Business ProfileforBio One

I have used Bio One twice in the past few years for hoarding situations at rentals I own. Both times they left cat/dog poop. The first time, it was just a couple pieces, and one piece was hidden in an oven bottom drawer, so I gave them the benefit of the doubt and hired them again. This time, I paid Bio One $300 to clean the bathroom and stove, and to sweep and disinfect the basement floor. My handyman said the owner, Kellen, did not clean the toilet right, and that he had to go buy bleach after Kellen cleaned it. The house did not pass Neighborhood Code inspection, in part because of all the dog poop still on the basement floor that somehow Kellen missed. When I texted him about it, he asked me where the poop was, claiming he had swept everywhere. I told him it was everywhere, and some of it was even moldy, which means it had been sitting there awhile. Zach, the Fort Wayne Neighborhood Code inspector, can confirm all this. Kellen made no attempts to resolve the situation. We swept up the dog poop and threw down a mixture of Dawn, vinegar, and baking soda to get rid of the smell. The inspector did eventually give the house a pass, no thanks to Bio One. After reading a one star review I'd written, a Bio One rep named Krista Gregg (not from the local office, oddly) reached out to me. I asked for her help in obtaining a refund. At first she pretended to care, but after awhile it was clear neither she nor the local office had any intention of making things right.