Business ProfileforMajestic Towing & Recovery, LLC.

I was not going to do a review at all until I got a call back from the company saying I should not "judge' companies based on their reviews.I was referred to this company by Absolute Towing to have cars towed in our commercial lot. I called and while I waited for someone to answer I read their reviews. I am not comfortable doing business with a company that has so many bad reviews and from what I could tell horrible customer service. I mentioned that your reviews are pretty bad. She asked me ****** or BBB. I said BBB and Yelp. She tried to explain away these reviews and I said no thank you have a nice day and hung up. She called me back 10 minutes later telling me how wrong it is to judge a company based on their reviews. I laughed and said that is what reviews are for, to judge whether you want to do business with that company or not. She leaned in saying it isn't legal or something like that. Again, I laughed told her thanks for calling and have a wonderful day, then hung up. Her call back to me telling me what I can and cannot do is the reason for this review. My instincts were spot on when I read the reviews it would seem. **************** goes a long way, and this was horrible unprofessional at best.

To begin with, the above recollection of her events is a bit off. So glad all calls are recorded. When I received this individual's call, she was put on a brief hold. When I returned to her call to assist her, she said that she worked for a law firm and was currently looking for company to tow vehicles from their location that are not clients of the law firm. After that, she rudely and quickly passed judgment on our company based on Yelp reviews of those that were towed for illegal parking violations. We are a company that understand our clients parking issues and are here to help them resolve those issue as peacefully as possible. Of course we have bad social based reviews. All towing companies that perform private property tows do. Previously they were using ****** who the with an F with BBB who posted a consumer alert and ****** fined over 1 million dollars by the Attorney General for illegal practice, and we are the bad company... Yes, these are the types of tow that we do. Those who park in handicap that are not handicapped. Those who park in fire lanes that can cost a life if there is a fire. Those who park in a reserved parking space that people pay for. And yes, those who park at other businesses that are not a client or a customer of that establishment. The reviews, that she referred to and believed everything she read, are these people. No one is happy when they get towed for these reasons, however, it is a legal and justified tow. The same kind of tows she is wanting to do. Honestly, I don't believe those that she would have towed would be happy either, resulting in another bad review that she bases her decisions on. I know it is easy to stereotype without realizing that you are doing exactly that. And, to believe everything you read online is not a good habit to have in my opinion:) But, to each their own. What I truly find ironic is that she works for a law firm. Aren't their arguments in court based on facts and not speculation? Reviews are opinions without supporting evidence of its validity. Believe what you want, of course. But, if this is indeed the case, this makes me question the ethics of this particular law firm.