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            Business ProfileThe Pool Doctor

            Pool Service

            Contact Information

            3395 S DuPont Hwy

            Camden Wyoming, DE 19934-1378

            Visit Website
            (302) 678-8208

            Business hours

            9:00 AM - 3:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 3:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3395 S DuPont Hwy, Camden Wyoming, DE 19934-1378
            BBB File Opened:
            6/14/2010
            Years in Business:
            36
            Business Started:
            1/1/1988
            Business Started Locally:
            1/1/2018
            Business Incorporated:
            7/15/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 3:00 PM
            Su:
            Closed
            Business Management
            • Mr. Ralph Figueroa, Owner
            Contact Information

            Principal

            • Mr. Ralph Figueroa, Owner

            Customer Contact

            • Mr. Ralph Figueroa, Owner
            Additional Contact Information

            Fax Numbers

            • (302) 883-2204
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Keith M

            07/11/2022

            I cannot recommend Pool Dr. They installed a new pool heater last year; it ran twice before pool was winterized. The heater did not function when opening this year. They sent out their guy with 30 years of experience, who removed the Natural Gas regulator, replaced it with a straight pipe. He then, according to their manager to my wife spent a month “Trouble shooting the F%&K out of it”. They failed to communicate on several occasions that the unit still wasn’t functioning, put left gas and power on to the unit. When my wife went to the physical location of the store to inquire about what was going on she was told to leave, and we then received a text that they would no longer be doing business with us. I decided to read the installation manual, and it clearly stated that my setup needed the removed regulator. I had someone come out and replace it with a new one, and it now works perfectly. I guess if their guy with 30 years’ experience had read the installation manual, we could have avoided all the conflict. Worst customer service, and relations I have ever dealt with.

            Local BBB

            BBB Serving Delaware

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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