Business ProfileforCarpet and Tile Mart

While a few of the employees were polite, the whole install was a disaster. We arranged a date for the floor installation and then a few days later I was told the flooring wouldn’t arrive until the day of the installation and I had to reschedule. That was my first inconvenience. The installers parked in front of my neighbor’s place even though parking was readily available in front of my house. They left trash all over, inside and outside. My white walls became a light brown. The installer said they would move my furniture back to its original locations. They put it back incorrectly after damaging my furniture. They put holes in my baseboard trim and blamed it on the rotten subfloor from previous water damage. Funny how those holes weren’t there a few weeks ago when the house was painted. They removed the toilet to do the bathroom floor and refused to put it back due to a leak even though they had called a plumber friend. I wound up having a filthy house and a non functioning bathroom. (I’m glad I took pictures of all the damage.) The real getter was when I called to report my concerns and was told that the installers said the wood was rotten before they started working. And that I would have to pay for the materials and labor to have them fix it. Absolutely not. I refused to pay to repair something that someone else damaged. At this point, I am done with the company. If they want to make restitution, reimburse me for the cost of repairing/replacing the damaged furniture, or otherwise compensate me for all the trouble, then I’m willing to listen. Otherwise I hope I never hear from them ever again.