Business ProfileforGrey Design Build

Terrible experience with this company. I hired then to complete an extensive renovation of a Victorian home with a new basement and addition. *************************************** was condescending, dishonest, and has refused to correct multiple major defects with their work. They hired third party inspectors themselves to sign off on shoddy work, which has resulted in chronic issues with flooding of my basement. I have had to replace or redo most of the plumbing appliances they installed, including a brand new sump pump, disposal, and hot water heater. I have had to hire a new company to completely redo the poorly installed and broken drainage from my basement, to the tune of $15k, which they refuse to cover.Despite plans outlined by the structural engineers to install helical piers to reinforce the foundation of the existing home, this was never done, and now both the old and new sections of the home are settling significantly. In addition to damage to the walls, this has resulted in an inability to fully open several interior doors, as well as to securely lock the front door.The hardwood floors had a manufacturing defect, which they claim to have discussed with the manufacturer, but in fact were never contacted, never replaced or given a credit for - 3 years after moving in, they will also have to be completely replaced on my dime.******************** has been made aware of all of these issues, and has refused to remedy any of them. It is also interesting that they suddenly have multiple 5 star reviews within a one week time period in Feb 2024. These were written in the timeframe I filed a formal complaint with the BBB about these issues. I suspect they were written by the company themselves to offset the complaint.Do not hire this company.