Business ProfileforLucky Pet at Home Pet Services

Many positive experiences has turned into a ONE STAR DISAPPOINTMENT after the most recent use of Lucky Pet. The sitter was NOT taking pictures of the pets and when we returned it was immediately apparent that the care requested was not being given. Barely any Hay had been used from what I showed the sitter was the supply to be feed to the pets. The other food for the pets was at almost the same level it was before we left. There was not a single picture of the kitten taken and it was apparent she was ignored and not played with the entire time we were gone. Pet Care journals were not filled out on a timely manner and in a few instances, not until the next day. We reached out to the owner who said he would "Look into this" and get back to us. Well, I guess his way of "Looking into it" was charging our card and not returning our messages AND GIVING US A LATE FEE!! Seriously!? Charging back the transaction with the bank. Disappoitned and frustrated that we were completely blown off when our concerns were with a specific sitter and not the company but the complaints were handled absolutely horrendously. Stay away from this company.Owner is repeatedly gaslighting multiple customers in response to reviews on ******* take accountability and run your business like a business rather than insult your clientele. i contacted the owner MULTIPLE TIMES. I have proof of contacting the owner multiple times. No refund. No follow up on what happened. Do not blame me, the consumer for what YOU failed to do. Make it right or I will pursue legal action.It has been brought to my attention that Lucky Pet is NOT listed on the *** Certified Professional Pet Sitters list. Either their certification is expired or they never had one. Keep that in mind and beware.