Business ProfileforJ. Press

I purchased 16 pairs of boxers over the last two weeks - 8 pairs per order. All were either blue or blue striped oxford cloth except for two white pairs in the second order. The white pairs seemed noticeably lighter weight, and I weighed them to confirm. They weighed 1 1/4 oz. lighter than the other 14 pairs, which is significant if one likes the heavier oxford fabric. I contacted JPress to inquire about exchanging them for the heavier weight blue version, and was told that they were not returnable or exchangeable per their website. I went back to the website and scoured it to find this stipulation, but it was nowhere explicitly stated on the boxer short landing page, on the refund link, or in checkout. I was informed by Carissa N***** that the information was listed in the item description, which those of us who know what we're buying rarely look at. Carissa and I exchanged emails five times, with her still refusing to exchange the unopened white pairs for blues, despite my sending photographs and describing how different the fabric was. She continued to play "hard ball," even suggesting that the plastic packaging might be what is causing the 1 1/4 oz. weight difference. Really?? I then sent yet another email with pictures of them being weighed without the plastic packaging, and (of course) the 1 1/4 oz. difference remained. Her response to that email was doubling down on store policy, despite the fact that the physical receipt I received says nothing about this policy which is cleverly buried in their website. Ironically, this has nothing to do with the money and everything to do with principles and running a respectable business that values customers, and treats them well. I own a store, and would never treat a customer the way I was treated at JPress. Our motto is "The customer is always right," and we have had a successful, growing business for over 37 years. The JPress motto is apparently the antithesis of ours, and I thought it important to share this.

To Whom it may concern: (BBB) I am writing in response to the false allegations of a first time customer of J.Press. I had email interactions with this customer, multiple times about our return policy for boxer shorts that he had purchased. I responded each time, with respect and professionalism. I showed him on our website, the link to find our return policy, and where it is stated that boxers shorts are final sale, with no returns, exchanges, or refunds. This is in plain sight on our website. We also double checked his order with shipping, management, and the Vice President of J.Press to make sure we sent the correct items he had ordered, and in fact, we did send the correct items in his order. We have no way of knowing what type of scale he used in weighing these items, nor do we argue with customers at any time. I pointed out the returns policy multiple times to this customer. Finally, my supervisor emailed him to offer a one time refund of the boxers, to appease him, since he was so eager to continue to try to argue and falsify our policies, which he has still not responded to the offer of a refund. Here is our website: https://jpressonline.com/ and the link on our website for our return policy- https://jpressonline.com/pages/returns-exchanges When you click on the link, it brings you right to our policies, and the boxer shorts are the third line down, clearly stating they are final sale. Returns & Exchanges *Items discounted at more than 25%, whether purchased online or by phone, are not eligible for refund and will only be considered for a size/color exchange or a store credit. *Items purchased during a Warehouse Sale are not eligible for returns, refunds or exchange. *Swim Trunks, Boxer shorts, Masks, Made to Order products and 3rd party items (college silk paperweights, vintage watches) are all final sale and cannot be returned for refund or store credit. *Return requests must be made within 30 days of the receipt date of your order. *Products must be in the original condition you received them and in their original packaging. The customer also was informed, that on the web page for the boxer shorts, it reads in the description, it plainly says this item is final sale. There is no truth to his complaints, and here at J.Press we do everything we can to help our customers and to give excellent customer service since 1902. Most every business that sells undergarments, has a no return policy due to sanitary reasons. In conclusion, we do not agree with the customers false claims about our company, and the service he received. Thank you. Best regards, J.Press Customer Service Representative