ComplaintsforHomeAdvisor

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July ******* A contractor showed up at my house at 10 A.M. He was suppose to be here at 9A.M. He proceeded to take the old door out and put in my new door. The man did his best but he could not get the door to open and close like it shouls.He worked for 6 hours and I finally told him that I would get my son to finish the job. But my son can't come and help because he has a lot of work at his home in ******** So I called on Friday August 16th to ask if they would send someone that could do a better job on the door than the man who originally did it. The lady who answered the phone said it had been one day more than a month and they could'nt do anything. even tho when I took out the contract it came with a Happiness Guarantee.which says they will cover the job up to the full purchase price plus limited damage protection. I am sending a picture of the door and how I can not open nor close the door because at the top it hangs up.

  Business response

  08/30/2024

  We sincerely apologize that Margie's project was not completed and for any frustrations this experience might have caused. Our Claims Team has been in communication with her regarding this matter and are working with her to resolve the issue. We will stay in communication with her throughout the process and she is welcome to reach back out if she has any additional questions or concerns.

  Customer response

  08/30/2024

   
  Complaint: 22166095
  
  I am rejecting this response because:I was contacted about 2 weeks ago. I told them I needed the door fixed as soon as possible because I needed to get my storm door installed. I never heard from them. I sent them an e-mail asking when they were going to do the door and I have yet heard from them it has been long enough to have this completed. I am not satisfied with the progrss so far from them.
  
  Sincerely,
  
  Margie Clay

  Business response

  09/13/2024

  We recently rescheduled a provider to return to Margie's home to address the door; however, the provider did not arrive to complete the work. Our Supervisor team is currently in contact with Margie and is working on an alternative resolution to her concerns. We hope to have this matter resolved shortly.

  Customer response

  09/15/2024

   
  Complaint: 22166095
  
  I am rejecting this response because:I NO LONGER WANT THESE PEOPLE IN MY HOME> I WANT THE $270.00 THAT I PAID THESE TERRBLE PEOPLE BACK> THE OTHERPEOPLE THAT CAME DID MORE DAMAGE TO MY DOOR THAN BEFORE AND LEFT AFTER TELLING ME THEY WERE GOING TO GET LUMBER AND THEY NEVER CAME BACK. NO PHONE NO NOTHING. PLEASE TELL ANYONE THAT WILL LISTEN NEVER HAVE ANYTHING TO DO WITH SO CALLED ANGI'S LIST. IT IS A SCAM! I WANT MY MONEY BACK FOE THE ORIGINAL INSTALL AND ALSO THE 54.54 FOR THEIR SO CALLED MEMBERSHIP.
  
  Sincerely,
  
  Margie Clay

  Business response

  09/24/2024

  We are currently in communication with Margie regarding the next steps in our claims process. We are awaiting the necessary documentation for review before proceeding further.
  We hope to have Margie's concerns resolved shortly.

  Customer response

  09/24/2024

   
  Complaint: 22166095
  
  I am rejecting this response because:This response was already sent to me. and I said I wanted NOTHING else to do with this sham of a company. I said I wanted my 270.00 dollars and my membership money put back into my account or a check sent to me. This is the last time I will respond to this. Send this to the company and let me know the answer soon because if they do not give me my money back NOW I will proceed to my attorney.

  
  
  Sincerely,
  
  Margie Clay

  Business response

  09/30/2024

  We sincerely apologize for the frustration Margie is experiencing with our processes. We recently emailed her on September 24, 2024, requesting documentation for review regarding the damages claimed for the work completed.
  Once we receive the necessary documents to proceed with the claims process, we should be able to address Margie's complaint.

