ComplaintsforEversource Energy
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Complaint Details
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Initial Complaint
01/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In October of 2021 the sum of 200.00 hundred was paid on my bill thru eversources online pay service and stated that the it did not go thru but yet the money was taken out anyway & i immediately called two days later to alert them of this with proof from my bank & with my own records to prove that was taken out and sent to eversource in ********* **.I have since been trying without any remorse to get a credit of the 200 dollars credited to my account. I've spoken to about 10 different employees and yet this has not been resolved.Again-Proof was Given as requested and still nothing has been done. Please Help.Thankyou.Business response
01/18/2022
Based on our investigation with the speedpay system, the customer's payment was declined by the bank. The customer needs to contact the bank.Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or around the end of October beginning of November there was a wind storm in ******* ***s. We lost our power at *** ******** ** ******** ****** ****** The electric company Eversource attempted to restore power within a reasonable time, however they failed to clear debris from power lines connected to our house, there fore creating a power surge for both my home and our neighbors home. We had to call them again and again until eventually resolved, by that time it was too late and it shorted out my electronics approx 2800.00$ worth of appliances and electronics, furnace, stove, microwave, clocks x box, etc... I have submitted a claim with Lynn D******** at Eversource, claim *********, 1-************ she stated she is working on it but have not received a e mail or phone call in two months this is frustrating and left me with no heat, refridgerator, My homeowner ins paid for stove only I dont know where else to turn for help. Thank You, *** ****, ************Business response
01/06/2022
Dear Better Business Bureau:
Please advise Mr. **** that Ms. D******** will contact him today.
Thank you,
Mary Ellen M*****
Eversource
Regulatory Affairs Specialist
Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Early Oct 2021 water started flowing up and out of our underground main electric supply conduit at the house/meter. We contacted Eversource, and asked visiting Eversource technician if recent installation of fence posts across conduit route may have caused problem. This was dismissed and attributed to high ground water levels. Water ingress continued and worsened over subsequent weeks. Eversource line crews visited in early/mid November; fence post breaching underground conduit suggested to blame. Eversource stated they would schedule Call Before You Dig (CBYD) to mark underground lines as next step. Eversource did NOT subsequently schedule CBYD, so we (homeowners) did. CBYD markings on November 17 showed electric conduit in direct line with fence post. Eversource area engineer (Eric W****) gave us two routes forward: (1) Eversource would attempt initial 'fix' with spray foam conduit sealant and no investigation of conduit or mains cable damage (leaving metal fence post of main gate - touched daily by homeowners - at risk of becoming electrified) (2) We (homeowners, fencing contractor, our excavating contractors) prove that conduit damage has occurred via excavation of fence post Given impending winter ground freeze, we excavated fence post / conduit and confirmed damage on Nov 23. (Eversource could/would not provide disconnection to improve the safety of this excavation, suggesting we could wait up to 3 weeks.) It's now 2+ weeks since nature and extent of conduit damage was documented, communicated, and written up as a work order by Eversource with a promised resolution of 15 business days. No response to ask to repair with private contractors. Calling Eversource today I was told: (1) Of three work orders, one may be associated with an incorrect street address (2) Work orders are on hold for scheduling waiting for Call Before You Dig marking (already performed on Nov 17th) (3) Work order numbers provided give no results on Eversource tracking websiteBusiness response
12/13/2021
A supervisor met with the customer and scheduled the repairs.Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We currently have pole right next to our house on the road, that was damaged during bad weather a year ago. After complaining to Eversource several times new pole was brought up and placed next to the old one, however electrical wires were never transferred to the new pole. New pole was also never wrapped properly which caused fire and new pole burned down and was cut by fire department. Several months later after me following up with Eversource for update and resolution nothing was done. For the past year we've lost neutral twice as the electrical cables just keep snapping as they also attached temporarily. Police is being called each time to redirect the traffic as electrical wires are hanging to close to the road. Every time Eversource comes hooks up the wires back up and leaves promising that new pole will be installed. Now year later still no new pole. At this point every time there is high wind and bad weather whole pole is moving back and forth and it does create now safety issue for all the passing cars, people walking by, and us leaving in the house, as we can loose power at any time, loose neutral again at any time, or the pole can easily snap and fall down on our house. Pole that currently holed the wires is not safe, cracked at the base and burned. so far no resolution from the Eversource only promises for a year.Business response
12/09/2021
We apologize for the delay in completing this job. Our Line Supervisor has contacted the customer and confirmed the schedule for the change of pole and assured the customer that the pole is deemed safe. The crews will also repair the customer's meter socket.Customer response
12/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid Eversource a fee of 1500.00 to install gas in our home and it has been 1.5 months of a wait time and no one can tell me an install date. Heating this home is a necessity for this winter and cannot be without it. Multiple calls and emails; all to no avail. Claim no staff. Heat is essential in the northeast in the winter, and you should NOT take my money and no schedule. The service address is ** *** **** ******* ** ****** It is an investment property that needs to be heated.Business response
12/06/2021
Dear Better Business Bureau:
Please advise Mr. *******, a service install is required and that will be worked completed on December 11, 2021 (weather permitting).After the service is installed, the customer will need to have their gas piping inspected by the local Plumbing Inspector and then call Eversource for the meter installation once the inspection is completed.
