Customer ReviewsforMajestic Towing & Recovery, LLC.

I was not going to do a review at all until I got a call back from the company saying I should not "judge' companies based on their reviews.I was referred to this company by Absolute Towing to have cars towed in our commercial lot. I called and while I waited for someone to answer I read their reviews. I am not comfortable doing business with a company that has so many bad reviews and from what I could tell horrible customer service. I mentioned that your reviews are pretty bad. She asked me ****** or BBB. I said BBB and Yelp. She tried to explain away these reviews and I said no thank you have a nice day and hung up. She called me back 10 minutes later telling me how wrong it is to judge a company based on their reviews. I laughed and said that is what reviews are for, to judge whether you want to do business with that company or not. She leaned in saying it isn't legal or something like that. Again, I laughed told her thanks for calling and have a wonderful day, then hung up. Her call back to me telling me what I can and cannot do is the reason for this review. My instincts were spot on when I read the reviews it would seem. **************** goes a long way, and this was horrible unprofessional at best.

To begin with, the above recollection of her events is a bit off. So glad all calls are recorded. When I received this individual's call, she was put on a brief hold. When I returned to her call to assist her, she said that she worked for a law firm and was currently looking for company to tow vehicles from their location that are not clients of the law firm. After that, she rudely and quickly passed judgment on our company based on Yelp reviews of those that were towed for illegal parking violations. We are a company that understand our clients parking issues and are here to help them resolve those issue as peacefully as possible. Of course we have bad social based reviews. All towing companies that perform private property tows do. Previously they were using ****** who the with an F with BBB who posted a consumer alert and ****** fined over 1 million dollars by the Attorney General for illegal practice, and we are the bad company... Yes, these are the types of tow that we do. Those who park in handicap that are not handicapped. Those who park in fire lanes that can cost a life if there is a fire. Those who park in a reserved parking space that people pay for. And yes, those who park at other businesses that are not a client or a customer of that establishment. The reviews, that she referred to and believed everything she read, are these people. No one is happy when they get towed for these reasons, however, it is a legal and justified tow. The same kind of tows she is wanting to do. Honestly, I don't believe those that she would have towed would be happy either, resulting in another bad review that she bases her decisions on. I know it is easy to stereotype without realizing that you are doing exactly that. And, to believe everything you read online is not a good habit to have in my opinion:) But, to each their own. What I truly find ironic is that she works for a law firm. Aren't their arguments in court based on facts and not speculation? Reviews are opinions without supporting evidence of its validity. Believe what you want, of course. But, if this is indeed the case, this makes me question the ethics of this particular law firm. 

NO STARS This has to be the worst company ever to deal with and everyone can thank ************ mean ***** for that. If y'all have to deal with that lady bless your heart. They target low-income housing properties because they know some people can't get their vehicles out when they want to charge you $400+. We just had to deal with this lady and her mouth yesterday. Little does she know 9 news and Fox 31 will be getting involved. I am filing a claim through PUC. Don't let this company get away with their c*** anymore report this lady and her pitbull that walks to the gate with her. PUC # is posted online When you speak to customer service ask them to send you the form to where you only have to pay up to $60 to get your vehicle out if you own it don't let them people take $400 of your hard-working money. Will see if she fires back on this. It will be in her best interest if she dose.

  First and foremost, ALL MUST FOLLOW THE **** AND POLICIES REGARDLESS OF YOUR ANNUAL INCOME. Also, ALL pricing for towing companies is set by the state and ALL terms and conditions in which we tow by are set by the management company and in a legal and binding contract. In the contract it states that all parking permits must be posted on the back of the rear-view mirror and must be visible from the front of the vehicle. This individual did not do so. She put up a sun visor shade covering her entire windshield including the mirror. Please understand that it is the vehicle owner's responsibility to make sure the permit is visible for us. The information that the leasing office has on each person falls under the Privacy Act and we are not privy to that information hence the purpose of the permit. She did file a complaint with the state, and I supplied all supporting documents and videos. Yes, videos. She claimed you could see the permit however, prior to entering her vehicle, on video, she did state that her permit was NOT visible which that video has also been submitted to the state. I also prepared the documentation for her payment arrangements, which are **** of ******* documents, and she signed and agreed to all terms of her payment arrangement as well as signing a credit card authorization form, also submitted to the state. SURPRISE! The card was declined when her payment was due. Thing is that the agreement she signed was a Colorado **** of ******* document. We are currently seeking fraud charges and have also started the collection process with our ****************** And to top it off, her mother or friend, as she was driving away, called my assistant a "FAT PITBULL". My assistant is an absolute sweetheart and at the time gracefully excused herself to the office. When I went in, I asked her if she was ok and not to listen to them. It was quite apparent that she had been crying. I get that when people are towed that they are upset. But everyone wants to act like they did "nothing wrong" and the towing company and everyone that works there is absolutely horrible. Simple--We are adults and know there are rules that we are to follow. The problem is self-accountability. She mentioned in her complaint how horrible I was. So glad I recorded everything. She had mentioned that she had a death in her family. Before she left our facility, I told her that she and her family would be in our prayers - ON VIDEO. Funny to me that when I was a kid, I actually believed that adults didn't lie;) They were absolutely disrespectful when they arrived at our facility. But I do have to say that the vehicle owner was much more pleasant when she was not around her mother.