  Customer response

  09/30/2024

   
  Complaint: 22166095
  
  I am rejecting this response because:For one that is a LIE. They have not contacted me at all. futhermore as I told you I want my money and membership fees NOW. NO MORE DOING NOTYHING if I do not get my money then the state attorney general of each of the states that this scam company is in I will notify them about this bulls--- has went on long enough. Furthermore I have had no help from anyone so far so I may haft to go to my last ditch effort and hire a lawyer. This is my last message to these charlliotins will get from me This IS NOT ROCKET SCIENCE I ALREADY TOLD YOU BETTER BUSINESS THAT I DID NOT WANT ANY OF THOSE PEOPLE IN MY HOME< WHAT DOES THESE PEOPLE  DON'T UNDERSTAND> GIVE ME MY MONEY BACK 270.00PLUS 55.00 dollars membership fees. MY SON HAS ALREADY PUT MY DOOR IN CORRECTLY>
  
  Sincerely,
  
  Margie Clay

  Business response

  10/15/2024

  We sincerely apologize for the frustration Margie has experienced with our process. We have followed up with her and confirmed that we are in the process of issuing a refund of $270, as well as the $29.99 membership fee she was billed on June 20, 2024. She can expect to see the refund reflected in her account within the next five to ten business days. Thank you for your patience as we resolve this matter.

  Customer response

  10/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22166095, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Margie Clay

• Initial Complaint

  08/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I reached out to HomeAdvisor several weeks ago and since then have received a daily email from them. I have unsubscribed from every message, but they continue to email me.

  Business response

  08/08/2024

  We're so sorry to hear that ***** has continued to receive emails after unsubscribing. We did speak with her directly on August 8th, and at that time we did verify that the account is successfully unsubscribed from emails. We did also place her account on our Do Not Call list. We did find at that time that *****'s project was still open and active. When a project is open there may be emails sent regarding the project or related projects. The project has been closed now as well. As some emails are prepopulated she may receive a small number of emails over the next week before they fully cease. If she does have any additional questions or concerns we do ask that she contact our ************* team for assistance.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sign up to HomeAdvisor now know as ***** Leads for work. I was told by the representative name **** that I will receive plenty of work and if I was dissatisfied I could cancel within 30 days and get my money back. I received fraudulent leads. When I will showed up to the homes they were abandoned and once I will communicate with the so call client I will be block, I tried to reach out to **** to make the complaint and cancel my membership and get my money back but he was not available and I tried for over a month to cancel this membership and my representative was not responding. I called Home Advisor now ***** Leads and was told I can cancel my membership but could not get my money back. I have not received not one job, the leads have the same contact number and the same story from the so call clients that they were not available but to go and give them a quote once I will go the homes will be abandoned. Once I communicated back to the client the client will block me, this is not fair for a contractor trying to get work. Home Advisor now ***** Leads are fraudulent and I want my money back please.

  Business response

  08/16/2024

  We thank ********* for bringing this matter to our attention and regret to hear that his experience was anything but positive. During the course of his campaign, ********* was in contact with our Business Center to discuss his concerns. While he did not qualify for a full refund, he was awarded with multiple credits and he agreed to continue on. As we've received his request to terminate, we are willing to issue a refund of $250.00 and fully close his account so that we may come to a resolution. We are in direct contact with ********* via email and are processing the refund via check. Should ********* have any other questions, we invite him to contact us directly. 
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with ****'s Homeadvisor as a contractor to try out their services. After 6 months, I realized it's a scam. I called them and complained and advised them that I was not interested in working with them any longer and come July 2024 I will not be renewing my contract to indicate that information on my account. While on vacation, I come back to check my account and see they have charged my account for another years membership. I contacted them again and asked to reimburse my money because I was not interested in renewing my contract with **** Homeadvisor. They are refusing to cancel it and reimburse my money. The contract began on July 27, 2024 which is enough time to cancel if I was not happy with their service. They will not deactivate my account and I keep receiving leads that they charge my for separately.

