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            Business ProfileSOCO Appliance Repair LLC

            Appliance Repair

            Contact Information

            5735 Corinth Dr

            Colorado Springs, CO 80923

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            Email this Business
            (719) 534-3281

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            SOCO Appliance Repair proudly serves the Colorado Springs and surrounding areas with excellence in appliance repair and installation services. We are trustworthy, helpful and prompt when you set an appointment. Whether you need a dishwasher, oven, refrigerator, washing machine, dryer machine or garbage disposal fixed or installed, we can help you!

            We love our customers and will strive to keep things working properly and also make things fall into your budget numbers. Our number one goal is to ensure that you are completely satisfied and have the convenience of your appliances in high quality fashion and precision. 

            Business Details

            Location of This Business
            5735 Corinth Dr, Colorado Springs, CO 80923
            Email this Business
            BBB File Opened:
            3/21/2022
            Years in Business:
            3
            Business Started:
            12/1/2021
            Business Started Locally:
            12/1/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Matthew Maki, Owner/CEO
            Contact Information

            Principal

            • Mr. Matthew Maki, Owner/CEO

            Customer Contact

            • Mr. Matthew Maki, Owner/CEO
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            10/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            During the week of March 16th I called SoCo Appliance to see if they can look at my GE stackable dryer. The dryer had an awful squealing noise that I knew something was wrong with it. Two men came out and diagnosed it and said I needed a part for it. * They said that they had to order it.* I was charged for the ************* * I paid with my credit card $260.00 on March 27th. {As a mother of 3 children, I needed my dryer and then we made an appointment. to get it done} Not long after that Id say 20/30 days I noticed small *********** video taped the noise.I called the ****************** said it would take him a few days to come and take a look, she acknowledged that he was just out here. She did NOT mention they were going to charge me $89.00 just to look at it. When he showed up he ran the dryer, pushed on the inside & turned it with his hand, then he listened to the video that I took of the noise & said that he didn't hear anything. He then insisted that I pay $89.00 because he drove out to assess it. I told him I was NOT going to pay $89.00 & that I already paid $260.00 to get it fixed & It Still squeaks. Therefore it did NOT get fixed. I'm sorry but that is a lot of money for me. * He got upset & said he had a long ******** wasn't going to worry about ***** I am looking for some kind of resolution. My dryer is NOT fixed, the squeal is unbearable at this point. *** He just stole $260.00 from ****** need my dryer fixed OR a refund so I can find a company to help me fix my dryer problem? Thank you. I really appreciate BBB for trying to help me. When I first looked up BBB I guess I put in a review instead of a complaint with resolution. I finally called to see why nobody hadn't contacted me.BBB said I put a review, and NOT a business compliant. So BBB just send me a link to help me with this. Thanks again.****** *****
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Regina M

            09/26/2024

            I'm going to put a review of 1 stars for the simple fact that he came looked at my dryer charged me close to $300 to fix my ******** started squeaking again I called and they sent him out again, he pushed on the inside of the dryer here and there and said he needed to charge me $98 !!!I am a single mother of three children I already paid $300 I told him I'm not going to pay that.He said that the warranty of 20 or 30 days has passed I paid $300 to get my dryer fixed and it's not fixed. Horrible. !!!No compassion I paid $300 and I will not recommend this company and yes it was ******* !

            SOCO Appliance Repair LLC Response

            10/09/2024

            Hi ******, I apologize you had a bad experience. We did repair the rear bearing of your dryer and the initial issue was resolved. The additional issue was not found when we went back 6 months later, we tried replicating the issue with no success. You told us that you could not pay the service charge for the additional visit (which is for 30 days) and that our receptionist told you it was still under warranty. We explained that you must have misheard, as our warranty for the service charge is for 30 days. After 30 days, we do charge our standard service charge to go out and diagnose the appliance. It is necessary for us to do because if we went out for free 6 months after a repair was completed on every appliance then we would quickly find ourselves out of business. In your situation, it was realized that you did not have the funds to pay the service charge and we did NOT charge you anything additional. You paid $260 for the initial repair that was completed same day, we replaced the rear bearing on your dryer. You did not pay anything for our additional visit 6 months later, even though it was explained to you and you agreed to pay the service charge. Which was $95, not $98. As we left we told you that if the issue reoccured to please let us know and take a video if possible since we were not able to replicate it on site. You instead chose to come here to voice your complaints. Complaints that are not valid and blatantly lie about the integrity our company. I wish you the best in finding a future service provider, however I pray for the mental capacity of that company even more. Please do not contact our company for service in the future, thank you.

            SOCO Appliance Repair LLC Response

            10/09/2024

            Hi ******, I apologize you had a bad experience. We did repair the rear bearing of your dryer and the initial issue was resolved. The additional issue was not found when we went back 6 months later, we tried replicating the issue with no success. You told us that you could not pay the service charge for the additional visit (which is for 30 days) and that our receptionist told you it was still under warranty. We explained that you must have misheard, as our warranty for the service charge is for 30 days. After 30 days, we do charge our standard service charge to go out and diagnose the appliance. It is necessary for us to do because if we went out for free 6 months after a repair was completed on every appliance then we would quickly find ourselves out of business. In your situation, it was realized that you did not have the funds to pay the service charge and we did NOT charge you anything additional. You paid $260 for the initial repair that was completed same day, we replaced the rear bearing on your dryer. You did not pay anything for our additional visit 6 months later, even though it was explained to you and you agreed to pay the service charge. Which was $95, not $98. As we left we told you that if the issue reoccured to please let us know and take a video if possible since we were not able to replicate it on site. You instead chose to come here to voice your complaints. Complaints that are not valid and blatantly lie about the integrity our company. I wish you the best in finding a future service provider, however I pray for the mental capacity of that company even more. Please do not contact our company for service in the future, thank you.

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            BBB of Southern Colorado

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