Business ProfileforHomeServe USA Corp.

I've a home warranty plan with HomeServe. On 08/05/2024, I raised a service request for non functioning microwave and cooking range. The team promptly inspected and offered me a buy out, since both the appliances were beyond repair. The replacement amount was approved and I was told I should be getting the checks soon. I was offered ***** store card as a faster method of alternate payment but I didn't want to restrict to just one store so I opted for checks. After that, I called them multiple times and I was told that the processing will take 30 days and checks will be mailed only after that. I again called multiple times and was told that the checks might take another 30 days to reach me. So, I waited for another 30 days. Today is 11/4 and it's almost 3 months I've not received my checks. During my last call, I had mentioned to the customer service rep that I am running out of patience and will need the replacement checks via overnight delivery but not response. I also indicated that If i do not receive the replacement checks I'll raise a complaint at BBB but looks like the company is not even bothered with that. I've at least called 8-9 times until now but still no luck in getting the checks.