Customer ReviewsforCarpet and Tile Mart

I have never been more appalled before in my life than shopping at this store and having interacted with a "manager" who throws the N word around at people. Shame on you

For over 56 years we have strived to provide the best possible service, selection, and value to our customers. We apologize that you were not happy with your experience with us, and would love to understand why.

Although I was told that this is a fine company to work with and also having reasonably good experience at the store, I am disappointed that the engineered wood floor install overall didn’t go that well as there is a height/ thickness difference between the old and new wood that probably was not accounted for, creating trip hazard between wood and tile area at washer room and gaps at door trim and wood floor at many places in kitchen, dining etc. The new wood was also squeaking at few places and some damage was done during install/ moving to a couple of 6 foot wood cabinets and my entrance door jamb probably due to pulling the storm door too much and the hydraulic unit snapping and wood cracked.

For over 56 years we have strived to provide the best possible service, selection, and value to our customers. We thank you for bringing your concerns to our attention and apologize. While we do thousands of installations each year, occasionally we run into specific issues in each unique home. This includes subfloors and existing flooring in each home. Often we review these challenges and moldings are very commonly used to deal with these height differences. Wood floors and subfloors will always expand and contract with the different humidity and temperature differences in the home throughout the year. Please contact our location if you require anything.

Make sure you triple check all of your documentation and take conversations with 0 value. Was told 5 year financing was what I was to be given but ended up only being 18 months. Called in to let them know of the issue ok my first statement and was told "oh thats an issue with a recent change of codes with the financer and we will fix it" Welp thay never happened and told me there was "no way to verify that and there's nothing we can do" Highly recommended going somewhere else for your products and services unless you like a snake oil salesman

For over 56 years we have strived to provide the best possible service, selection, and value to our customers. We thank you for bringing your concerns to our attention and apologize. Although we recently changed financing companies, this is no excuse for the confusion of the sales associate. Please contract our Store Manager if you require additional service.

Airbase Carpet and Tile Mart New Castle DE I would not use them again. From the measurements in the store I was quoted $1100, when it was time for install the price became $2200. Despite that red flag I moved forward. They left the areas a mess - there was an excess amount of carpet fibers left all over. (I have had carpet installed in the past and it was never left like this) I was told they would move and return furtiture - I moved everything except a TV stand and TV and they complained about that. They removed one transition strip and did not replace it, they claimed it was broken - it was not. They broke the other two. The installers were rude and discourtious. I was also left with an excess amount of carpet after the quote doubled. I have tried to work this out at the store level for the past three weeks to no avail. On top of all that I got a call from the manager Stuart who was threatening and disrespectful about the review I left on Google. Horrible across the board.

For over 55 years we have strived to provide the best possible service, selection, and value to our customers. We thank ******** ******** for providing feedback on her experience with us. We also apologize that she is not happy with her installation. Upon investigating the claim, we learned the following. When ******** came into our store, we were provided a rough size of 12 x 24 and provided an estimate based on what we were told. After we measured the job, the room was actually 16’8” x 27’.5” and steps and a landing were added. This of course changed the final quote price based on these differences. We were extremely clear on why the price was different and reviewed the final quote in detail. ******** decided to move forward once we reviewed the final quote price. To frame this as a red flag is unfair and not accurate. We can only provide accurate estimates if the customer provides accurate measurements. This is precisely why we measure every installation, and then provide a final quote to our customers. We ask all our installers to vacuum after the installation of any carpet. Our installer offered to vacuum but was told by the person at the home at the time of installation to “not worry about it”. Unfortunately, this was not *********  We would be happy to repair any trim concerns that ******** has as our contract states. For over 55 years, if our customers have a concern, we address it, and have the right to do so. As far as the carpet “extra”, the installation required a 12 x 28 and a 12 x 22 to complete it. After the installation was complete the only “extra” carpet was an 18” x 22’ piece. This is not excessive given the layout of her project. The first communication we had of her concerns was this review. To state that she tried to work it out with us for three weeks is not an accurate statement. Since ******** was working with a designer, we are trying to communicate with her as well to address her concerns. We have tried to contact ******** and will continue to do so, to address her concerns.