284 Customer Reviews
Review from Catherine H
1 star11/08/2024
Horrible customer service - time suck to even attempt resolving any issues, which are frequent. Chat bot adds to the frustration and takes too long to get to a real person. Cannot get to a live person through their phone system. After closing the account, they will not send me a final statement showing my last payment and their reversal of a charge and the balance zero. You get excuses and misinformation about system limitations. The fees to close, EVEN WHEN YOUR LEASE HAS ENDED and you have returned the machine, are a ridiculous money grab. Completely NOT WORTH IT for a small business.Review from Laurn G
1 star11/06/2024
Their Costumer service call line is a waste of time. It is an automotive system that does not allow you to be transferred to a representative at all. You end up wasting 4-6 minutes answering all the questions to be directed to the correct department just for it to state the company website and then it hangs up. This system needs to be fixed or rectified. No one wants to dispute bills or ask for technical support through a chat room.Review from SAMANTHA E
1 star10/23/2024
You cannot talk to a human. Their website doesn't work. They are charging me twice for the same invoice plus late fees. The payment is clearly listed under payment history ON THEIR OWN WEBSITE. Just ridiculous, looking into other options to replace them.Review from Bruce D
1 star09/19/2024
Awful company for small business. They do not care! It’s all about profit and pleasing shareholders. DO NOT TRUST THEM.Review from Justin H
1 star09/16/2024
Terrible intermediary assistance. I was hung up on by "Tin" after they deemed my issue none of theyre concern. Chat bot was painful getting to an actual person and then I was dropped. I have a very expensive package that has no updated shipping for more than 2 weeks and this is appalling. With an average review of 1 (and I know people cant go lower) eBay needs to find a new provider.Review from Kasha H
1 star09/11/2024
Pitney Bowes continuously sends messages about subscription payment failing even though the payment is correct in the account. If I'm able to purchase postage with the same card, the subscription should go through. There is no customer service. It's a virtual assistant that doesn't allow contact with a person. Same thing if you call. Avoid at all costs and support the *****Review from Cynthia D
1 star09/09/2024
They are a scam!!!! People/ Businesses beware!!! There are no real Live Person who can assist you. there. They keep forwarding you to open a case which is a waist of time. They have no records of what's going on in there. They will keep charging you with equipment they email you requesting to return. This business needs to be shut down. NO STARS WHAT SO EVER!Review from Lillisa G
1 star09/08/2024
I placed my order over a month ago and I have still not received it. This company has created unnecessary problems by withholding packages, rather than delivering as they were expected to. The company I ordered from (H&M) has been no help trying to resolve this as well. Customer service from both is absolute garbage.Review from Alex H
1 star09/04/2024
0 Stars. Everything works fine until it doesn't. Had one very minor issue in year three of a four year contract, and it turns out their customer service is a joke. Nobody can fix the problem. They ask me if I want a call, I say yes. No call. Back on chat. None of them can see the chats I've been having with their other CSR's, even when they happen in the same day. Or when they escalate my problem, or just transfer me to another CSR. They close my support case without doing anything. I say "Please don't close this case, my problem hasn't been resolved!" "Sorry, once a case is closed, it can't be reopened." (?!) Open another case. Go through the same thing, again. Drags on for LITERALLY MONTHS waiting for a "specialist" to review. No help. I say "Your product is useless and you are no help, please take your machine and close my account." No problem. $350 early termination fee, along with a $300 reshelving fee. Three years into a four year lease! $288 to finish out the last year of my lease. I'll wait it out and never work with them again. This company does not care for it's customers! BEWARE!!!!Review from Linda R
1 star08/28/2024
Absolutely the worst company I have ever dealt. AVOID them at all cost!!!! I would leave negative stars if I could. I used them for my business with and without a meter. Just don't do it!
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