  Business response

  08/02/2024

  We're sorry to hear about any misunderstanding regarding ***'s account. We do take matters of not cancelling accounts seriously and we did perform a full review. *** did call in April regarding a concern she had with a lead she had received and hung up on the team member she was speaking with. At no point in that conversation did she state that she wished to cancel her account. The next call we received from her was on July 30th asking about why she was billed for another annual membership. We did explain that services will auto renew, and that was explained to her when she did initially sign up. We do understand that as time had passed she may have not recalled that her membership would renew automatically so we have process a refund for her membership and cancelled her account. If she does have any questions we do ask that she contact our *************** directly for assistance.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Home Advisor provides "Leads" for contractors like myself. We tried the service because they said they had commercial elevator leads, they did not. They never at any single time had a single lead. 2 years ago we called to cancel the account, at the time all payments were up to date. It was our understanding the account had been closed, and we were removed from the app. 2 years later we get a collections notice saying we owe them for services that were never rendered. There was never any notice of any outstanding payments or notifications of any kind until the collections notice. We demand this balance to be removed and not be put on our company credit report. We intend to get legal involved as soon as possible and *** for fraud.

  Business response

  08/07/2024

  We appreciate ******* bringing this matter to our attention. Upon checking his account, we were able to confirm that his account was not properly cancelled before the auto renew date, and we sincerely apologize for any frustrations this caused. At this time, his account has been cancelled and the balance has been pulled from 3rd party collections. ******* is welcome to reach back out should he have any additional questions or concerns and we're happy to help.

  Customer response

  08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  First off, they called us 4 times, misrepresenting themselves as a customer seeking service, as a tactic to sign us on as clients. After many attempts to review and request credits, with minimal success, we spent 38 minutes on the phone with ***** on July 18, 2024, who approved approximately $330 worth of credits, of which we only received $63.06. We received 3 separate leads with fraudulent addresses from the non-existent town of *********, **. I can't believe that 3 customers in a row don't know what town and state they live in. On several occasions I attempted to address with the customer service representatives, the fact that 95% of broken TV's are not worth repairing. 50% of our leads were for that issue and I was able to assist most of the customers over the phone, saving them the cost of the service call. However we were charged $12.07 each for 26 leads, of which we got one viable job. At that point we notified **** Pro Leads by phone on July 23, 2024, that we wanted to close the account, but instead they charged our credit card $104.87 on July 26 and left the account open. The company admits to supplying the same lead to 4 or more contractors at the same time. They are all charged whether the customer replies, changes their mind or hires any of them. Between trying to request credits from their non-relevant options online and discussing credits with their representatives, they just wear you down and cost you more money and time. When our account balanced reached $0.00, they continued to charge our credit card for additional leads without authorization, after we had notified them to close the account.

  Business response

  08/07/2024

  We appreciate ******* bringing his concerns to our attention and sincerely apologize that he did not have a more positive experience with his advertising leads. 
  
  To clarify, the lead credit and billing process was explained to him via phone before he signed, in the agreement that was sent to him before signing, and on the welcome call with him that took place the first week of advertising. His agreement terms explain that each job request is sent to a max of 4 pros, so this would include *******'s company plus 3 other pros. Not all leads are sent to 4 pros every time, and a lead is not a guaranteed job. 
  
  Upon checking his account, we can confirm that credits requested for the leads he mentioned were approved. At this time, there is no past due balance, and the advertising agreement was cancelled per *******'s request. A refund will be issued back to his card on file for the amount of credits that were previously issued. While we wish we could have continued the business partnership and worked with ******* on strategies to see more success with his leads, we consider this matter resolved. We wish him and his business all the best.

