Business ProfileforPieper-Olson Veterinary Hospital, Inc

if I could give this place negative stars I would. I am so beyond disgusted and disappointed with the staff and care here. Please if you love your animal you WILL NOT BRING THEM HERE. My poor beautiful dog was seen here by two different specialists and I spent upwards of $15,000 on her for surgeries, mris and checkups. My poor baby is dead due to the negligence in this understaffed and careless heartless hospital. My dog was admitted here for breathing issues and kept in an oxygen crate for two and a half days. The critical care specialist told me they had found a condition that she had through an echo and stated that if the medication works they would typically know in the first 24 hours. I tried contacting the hospital at night multiple times to see how my dog was doing and they wouldn’t give me Any information just that she was “resting comfortably in her crate” when I asked for more information like did she eat food? How is she breathing? Is she still in an oxygen crate? They refused to answer and wanted to give me no information until one of the doctors could call me the next day. DISGUSTING. The doctor calls me the next day to tell me that my dog was doing great on the medication. I was so happy to hear this. Mind you my dog was still in an oxygen crate and It hadn’t even been 24 hours on this ew medication. Because all of her tests were run and her bill was jacked up to $4,300 in just two days, the doctor told me he wanted me to pick her up. I expressed I really wasn’t comfortable with taking her yet I wanted her to stay there another night monitored on her new medication and OUTSIDE of an oxygen crate for at least 24 hours to ensure she was ok. He refused me and told me to pick her up that she would do better at home. From the moment I picked my dog up and brought her home It was nothing but trauma. My dog was seriously struggling. Non stop coughing and no quality of life. Continued on next***

**continued I tried contacting pieper and the doctor who treated her multiple times. He never got back to me and then ended up going away on vacation and the other specialist in the department wouldn’t speak to me just Told me to give Her extra coughing medication.I had no idea if this medication she just started was working or not even though the doctor had discharged her saying she was doing great on It when in reality she was doing awful. I brought her back to piepers emergency room two more times and they didn’t help in the slightest. The first er doctor there said this was my dogs “new normal” we accepted that and left. A day later my dog declined even more. I drove up to pieper again and took her to the er and the doctor said to me it’s pretty black and white, your dog isn’t responding well to this medication so your only option is to put her down but that there was nothing else at pieper they could do for me. I told her I couldnt understand how this was possible. Two days ago the specialist here told me she was responding great and now you’re telling me she’s not doing well and want me to decide here and now if I should put her down or not when I haven’t even gotten in touch with the doctor who treated her? She said she appreciated my feelings and advised seeking a consult with a cardiologist. I took my dog home and the next day called piepers internal med department to see if I could get her in there just to be checked in the meantime while I waited for her cardiologist appt. I explained the situation to the coordinator Sarah and asked if there was any way they could see lily because she might not make It through the week with the decline in her health and she told me “nope sorry I have nothing this week only the following week” the most cold heartless and disgusting answer. Didn’t say oh I’m so sorry to hear let me speak with the doctor and see if there’s something I can do. Didn’t even suggest taking my dog to the ER there either.  A day later my poor baby died from breathing complications and I had to put her down, mind you this is only 3-4 days after being discharged from the hospital stay at pieper. I contacted them to let them know how devastated I was with the negligence the hospital and staff had shown. all they did was gaslight me and belittle me and stephanie pietra one of of the managers there told me that I was just “grieving” no one apologized or felt sorry for what happened. they told me my dog received great care and was in the best possible hands. they refunded me $400 for the medication they sent me home with that I used for my dog for three days then had to throw out because she was dead. when I was upset with that number (because my bill was $4300 and my dog was dead -and negligently handled) Stephanie got aggravated and dismissive and threatened that she wouldnt refund even the $400 back for the medication. Stephanie was another disgustingly cold hearted person who was extremely dismissive and careless and ended up hanging the phone up on me