ComplaintsforWolfersberger, LLC

• Initial Complaint

  07/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company took over the community metro district (***** point) and placed invalid liens on the properties, we have reached out several times to figure out whats going on, no one returns emails or calls and the liens are still attached to my property.

  

  Business response

  07/20/2022

  The homeowners at this property had a balance due to the District of $680 comprised of $330 in unpaid quarterly fees and $350 in fines due to various property maintenance violations. Our office sent out account balance notices to these homeowners in October 2020, January 2021, April 2021 and (notice of special assessment) October 2021. The homeowners also received violation notices from the neighborhood inspector regarding failures to maintain the property in accordance with minimum maintenance standards established for the community. The homeowners failed to respond to the collection notices issued by the District and failed to respond to violation notices in a timely manner (hence the fines assessed on the property). So, the District directed our office to file a lien on the homeowners' property and levy a special assessment on the homeowners' 2022 property tax **** to recover amounts owed to the District.

  
  So, the homeowners accusation that our office filed invalid liens on the homeowners property is simply false. Also, if such accusations were true, why did the homeowners subsequently pay off the balance due on their property account in full?
  The special assessment levied on the homeowners property tax **** was collected by the County Treasurer and remitted to the District in July. The District *cannot* release the special assessment lien until the related funds are received from the County Treasurer. The District received and deposited the funds received from the County Treasurer on July 12th and filed the related lien release on this property on July 14th 48 hours later.

  
  The homeowner emailed our office on January 7, 2022 and we responded via email on January 9th explaining the lien and special assessment collection process timeline to them.

  
  It is also worth pointing out that this complaint is likely retaliation for our firm uncovering potential criminal behavior by the homeownersemployer. The homeowners works for the home builder that controlled the board of the property tax district for this community for several years. The employees of the builder who served on the *************** authorized the District to issue $11.6 million in debt (the cash proceeds of which were paid to the builder) and the net effective interest rate on some of that debt was over 38%.

  
  The homeowners employer is also currently embroiled in litigation with another property tax district formerly controlled by the builder in which the employer is the recipient of a $1.7 million loan that carries a net effective interest rate of 40% and the repayment of which is funded from public property tax dollars. (Since when are any American governments borrowing money at 40% net effective interest rates?) Our firm uncovered this financial abuse as well and brought it to the attention of the homeowners of that tax district.

  Customer response

  07/20/2022

   
  Complaint: 17566264
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The whole business is rude they don't work with homeowners on violation issues they send violation on thing that already are fixed they take no accountability. A homeowners should not feel threatened by an HOA it sees like they are on a power trip which is sad. It's hard to get ahold of anybody they don't email or call you back in a timely matter.

  

  Business response

  06/06/2022

  We value our partnership with the BBB and the service the BBB provides to promote accountability of businesses. That said, we disagree with several points made in this homeowner’s complaint.

   
  First, we point out that *all* email communications between this homeowner and our firm were timely responded to within less than one business day. Attachments of email communications have been provided to the BBB to verify. The homeowner also received a call-back after leaving a message in less than 24 hours.

   
  Second, while the homeowner claims to feel threatened by his HOA, the homeowner did commit to abiding by the covenants when he decided to purchase the house in a covenant-controlled community. This homeowner has had several opportunities to participate in elections to vote for neighbors who serve on his District board and who are responsible for establishing the rules and enforcement polices for his neighborhood. Our firm does not establish maintenance rules or enforcement polices for the District. Rather, our firm is hired by the District to enforce the rules and policies adopted by the District Board elected by this homeowner (as well as all other homeowners who elected their Board). If the homeowner feels threatened because of the property maintenance rules or enforcement policies adopted by the elected officials on his District Board, he can address the Board with these concerns by attending any of the public board meetings held by the District Board throughout the year or email the Board using the Board’s publicly published email address.

  If our firm was failing to properly enforce the rules or follow the enforcement policies adopted by the District's Board, that would be a valid complaint worthy of being directed at our firm. However, that is not a concern raised by the homeowner in his complaint directed at our firm.

   
  Third, the homeowner claims to have addressed both property maintenance violation notices. The homeowner has installed sod in the front yard to address the turf disrepair notice. However, per the Board's enforcement policies, the sod must be established in the front yard before the violation notice can be closed by our firm. We have extended out the compliance deadline 30 days to allow the homeowner more time to ensure the sod is established in the front yard. Regarding the second notice, the homeowner has not addressed the issue of removing shutters off of the house without obtaining approval from the Architectural Committee for this design change. We directed the homeowner to the District’s website to download a design request form and to submit his design change request to the homeowners serving on the Architectural Committee. Per the neighborhood’s covenants, such design changes to a house exterior requires approval from the Architectural Committee. So, based on these facts, we disagree that our inspectors have issued violation notices on issues that the homeowner claims have already been fixed.

   
  Lastly, regarding the homeowners accusation that he has bene treated rudely by our staff, we disagree with this claim as well and refer to our email exchanges with this homeowner (submitted to the BBB for review) as evidence that we have responded in a professional manner to this homeowner.

  Customer response

  06/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

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