The lady on the phone is very rude and very combative. She goes right into attacking you without giving you a chance to speak . I was freaking out when my car was gone because my previous car was stolen and my car had my cap and gown for my graduation the next day . When I called I wanted to see if they had my car, I was polite and she got rude with me instantly. There multiple cars that didnt have permit on their window and when I ask her why my car was towed and they left the other cars there . Her reponse when I ask her about the other cars was I should only worry about my car. I was parked in a visitor spot and my permit fell from the window . There was a car right next to mine which has been parking in a reserved spot for 2 months with no parking pass displayed . Based on what she told me she says they get paid per tow so I am wondering why you didnt come back for those cars . If youre going to *** because its the rule then it should apply to everyone not just who you feel like. That is unfair and makes me feel like its targeted. *** also let us know that they can no longer tow cars without a warning and she shut me down. This towing company is predatory and the lady on the phone has a very dark spirit. I am in process of filing my smalls claims in court.

Predatorial towing is sitting and waiting for a violation or someone spotting.  Neither we ever do. Also, your comment you claimed the *** said is also incorrect.  Towing companies are allowed to monitor parking.  That's why you had a place to park. If that changes you can say "Goodbye" to that;)

Very unpleasant and unprofessional! She must be very unhappy in her life! Her attitude is not called for nor is it granted, she needs to see a therapist or take some medication!

We understand that being towed is frustrating. However, parking in a fire lane is not only against the law, but it is CRUCIAL that these areas be kept clear of any vehicle in the event of an emergency. Obstructing or delaying passage for emergency individuals can cost someone their life. And please keep in mind that no matter how angry you are, we do not expect our dispatchers to tolerate verbal slander and threats. Please remember that they didn't tow your car from a fire lane. They just answer the phones.

What are you referring to a fire lane for? My vehicle was not towed from a fire lane it was towed from a parking spot! You really need HELP.

No stars! Worst customer service ever. Not one ounce of professionalism in this dispatcher. It's almost laughable because she's so abrasive and arrogant. Absolutely has a superiority complex. Overtalks the whole time and never gives a person a chance to speak their perspective. VERY Condescending, rude, and unintelligent. Further harasses an individual with texts in a threatening manner like "These calls are recorded". Just to get the last word in. Inconveniences situation with irrelevant legalities to literally bully people into paying the fine so you can't move your car until you do. Talk about 'strong arm tactics'. Either pay or we take your car away. Unfair business practices and horrible conduct. Taking pictures to support that no signs were posted to notify anyone of parking violation. They were taken down months ago and they were too lazy to even have a rep replace them. Constantly berates you with a whiny statement, "It's in your monthly newsletter"!!! Idiot, it's low income housing, ***** reads the manager's newsletter. If they can even read English! Again, inconsiderate of anyone's situation even while we are in a pandemic dealing with more important issues than her life and job sucking. Why are you even working that job if you hate it so much? You can't even work on improving your customer service skills so you just make everyone else suffer your ignorant behaviour and make everyone else's life miserable. Bet she just LOVES reading all the negative statements about herself. Here's another one for you. Enjoy...As your self worth splinters because your life will continue to be sad as everyone secretly passes that karma right back at you. You get what you give. Byyyyyeeee *******!

We understand that being towed is frustrating and will admit that our dispatchers take the brunt of the angered individuals. However, they always remain professional regardless of the situation and verbal abuse they receive. And, yes, all calls are recorded for this reason. Little information is addressed in your complaint other that you were upset for the fact of being towed. Please, moving forward take heed to ALL newsletters from your on-site management. They have a purpose. And please keep in mind that all towing and parking policies are set by YOUR management company

Velessa the call girl is very rude and unprofessional. I am disabled and at times need to ask again to repeat something because I dont understand what is being said to me. She didnt like that and replied Im not stupid at that time I began to cry explaining to her and asking please help she hung up and started to text me . She continued to be rude and then called me back finally gave me information then hung up on me again !!! She has no customer service she stated she doesnt care about her job there and theres nothing anyone can do about it. This company needs to know about there poor service.

We understand that being towed can be unpleasant. We do our very best to calm those who are upset regardless of the verbal abuse. We explain why and how to avoid being towed again, however sometimes, no matter what you do or say, regardless of how kind you are, it doesn't make a difference. It is not uncommon for people to take out their frustrations on those they first have contact with after being towed. Yet, we continue to offer excellent customer service regardless.

My contact with them started at about 930 pm. I was told they were on their way to pick up my car. Its now 216 am car hasn't been picked up was told truck broke down will pick up at 7. 10 30 gets here driver says pulling ** in 5 to 10 mins. Its now **** car hasn't arrived. Call driver at 1 he's on his way to pick up car. I told him dont worry I called another company. They are full of lies and ********* of games. Never again. When I ask for toad side assistance I dont want this company.

I believe this is the wrong company as we do not offer roadside assistance. Have a great day!

We spoke with the property manager and they did not request the vehicle to be towed. This is preditory towing and has been reported. This tow company is stealing cars.

All properties that we offer our services to are under contract. The property management companies set the criteria in which we enforce on their behalf. Such as those who park in handicap that are not handicap. Being under contract does require a call. Therefore it is their policies that we follow.