Business ProfileforDirect Home Services Heating & Cooling Specialists

Good morning, I am filling a complaint against Direct Home Services out of *********** *** I hired this company to replace my old central air conditioner. The work was scheduled and completed on 9/12/2024. Part of my complaint is that the agreed upon proposal cost and work I was told would be completed had changed several times during this process. I was told by the salesman I was working with that I would receive: wiring to 4 new thermostats, that I did not need a communication board, that I would receive a rebate for the air condition unit I was purchasing along with one of the new thermostats, town permits would be pulled, and I would not be charged for heating strips because I had elected the option of not installing them. What I did receive is: No rebate information that I was promised, a new communication board that I was told I did not need, No wiring for 3 of the 4 thermostats that were installed, No town permits or inspections prior to or after work, and was charged for heating strips that I did not want that were installed anyway. The biggest part of my complaint is that, since no town permits were pulled or inspections were done, I was not told that my 100amp service in my home was to small to upgrade my A/C system. The electrical work by the person they used moved breakers around in my main breaker panel and caused a double feed situation which lead to an electrical fire in my home and me almost getting seriously hurt. I ended up having to take a day off from work to have an electrician come to my house in order to diagnose and fix this problem. The electrician told me that a load calculation form should have been completed prior to the work that was going to be preformed by Direct Home Services. I then went to my town hall to see if any permits were pulled for this work and none were on file. If I had known that I need to upgrade my electrical panel before having a new A/C system installed I would have done that first. So far little response from DHS.