  Customer response

  08/12/2024

   
  Complaint: 22058877
  
  I am rejecting this response because:

  As with all our other encounters with ****, none of our concerns were addressed. No answers were given to the complaints we filed. In ***** response to our complaint they stated A refund will be issued back to his card on file for the amount of credits that were previously issued. This statement needs clarification: what does this mean? What is the $ amount of credits that you will be crediting back to our credit card on file? 
  Although its Angis business model to provide the same project lead to multiple service providers, when a customer is just shopping for price quotes or there is no response from the customer to your phone call, there should be a credit request for those scenarios or a follow up as to whether the customer ever followed through and hired anyone. This became a real concern when we received and were charged for 3 leads from a fraudulent, non-existing address. This isssue was addressed with several representatives and we got no explanation why this occurred. In my opinion, the only one benefitting from these fraudulent attempts is ****. 
  To recap our concerns: 
  Why did **** misrepresent themselves as a customer seeking service, as a tactic to have us sign on with them?  
  When requesting credits, there are not enough relevant options to describe the problematic issues with the leads. For example, we received a lead for the installation of 4 TVs and were charged $115.  Upon speaking with the customer, he was just getting ideas on pricing and was not going to hire anyone. 
  Regarding your response we can confirm that credits requested for the leads he mentioned were approved this is not true. When speaking with your representative *****, on 7/18, he assured us that all 10 requests were approved, totaling $366.40.  In reality, only 3 out of ******************************** approval.  For a total of only $63.06 in credits. You still owe us $303.34  
  25 out of 26 of our leads were for non-viable jobs, that would never result in any work.  The customers had broken equipment and we were charged $12.07 for 25 leads to tell them over the phone that they needed to buy new equipment.  We tried requesting credits for these and were denied. 
  Once again Angis business model is a time wasting, exhausting money grab.  
  
  
  Sincerely,
  
  **********************************

  Business response

  08/27/2024

  We appreciate *******'s response and can confirm that a refund was processed in the amount of $384.83 back to his card. We would also like to apologize for any confusion or misunderstanding while speaking with the sales rep. ** is our goal to connect service providers with homeowners and we strive to ensure that this is a positive experience. We appreciate ******* bringing this to our attention and will review his interactions with the sales representative and forward along any findings to the appropriate department. 
  
  To provide clarity the qualifications for lead credits, there are certain scenarios where a lead may or may not qualify, and these are outlined here: ****************************************************************
  
  We understand that there may be grey areas with certain leads that do not fall specifically under these guidelines, and exceptions for credits can sometimes be made. In ******** case, there were exceptions made for many of his leads, including the refund that was processed rather than the amount remaining on his account as a credit towards future leads. His feedback regarding the credit request reasons and qualifications is appreciated and has been passed along to the proper channels for consideration.
  
  We hope this helps to provide clarification on *******'s concerns, and he is welcome to reach out with any additional questions.

  Customer response

  08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I became a service partner with Home Advisor - **** (same company). I was made of this awesome opportunity via phone call. I made the salesperson aware, I had a full time job with ***** as a Heavy Electrical Technician. I would only run calls when I was available, I was reassured this would not be an issue. I was told I could simply turn off the leads when I'm not available. This was not true, I was injured in a car accident while running a service call with 1 of my technicians on 03/18/2024. I had my wife turn off the leads for 30 days. I was still receiving perfect match leads, I was still be charged. This was done to eat up any positive lead money I had. I called **** and spoke with a supervisor who sounded like middle eastern decent. I was advised my company was not a good fit. I had nothing but five star reviews. I feel like I was deceived, due to their back log of calls no one was running. I simply want a refund or my returned my account to positive status refund of the 43 leads left on my account. I had over 43 leads where some one else took the job. I was physically able to perform repairs due to my injuries.

  Business response

  08/02/2024

  We regret that ****** had anything but a positive experience advertising with us and we sincerely apologize for any frustrations. After reviewing his account, we found that all of the leads he received had been contacted the day they were received, including the leads that were received after he stated he was in a car accident and couldn't work. 2 of those leads had even been marked as "Won Job". We did not find that he or his wife had contacted us to inform anyone about not being able to take jobs, or to turn the leads off for 30 days. The balance for these leads was not paid and was therefore turned over to a 3rd party collections agency.
  
