ComplaintsforMajestic Towing & Recovery, LLC.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/28/24, my vehicle was towed from a handicapped spot at ************ apartments in ********* by Majestic Towing and Recovery. This is the towing company employed by the apartment complex. Im 71 and care for my 92 year old elderly mother. Im required to have my parking and handicap pass in visible sight or my vehicle could get towed. While helping my mother out of the vehicle, she accidentally knocked the handicap pass off the rear view mirror. Because I was trying to assist her out of the vehicle, I was distracted and forgot to put the pass back up on the mirror. I am a long time resident at this complex and regularly have my handicap pass up in sight. The next day, I discovered my vehicle was towed by this company and I was charged over $400 for less than 24 hours of storage. The woman that works there is refusing to give me a receipt. She is stating it is a courtesy.*** called multiple times requesting my receipt and she says she will send it and then doesnt. She even called me back one day to tell me she was sending it on over at that moment, then laughed, and hung up. I never received anything. They have been rude and awful people to me throughout this entire process. Not once did I argue about getting towed. Im not sure why they wont just give me a breakdown of the charges and a receipt for what I paid. Please help me.

  

  Business response

  08/09/2024

  I was raised that there are always 2 sides to every story.  This is a fact. The vehicle that was towed out of handicap as stated did not have a handicap placard posted nor did it have one on the floor, on the seat or in the car at all. Our policy is if it is visible through the front or side windows, even if it is a partial view, we DO NOT tow it. The objective is to make sure those spaces are for handicap individuals. The individual, to my knowledge, had borrowed the vehicle due to theirs being in the shop. Different story. As for the receipt, we are always at the gate as they are pulling out with receipt in hand for them. We do this as some cars don't start and the $ is refunded until they can make arrangements to have it removed. In this particular instance, she just flew right out of the gate and kept going. She did call and ask for her receipt and was requested to email her request with the date, time and vehicle info and mailing address. To date, we have yet to receive all of the requested information. I will again leave the instructions again and upon receipt of all the information that is required we will mail her receipt certified with return receipt. Please EMAIL your request to ******************************************************* ATTN: ADMIN

  Thank you ~

  Customer response

  08/09/2024

   
  Complaint: 22114986
  
  I am rejecting this response because:

  The company has the information they need. They want to continue lying and arguing over the situation, instead of just giving me the receipt. Who cares about what they think happened? Bottom line- they towed a vehicle from a senior citizen that lives at those apartments and charged erroneously. Just give me my receipt. Nobody was at a gate with a receipt. Nobody informed me that was the way to obtain the receipt. She told me she will just take longer to send me the receipt because I continue to request it and am not being understanding.

   I requested the receipt many times over the last couple of weeks and not once was told specific information was needed. They continue to lie, make accusations, and be rude to me. For what reason?
  

  Shes pulled my information up when I called to request the receipt. Shes just being very immature, insufferable, and ***** at this point. 
   All of this could be avoided if they would only provide the receipt. But they want to drag this on instead. Why cant she upload the receipt to this complaint?! Its very evident shes well aware of who I am and what vehicle it was. 

  Sincerely,
  
  *********************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 13th 2024 wyatts towing ******** towed my car from an apartment complex without 24 hr notice and are charging me $396 to get it out. That is over the state allowed amount of $221 and the receptionist is extremely rude and unhelpful getting the vehicle back. Because I asked if the car remained locked.

  

  Business response

  06/07/2024

  This complaint is for ******* Towing not Majestic Towing

• Initial Complaint

  02/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Saturday February 11th 2023, I went to visit my grandmother at her apartment complex, **************************** ****************, ******, **. My 2017 Dodge Ram was parked for less than 24hrs which is the parking regulations of the apartment complex. Majestic Towing located at ***************************************** came while I was with my grandmother and towed my vehicle. When communicating with the towing company **************** on the phone was rude and disrespectful to my situation. We were then charged ****** to release the vehicle. Due to the actual rules of the apartment complex Majestic towing had no right to tow my vehicle and then charge a ridiculous amount to release.

  

  Business response

  02/24/2023

  It's unfortunate when someone has been towed. It is never anything personal however it is our response to make sure there is ample parking for the residents and their guests. At this particular property residents and guests are identified by either a parking permit for the residents or a guest passed for the visitors. In this particular situation , this vehicle had neither. It is stated in the contract and all the residents had been notified of the parking policies set forth by the property management company and it had been in place since 2020. Of all the vehicles on site, this was the only vehicle that had neither. Again, these are not our policies but those of on site management and we were brought on to monitor their parking policies. If ever you park on private property and you are not sure of the rules for parking we always suggest that you contact on site management or security. Most messages at the leasing office have an after hours number.

   

  Best regards,

   Majestic Towing

  Customer response

  02/28/2023

   
  Complaint: 19399467
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

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