

            New Carpets

            Contact Information

            810 Nottingham Rd

            Avon, CO 81620

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            Email this Business
            (970) 949-5390

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            810 Nottingham Rd, Avon, CO 81620
            Email this Business
            BBB File Opened:
            3/24/2007
            Years in Business:
            41
            Business Started:
            2/1/1983
            Business Started Locally:
            2/1/1983
            Business Incorporated:
            1/1/1990
            Type of Entity:
            Corporation
            Business Management
            • Mr. Roger Benedict, President
            • Ms. Gigi Lepley, Complaint Handler
            Contact Information

            Principal

            • Mr. Roger Benedict, President

            Customer Contact

            • Mr. Roger Benedict, President
            Additional Contact Information

            Fax Numbers

            • (970) 949-6082
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            During the dates of August 30th - September 1st, 2023, we hired Ruggs Benedict to install luxury laminate flooring in our mountain condo. They installed roughly 600sf in our kitchen, dining and living room. During the installation, their installers broke our dishwasher when they dropped it during the process of moving it. When it was reinstalled, it leaked causing damage to the condo below us and causing us to lose out on rentals in addition to purchasing a new dishwasher and removing the old one. The total cost of damages and revenue came to $2K+. We asked for reimbursement and we were offered $500. Ruggs Benedict said it is hearsay that they broke the dishwasher and threatened to make us pay for their attorneys if we hired a lawyer.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tanya A

            10/06/2022

            Gave our installers the wrong ( and inferior ) carpet. Refused to replace it with the 100% wool carpet we had ordered and paid for. Unbelievably poor customer service. Now stuck with a too dark carpet of inferior blend in a basement space unless we pay for all new carpet. Can’t believe people like this business

            Customer Response

            10/26/2022

            This is an amendment to my prior review. Once the BBB contacted Ruggs Benedict about my complaint they were all of a sudden willing to talk to me and willing to replace the carpet to what I had ordered. They still only deserve 2 stars due to they way this whole issue was handled; not being willing to compensate me for more than the difference in the carpet price (I told they they could leave the carpet if they paid me an extra $1000) and not being willing to talk with me directly, and refusing to replace the carpet until I filed a complaint with the BBB. Once I finally actually get the carpet I will post another amended review.

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            BBB serving Northern Colorado and Wyoming

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