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          Find a Location

          Furniture Row has 92 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Furniture Row

              5740 Broadway Denver, CO 80216-1023

              BBB Accredited Business

            • FR Living

              5807 W Creek Blvd Fort Wayne, IN 46818

              BBB Accredited Business

            • Furniture Row

              6037 Peach St Erie, PA 16509

              BBB Accredited Business

            • Furniture Row

              1100 Brookside Ln Bismarck, ND 58503

              BBB Accredited Business

            • Furniture Row

              10301 W 6th Ave Lakewood, CO 80215

              BBB Accredited Business

            Business ProfileFurniture Row

            Furniture Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5740 Broadway

            Denver, CO 80216-1023

            Visit Website
            (303) 566-8500

            Customer Reviews

            1.21/5

            Average of 47 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            102 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/11/2013

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Furniture Row offers furniture sales.

            Products & Services

            Furniture Stores , Furniture sales

            Business Details

            This is a multi-location business.

            Find a Location

            Furniture Row has 92 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Furniture Row

                5740 Broadway Denver, CO 80216-1023

                BBB Accredited Business

              • FR Living

                5807 W Creek Blvd Fort Wayne, IN 46818

                BBB Accredited Business

              • Furniture Row

                6037 Peach St Erie, PA 16509

                BBB Accredited Business

              • Furniture Row

                1100 Brookside Ln Bismarck, ND 58503

                BBB Accredited Business

              • Furniture Row

                10301 W 6th Ave Lakewood, CO 80215

                BBB Accredited Business
              Headquarters
              5740 Broadway, Denver, CO 80216-1023
              BBB File Opened:
              4/18/1978
              Years in Business:
              52
              Business Started:
              1/1/1972
              Business Started Locally:
              1/1/1972
              Business Incorporated:
              4/30/1997
              Accredited Since:
              10/11/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • FR Dining
              • FR Living
              • FR Bedroom
              • The Showroom @ Furniture Row
              • Furniture Row Bedroom
              • Furniture Row LLC
              Business Management
              • Mr. Bill Oechsler, CMO
              • Mr. Joe Dunmyer, Store Manager
              • Mr. Dustin Ingram, Store Manager
              • Mr. Patrick Mendoza, Regional Sales Manager
              • Ms. Angie Janca, Customer Care Supervisor
              • Mr. Scott Owen
              Contact Information

              Customer Contact

              • Ms. Angie Janca, Customer Care Supervisor
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              102 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/06/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I shopped at Furniture Row in ****** today and tge salesman who helped me was named ****. **** ensued me that the couch I was interested in was made of "top grain" leather. I asked him several times if he was sure it was good real leather and several times he assured me utmost was. He also told us that we would need to replace the motor in the recliner of the couch as it wasn't working and he gave us a discount because if this. When we got home I looked up the sofa we purchased on the Furniture Riw website and it stated the sofa was made of vegan leather which is not real leather at all. So it is a faux leather couch not the "top grain" leather that **** repeatedly told us it was. When I called the store and spoke with him he said that the manufacturer must've changed the fabric in the new model. Also the problem wuth the side that doesn't recline us that tge wires have been pulled apart rather than it being a problem with the motor so instead of the $70 fix **** said it would be we need a whole new harness which is over $200. **** all around lied to us to make the sale.
              Read More
              Read 101 More Complaints

              Customer Reviews

              47 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John and Judy H

              09/16/2024

              Furniture Row will not fix an issue with fabric in our living room set.When we bought the warranty with purchase, she ( sales lady) said this is an amazing warranty , it covers EVERYTHING. Well the fabric on a seam was sewn to short and is splitting. They said from picture I sent it is wear. No one sits there. It is just me and my husband and this is false. Besides, the warranty covers everything!!!- she said. They won't even come out and look at it. I sent a picture to show defect brushing the fabric up a bit to show split. All they do is message me. Want them to fix it please.

              Furniture Row Response

              09/18/2024

              The customer provided pictures that clearly show a small spot on the side of the armrest that has either been scuffed or showing signs of wear and tear after 9 months of use.  There are no signs of any defective materials or any seams coming unsewn.  Furthermore, none of the seam is coming apart nor is there any visible stitching which would indicate it loosening.  This has been explained several times by multiple different people.  If there were an actual seam issue, we would be more than happy to repair it.  However, we cannot fix wear and tear or damages caused by outside sources.
              Read 46 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

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