Very truly yours,
Mary Ellen M*****
Eversource
Regulatory Affairs SpecialistCustomer response
12/07/2021
This complaint will NOT BE closed until service work has been performed. Eversource has yet to reach out to me through their reps (Mr. Peter R***** and Chuck E***** have been my contacts.). As soon as one of them reaches out to confirm the service date of 11 DEC 2021, and the service is performed the complaint will be rescinded.
No more games or wasting people's time.
Sincerely,
**** *******Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This complaint will NOT BE closed until service work has been performed. Eversource has yet to reach out to me through their reps (Mr. Peter R***** and Chuck E***** have been my contacts.). As soon as one of them reaches out to confirm the service date of 11 DEC 2021, and the service is performed the complaint will be rescinded.
No more games or wasting people's time.
Sincerely,
**** *******Business response
12/08/2021
Dear Better Business Bureau:
Eversource has provided a response regarding the project and considers this matter closed.
Thank you,
Mary Ellen M*****
Eversource
Regulatory Affairs Specialist
Customer response
12/08/2021
Complaint: ********
I am rejecting this response because:Ms. M*****,
Eversource needs to reach out to me via telephone, leave a message if i do not pick up and confirm 11 DEC 2021 install date. While you are an office representative of the company, so has everyone else that has been fielding my multitude of calls / emails. There have been too many dead ends and wasted time (mine) regarding this gas service and eversource "customer service".Ms. M***** I'm not signing off on anything until the work has been performed. This matter will need to stay open until your company follows through with their work. Eversource knows how to cash a check and "yes" the customer, but i need things taken care of.
This matter will be closed when the service has been performed. Payment has been cashed and i have waited long enough. Enough with the games.
Sincerely,
**** *******Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On or about November 2018 I lived at *** ******* ****** ******* ** ***** and had the Eversource Electric Bill in my name. When I left *** ******* ****** I had an outstanding balance of $589.97. When I moved to *** this bill was transferred to my new electric account at *** ******* ****** Account # **** *** ****. Eversource acknowledges they transferred the bill and that is is paid off and contends I don't owe it. But ****** ****** ********* *** the collections agency talked to a person named Shay N*** from Eversource on a 3 way call with me and ****** told Eversource their credit and collections department has to recall the bill from them. To the best of my knowledge this has not been done. I have called Eversource at least 5 times each time waiting 45-50 minutes to reach a representative then on numerous occasions getting transferred and cut off. Ihave already spent hours on the phone with Eversource trying to resolve this issue to no avail. I am done trying to reach this company. Some sort of intervention needs to be done. They are taking advantage of customers and trying to get double payments. I received this collections notice from ****** approximately 4 days ago . They contend they recently received the bill from Eversource November 12th 2021. And, in 45 days from the day they received it they are going to start reporting it to the credit bureau and ruin my credit. I appreciate anything you could do on my behalf. ****** ****** ********* LLC 7831 Glenroy Rd, Suite 250A Minneapolis MN 55439 phone 888 228-4840 ****** *********** Account #************ As I write this complaint I am speaking to Ben from Credit and Collections at Eversource Electric. He is refusing to reach out to ****** to recall this bill and resolve this issue.Business response
12/02/2021
A review of the account shows that it was sent to collections in error. The account has been recalled from the agency.Customer response
12/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ************ ****** ********* verified today that the account was recalled by Eversource on 12-3-21. Thank you for your intervention, assistance and resolution on this matter.
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Customer Complaints Summary
378 total complaints in the last 3 years.
173 complaints closed in the last 12 months.