  We have reached out to ****** directly via email with an offer to resolve this matter and we look forward to hearing back from him.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  As a contractor working through Homeadvisor (Angis list), I have been billed numerous times for "leads" that were never pursued. No where in any of the contractual agreements does it state when specifically HomeAdvisors actual billing cycle occurs. They place limited options on the user's abilities to pause leads to seemingly bill you whenever they see fit. I had to speak with seven customer service representatives before anyone mentioned this billing cycle. Also was also overlooked that it is never stated anywhere in the contract of this billing method. Sometimes in this line of work, you financially survive job to job, and to be billed, being unaware, is bad business.

  Business response

  07/17/2024

  We apologize for any frustrations **** experienced from the billing process. We've attached ****'s advertising agreement here, which explains that leads are billed on a weekly basis. The disputed amount has been refunded as of 7/16/24 and **** should expect to see this refund reflected in his bank statement within 2-3 business days of the refund date. **** also spoke with our Customer Support team recently and requested to terminate his adverting, which has been cancelled as of 7/16/24. He is welcome to reach back out should he have any additional questions or concerns and we're happy to assist. 
  

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charge 287 for some thing I didnt signed for it Im not satisfied

  Business response

  07/09/2024

  We're so sorry to hear that *******'s experience has been anything but positive, and for any misunderstanding regarding the account start date. This is not the experience we would expect and we have cancelled the account and processed a full refund back to the original form of payment. For any additional assistance we do ask that Sibigne contact our *************** directly.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Home Advisor who was Service Magic and now owned by a bunch of investment bankers own this business as of today. Recently my business who did business with Service Magic back in 2009 and 2010 had a bad review pop up on a page I did not know existed. When reaching out to this company to ask them to remove my page they said they own the contents of the page and all the information on it. Due to their internal policies they will not remove the page. They do not verify the individual who posted the comment or review and they do not allow the owner of the company have access to respond. Keep in mind this company is a for profit company owned by investment bankers (not real people in my opinion). They care only about their gain and profit. No keep in mind my original agreement was with Service magic in 2009 and we stopped using them due to poor leads and most of the leads we got were what we call tire kickers getting pricing for work that probably would not happen. Their service was poor at best and "F" rating. Now the company has changed names multiple times and even been sued from the *** and fined. Ultimately they merged with **** or bought out that company now owned by bankers. I am writing on here to let you know there is something called the consumer protection laws of this country and privacy act laws of this country and this company is allowing non verified reviews to take place on their platform to gain information and most likely selling information out. This is illegal when not agreed to and since we had an agreement in 2009/10 that is 14 years ago and requesting the removal of a private company that does not want their company profile on their platform this should be removed at once since I have no agreement with the new owners of the company and they would need to provide such agreement for them to legally place my company on their for profit platform. The laws in this country still abide to investment bankers too that own 150 monopolized companie

  Business response

  06/28/2024

  We thank ******* for bringing his concerns to our attention and sincerely apologize for any inconveniences experienced. As we've received *******'s request, we have added an exclusion to his business profile. Our *************** would be happy to assist ******* with gaining access to his account so that he may respond to any reviews on the business page. Our *************** can be reached at ************ should ******* have any other questions. 
  
  

  Customer response

  06/28/2024

   
  Complaint: 21873613
  
  I am rejecting this response because:

  This is a copy and paste answer and no answers to my complaint were answered in the response.  Professional service would call my number instead of protecting the interest of the corporate bankers that they work for.  I have a lot in my complaint and would expect a response to each concern.

  
  Sincerely,
  
  *****************************

  Business response

  07/17/2024

  We appreciate ******* for reaching back out to further discuss his concerns. Our *************** is available to assist should ******* prefer to speak with a live representative. While we will not remove the profile, we have added an exclusion and no additional adjustments will be made. We are sorry to hear that his experience with our service was anything but positive. ******* is encouraged to respond to any reviews on his profile. He can reach out to us via phone for assistance with gaining access to his account. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