Business ProfileforDeep Water Emergency Services and Restoration

Hello,We had water damage in our home on Sunday, August 11, 2024. Our plumber recommended call Deep Water, a water mitigation company for the damage. Deep Water came and performed the following:- put fans throughout the home - removed carpeting, baseboards and the door frame from one bedroom - removed tile, baseboards and framing from the master bath and the laundry area - put fans upstairs and downstairs - put a dehumidifier in the bedroom upstairs (where carpet was removed) and on the main level where there is wood flooring - removed the ceiling on the main floor and sprayed to prevent mold The dehumidifier that was placed on our main floor leaked onto the floor and we did not see/notice for ~12 hours. This caused damage to the wood floors (warping and discoloring 5-6 planks on the floor).I contacted the company immediately to tell them I was turning off the machine and inform them of the damage. This was on Aug 15, 2024. The technicians came out the following day, removed the dehumidifier and replaced it with a hepa cleaning machine.I reached out to the company to ask about repairing the damage several times following and did not hear back. We received the final bill from Deep Water at the end of August and my ******** insurance adjuster reached out to Deep Water on my behalf (as I could not get a response back) to ask about the damage.I was told that someone would reach out to me on Sept 5, 2024. I was never contacted. I continued to go back to Deep Water and provide them with information I then received from a contractor on what it would take the fix the flooring. I informed then over the course of three weeks that I was moving forward with the repair on Friday, Sept 27, 2024.On Friday, Sept 27, 2024, I received a call stating they were going to go to my home to assess the damage. I informed them we were not home because the repairs had begun and I need to be contacted for them to take ownership and pay for the repairs. They have yet to pay.