Business ProfileforA.G. Roofing Company, Inc.

In May of 2021 I hired A.G. Roofing to install a new roof on my home at ** ********* ** in ******* Colorado. The total cost was approximately $40,000. Included in that was $1900 to install Heat Tape. On April 3, 2022 I emailed A.G. Roofing that some of the heat tape had detached from the house and was hanging, and asked it be reattached as I thought it should stay attached for at least a couple of years matching the roof warranty I was given. On April 6 I received a reply from Alan F***** of A.G. Roofing stating "I will have a crew go and reattach the heat tape today." which was great but did not happen. On May 15 I emailed Alan to let him know the work was not done and asked when it could be done. On May 18th I received an email from Bruin Evans of A.G. Roofing offering to have it fixed for $70 per hour, confused I called and talked with Bruin and let him know that this was a repair to their work from less then a year before and that Alan had committed to fixing it for free. On the call he said he would get someone over that week. On July 3rd I emailed Bruin to ask what was going on and he replied on July 5th "Hello, Jeffrey, I will get on that right now,". On August 9 I got a note stating "I have spoken to my boss in regards to the heat tape situation and he recommends installing Snow Clips in those areas. A few rows of snow clips will help prevent the snow from ripping the heat tape out of place. Please feel free to contact the office and we would gladly explain further on." I replied to the email with questions and left multiple phone messages. The email and phone messages were not returned. On Sep 29 I called and asked to speak to the owner. He was not available but I was told that he would stop by that day. Leonel did stop by and we had a conversation, he said he needed to go back to the office and look at the paperwork and would get back to me in a couple of days. It has been a couple of weeks and I have texted him and left phone messages.