Business ProfileforBlack Rock Galleries, LLC

Black Rock Galleries is an auction house. On May 21, 2024 I purchased a painting from this company. The description of the artist was listed as "**** ********** ( *********** *********." ) I bought this painting believing that this information was accurate. However, when I went to have the painting reframed recently, I learned that it was actually created by another artist named **** ********** who is still alive. I reached out to the gallery that represents her and she contacted me directly. She assured me that she was in fact the artist, offering the following information as proof. On the back of the painting is a stamp from the company she used to stretch her canvases and frame her works. She emailed me photos of her work which showed similarities between the two artists. She also emailed me a copy of her signature which was identical to the one on the back of the canvas. I contacted Black Rock Galleries by phone on October 11 and 21 to explain the situation and requested a full refund because the painting was listed inaccurately. This company claims to have experts on staff to research and authenticate items they sell, but clearly they failed in this case. I received an email on October 22 from BRG. It read that because I have been in possession of the painting for five months I wasn't entitled to a full refund. I was offered $15 for the transport fee and only $50 for the painting. I paid $494 in total for the painting, $15 for the transport fee, and $50 for shipping from *********** to *******. I responded via email on October 23 that this was completely unacceptable because they misrepresented the painting's history and I would not have purchased it had I known this. I didn't receive a response, so I sent another email on October 28 requesting that someone reply to me. It is now October 31 and I have yet to hear back from the gallery, either by phone or email. This issue didn't involve advertising as I have been aware of this company through their website.