Business ProfileforRancho Viejo

I’m not one to write negative reviews or critique service when a restaurant is busy, but my family and I had an incredibly disappointing experience here. The service was poor, the recovery was non-existent, and the food was outrageously overpriced. We ordered the fajitas for two, which came out with the same amount of meat as the fajitas for one that were served at the table next to us—just with more onions. This dish was $45. We also requested an extra side plate of toppings, expecting to be charged, but were shocked to see it cost $19 for rice and beans with fajita toppings. While I understand rising food costs, this was excessive. To make matters worse, our cheese sauce was served cold, and no one brought us utensils or napkins. We had to get up and find them ourselves. Despite these issues, the waiter found time to ask if we wanted dessert. When these concerns were brought to the manager when we got the bill, she said “you ate the food”. Then she continued to argue with me over the price of rice and beans. She never offered an apology or a solution to the problem. Finally a bar tender came and excused her from the conversation. Customer service had to be begged for. The food quality was average at best, but the pricing, cold food, and lack of basic service made this a very frustrating experience. Having spent years in the restaurant industry, I understand the challenges, but this was unacceptable. For the price of a side of rice and beans and some fajita toppings ($19) I could have ordered a bowl of chipotle for a better price, higher quality, and less hassle. We won’t be returning.