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            Business ProfileMonarch Towing LLC

            Towing Company

            Contact Information

            2137 Kay St

            Longmont, CO 80501-0991

            Visit Website
            (303) 682-0249

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Monarch Towing serves Longmont, Co. and surrounding areas. We provide 24 hour service with QUICK responses for Light/Medium Duty Towing and Emergency Road Side Service. We specialize in Towing, Jump Starts, Tire Changes, Vehicle Unlocks, Fuel Delivery and Winching.

             

            Business Details

            Location of This Business
            2137 Kay St, Longmont, CO 80501-0991
            BBB File Opened:
            5/6/2016
            Years in Business:
            9
            Business Started:
            11/13/2015
            Business Incorporated:
            11/13/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Monarch Towing
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            10:00 AM - 3:00 PM
            Business Management
            • Mr. Casey Jones, Owner
            Contact Information

            Principal

            • Mr. Casey Jones, Owner

            Customer Contact

            • Mr. Casey Jones, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Following a towing incident involving driver *****************************, owner of the vehicle, the vehicle was towed to a secure location because all salvage locations were closed. Needing to find a salvage location, the vehicle was kept at the secure location but the language was changed from 'storage' to 'impounded' and the charges began to accumulate. Monarch Towing would not release the vehicle until they were assured of payment by ******************** of the lien search fee of $150, the towing fee and the storage fee (now 4 days). Request was made by the vehicle owner to take the vehicle to a ******** salvage location, but the request was denied by Monarch Towing as they said they had found a location paying $350 for the damaged vehicle. Finally a check was given to Monarch Towing for $31 to resolve the difference between Monarch Towing charges and the $350 supposed credit. Subsequently two requests have been made to get the handicap license plates from the vehicle and though promises have been made, the license plates have not been delivered.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeen C

            08/09/2023

            Accidently locked my keys in my truck. After talking to USAA twice today to get someone out here to ******** (literally 15 minutes from ********) I wait 3 hours. I scheduled this for a time I could be available as I work from home. They again s**** up the time, but I had a cancellation so no fowl. This company does not call, but decides when they can't find me, to simply vacate the service. Did not call once! No text from the driver, nothing! I am utterly disgusted with Monarch Towing. USAA apologized and tried to schedule another company for ****** minutes. I found someone in town who can do it. I'll never use Monarch. They ****. What if I had not been in a safe place? O they just decided to not even both with a phone call or text to help a person. Terrible company!

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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