Business ProfileforF.A. Bartlett Tree Expert Company

Folks from our local office trimmed our trees in December 2022. We gave the foreman a check in full payment that day. We then received invoices for the full amount from a P.O. Box address in ********, and the check we gave the foreman was not cashed. We contacted the local office, and they said that the check must have been lost, so in February 2023 we stopped payment on the missing check ($31 bank fee), and mailed another check. More invoices, new check was not cashed, so in April we paid another $31 to cancel that one, and I spoke to someone in the local office. She said they did not process payments locally but rather were required to forward them to the *********** office, that they'd had many issues with checks going missing, and that they would deduct the stop-check fees from our balance. I gave her my credit card number, and she charged me the full balance minus the $62 in fees. On June 12, I received a past-due invoice for $62. I contacted the same representative, who said she thought the "remaining" balance had been removed, and that she would follow up with the accounting department. I received another past-due invoice for $62 today. I do not believe Bartlett has any interest in resolving this problem.