Business ProfileforAnthem Blue Cross And Blue Shield

I have paid insurance for two pay periods but have not been able to even get a doctor appt bc I was assigned a PCP who is not in network and I was not allowed to change it myself so had to call yesterday. I had to go to work, but she changed my PCP or so she said she did. So today after my 12 hour shift at work, I go to log into my account and can't this morning! I could log in before but now it says check your firewall, etc...I HAVE LOGGED IN BEFORE, but now can't. So now I am on the phone again and the representative is saying NO ONE was assigned as my *** like I was told by the representative yesterday. I am an RN. I work 12 hour shifts. I have paid this company 2x already in my last two paychecks and still can't get care/am having to make multiple phone calls. ****************** is a total scam. They make is so hard to even get an appointment for a check up. Now the person on the phone doesn't know what's going on so my call yesterday was a total waste and at this point after 12 hours caring for patients I am on the phone again and the person doesn't even know what is going on...they are trying to help but can't even understand the company, website and policy I have. I don't blame it on the customer ********************** representatives, I blame it on Anthem Blue Cross Blue Shield. Now the person says I do have someone assigned...she is going to try to make an appointment for me since my account access has been taken away when I had accessed it many times. People are so afraid for ******** for ************************* but no one complains about ******** or ******** and people with those plans get better care than I have ever gotten with all the crappy money hungry insurance companies I've been forced to deal with as an RN over the years. This is worse than any public healthcare could be or is. I will never do business with Anthem Blue Cross Blue Shield and can't wait for 7 1/2 years to have ******** so I don't have to deal with these companies.