Business ProfileforNatures Carpet Lawn & Sprinkler

I called to get my sprinklers fixed. There was a leak in the sprinkler box. During the call I mentioned I needed to get the leak fixed and they told me a technician will come.They asked me to pay upfront and they send me a link to a third party.Not during the call or the site before paying there was any notice that the trip was only a diagnostic trip and it will not be deducted from the service call.If I knew that ahead of time I would not have used them as that is not what the service industry does.Every other company, will include the trip call as part of the payment for rendered services.Now, when the technician came, he did not know this was a repair call. He thought he was going to tune up my sprinkler system.When I told him this, he was surprised and asked to see the sprinkler box. He acknowledge there was a leak in there and needed to be replaced.He quoted me 190 and told me he needed to come back because he did not have the parts. (which is understandable)Then he told me, the money I was charged was for him to diagnose it. But we already knew the problem when we call up for the appointment and that will not be included.Which to me seems to be deceptive practice.Both the technician and the receptionist, were courteous and professional. I do not have a problem on how they presented themselves.I do have a problem with the company not being upfront and trying to do bait and switch.