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            Business ProfileRizzo Pools LLC

            Pool Contractors
            BBB accredited business

            Contact Information

            3388 Berlin Tpke

            Newington, CT 06111-5103

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            Email this Business
            (860) 666-1531

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            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/13/2013

            Years in Business: 69

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Master Pools By Rizzo LLC offers sales, installation and service of custom designed inground pools, spas, grottos, waterfalls, fountains, and natural landscapes.

            Business Details

            Location of This Business
            3388 Berlin Tpke, Newington, CT 06111-5103
            Email this Business
            BBB File Opened:
            7/28/1994
            Years in Business:
            69
            Business Started:
            1/1/1955
            Business Incorporated:
            3/5/2014
            Accredited Since:
            5/13/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Rizzo Pools
            Business Management
            • Mr. Gordon MacGregor, Vice President
            • Mr. James Galvin, Owner
            Contact Information

            Principal

            • Mr. James Galvin, Owner

            Customer Contact

            • Mr. James Galvin, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/18/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Pool equipment was installed spring 2023. Rizzo forgot to install a piece of equipment. Rizzo returns to install equipment. On 06/08/23 I was billed for 3 chemicals added to the pool, and a fuel surcharge. Since then I have been billed a late fee. On 07/05/23 I notified Rizzo of this on-going mistake and wish not to be falsely billed. (No response) On 07/16/23 I received another bill with late fees. I do not want to be billed for items I did not agree to buy, nor have put in my pool unknowingly, nor falsely stated out in my pool. I also do not want to be billed a fuel surcharge for a trip Rizzo had to make due to not performing the job correctly the first time. I also do not want to continue to receive false bills and my credit be negatively affected. I also do not want to be brought to court. I would like Rizzo to acknowledge all accurate bills are paid in full and I do not owe $122.96, which I am inaccurately being billed at this time. I would also like an accurate statement when the salt-chlorine generator was installed by Rizzo as it is broken, yet under warranty. To be covered under warranty I need paperwork stating when a pool installation professional installed the equipment.
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            C. D.

            06/30/2022

            Don't use this company. They take no responsibility for their work, are rude when you ask them to resolve issues and charge your credit card immediately after service without authorization, and don't even invoice you for the work so you know what you're paying for. We recently had to replace an old rusted out pool motor and called Rizzo pools. First visit they told us the motor was fine and it was the electrical outlet (cost $132). After electrician came out and said the outlet was fine. Second visit they replaced the old motor and again said the new motor wasn't working because of the outlet (cost $800). Electrician came out again and said it was fine (cost $115). He then looked at motor and saw that the motor's cable was almost completely cut in half and interior of motor was cracked. We contacted Rizzo Pools and got attitude from the sales manager. We were told they would clean the pool for us to make up the cost of the electrician. They came out, did the cleaning, and immediately charged our credit card $320! I WOULD NEVER RECOMMEND this company.

            Rizzo Pools LLC Response

            07/01/2022

            Good afternoon **** *********** even though we have already spoke to review this issue i will respond as i did on Google, and in email. Good afternoon, I am sorry to hear that you had a negative experience with Rizzo Pools. Unfortunately today was the first time I heard there was an issue. Upon Speaking with our sales person I agreed with your stance on the issue and promptly issued a credit on your account to match or exceed the amount of money you paid the electrician. Unfortunately all new customers are charged COD until credit is established. Additionally all invoices are emailed to clients daily so you know exactly what you are being charged for. Again I apologize for the negative experience. Thank you for your review, and have a good weekend

            Customer Response

            07/01/2022

            One of the biggest problems was NOT receiving an invoice for the motor repair until days later when I called and requested one be sent. Yet, you still charged my card almost immediately upon completion of service. Not only that you claim that once invoiced a call should be placed by your manager to the customer to review payment. We never received a call for any of the invoices you did send - a total of 4! To have a policy of invoicing and immediately charging a customer’s credit card is bad business practice. I spoke with my credit card company and they told me it was highly irregular for a business to do this!
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

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