ComplaintsforIllumination Advisor Inc.
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Complaint Details
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Initial Complaint
05/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased a dress order #Jj23403, in March from *** *****. The bill came to $55.52. I finally got it. I ordered a 2x with a bust size that listed it as 48" but when I measure the dress it was only 40". Thats fine, but it doesnt fit at all. Also the waist was off. Its too small. I contacted Jay & Jack and sent them pictures with a measuring stick showing the discrepancy in size. They said because the dress is not damaged they would not issue a pre-paid return lable for me but that I could return it on my own to China or keep item and get 10 percent discount, if all went well. Either way I'm out money and no dress. I can't wear it it's too small. I ordered The correct size, they sent me a dress that was not a 2X . Why should I be penalized for their error. They didn't even acknowledge their error. In want to mail it back with a return labor and a get a full refund. I also called them at ***** ******86 but nobody answered.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.