Business ProfileforM R Remodeling
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 11 Birnam Wood Rd, Bethel, CT 06801-2902
- BBB File Opened:
- 9/30/1998
- Years in Business:
- 38
- Business Started:
- 1/1/1986
- Accredited Since:
- 3/20/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Business Management
- Mr. Rich Nutting, Owner
- Contact Information
Principal
- Mr. Rich Nutting, Owner
Customer Contact
- Mr. Rich Nutting, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/26/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
- We contracted MR Remodeling to perform renovations to our house, to include replacing several large windows with new Andersen casement windows. This phase of the renovation was completed in November 2021, the week of Thanksgiving, at the cost of $3800. MR Remodeling never returned to perform other work included in the contract for which materials had been purchased at a total cost of $2897.86. MR Remodeling never responded to our inquiries as to when he would return to complete the renovations. The building materials sat under a tarp in our driveway for the entire winter, under snow and ice. In late May, we attempted to open the windows for the first time, and found they were stuck and the handles weren’t attached but merely placed onto the crank mechanisms. We hired another contractor to fix the problem, and were advised that the windows weren’t installed properly. His assessment was that the windows were not level and square, recommending that we contact the company we purchased the windows from to send a service technician to see if anything could be done. On 6/23/22 the service technician inspected the windows, agreeing that they weren’t installed properly and therefore wouldn’t open. Additionally, he assessed that the windows were set too low for the crank handles to function properly, and that the drip caps that come with all new Andersen windows were not installed. His recommendation was to have the windows removed and reinstalled to ensure they were level, square and wouldn’t leak. We then reached out to *** *****, a contractor specializing in window installations, for his opinion and a quote to fix the issues. On 6/21/22, after inspecting the windows he also told us that they were not properly installed and lacked the drip caps. He gave a quote to remove and reinstall the windows of $4880 plus tax, $5189.88 total. On 7/13/22, we contacted RM Remodeling via email and regular mail in an attempt to resolve the issue with him. He has not responded.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.