Business ProfileforTREC Roofing & Remodeling

We purchased a deck through Trec Roofing & Remodeling in 2021. It seemed like a very professional and reliable company and that's why my husband and I invested in the company. However, we attempted to get a repair fulfilled and received the run-around from Trec Company including Justin the CEO. On October 17, 2022, my husband was directed to send a text message about the damage after speaking with an employee. He sent a picture and noted what the damage was as well. We reached out to the company for an estimate on the repair of 3 composite kinds of wood that were damaged. The company responsible for the damage asked that we reach out to the deck company for the estimate so they could replace the damage through their insurance company. It has now been almost 9 months and we have heard nothing from TREC Roofing & Remodeling. We realized we had not received any response by November and my husband reached out to them again in November, December, and January. After my husband's last contact, he advised me to begin reaching out. Which once again, is unprofessional. I called and left a message on January 3, 2023, and an employee called me back on January 4, 2023, and left a message. I called her back on January 5, 2023, and she was not at work. I received no updated call and called back again on January 9, 2023. I spoke with another employee who advised me someone would return my call by the next day. I never received a call the following day. I reached out again on January 11th and was told there was no update and they were waiting on the owner Justin C******** to give them the quote info and they would give it to me. This lack of response has been unacceptable and unprofessional. We invested in this company because Justin explained the stellar service we would receive if we had any problems after the deck was built. We aren't even asking for the company to replace it, we are trying to get a quote to have it replaced. It's now July and we have heard nothing.