ComplaintsforApplied Bank

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have no contract with this bank, and I have no knowledge of such account they are reporting on my credit a balance of $352 I never had a relationship with this Bank and I have no knowledge of such account I demand them to remove this from my credit report

  

  Business response

  10/14/2024

  October 14, 2024
  
  
  Re: ******* ******
  BBB File #: 22394410
  
  Dear Ms. *****:
  
  I am writing in regards to the October 8, 2024 inquiry concerning Mr. ******* ******.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Mr. ****** via written correspondence mailed on October 14, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Mr. ****** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  

  
  Executive Correspondence

  
  

  Customer response

  10/15/2024

  Nobody ever contacted me or sent any letter how can I be responsible for a credit card when I was not even able to pay it by phone or online like agreed when I opened the card I have no purchases on this card they are all fees this bank is a scam applied bank can remove it from my credit card or I will take legal action.  This is illegal what they are doing                Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 22394410    

  

  Business response

  10/24/2024

  October 24, 2024
  
  
  Re: ******* ******
  BBB File #: 22394410
  
  Dear Ms. *****:
  
  I am writing in regards to your October 22, 2024 follow up inquiry concerning Mr. ******* ******.  The inquiry was referred to me for further review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Mr. ****** via written correspondence mailed on October 25, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Mr. ****** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  
  Executive Correspondence

   

• Initial Complaint

  10/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against APPLIED BANK regarding inaccurate debt reporting on my credit report. APPLIED BANK has reported a debt on my credit report that does not belong to me. To address this issue, I took the following steps: 1. Filed a Police Report and Identity Theft Affidavit: I provided these documents as evidence that the debt is a result of identity theft. 2. Sent Documentation to Consumer Reporting Agencies: I submitted my police report, identity theft affidavit, identification, and proof of address to all three major consumer reporting agencies. 3. Notified APPLIED BANK: I sent the aforementioned documents to APPLIED BANK via certified mail, and they received this information. Despite these efforts, APPLIED BANK continues to report this debt on my consumer reports. Additionally, they have not provided any verification of the debt despite my request. The continued reporting of this debt violates the FCRA (15 U.S.C. § 1681, § 1681c-2), FDCPA (15 U.S.C. § 1692, § 1692g), and the Identity Theft and Assumption Deterrence Act. The partial account number associated with this complaint is ****************. The continued reporting of this debt is causing significant harm to my creditworthiness and financial well- being. I urge the Better Business Bureau to intervene and require APPLIED BANK to: 1. Immediately remove the inaccurate debt information from my credit report. 2. Cease reporting this debt to any consumer reporting agencies. 3. Provide written confirmation of the removal and cessation of reporting. Thank you for your assistance

  

  Business response

  10/18/2024

  October 18, 2024
  
  
  Re: ******** *******
  BBB File #: 22389122
  
  Dear Ms* ******
  
  I am writing in regards to the October 7, 2024 inquiry concerning Mr. ******** *******.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Mr. ******* via written correspondence mailed on October 18, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Mr. ******* directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  
  Executive Correspondence

  Customer response

  10/22/2024

  Subject: Rejection of Business Response - Complaint #22389122Dear Ms. *****,Thank you for forwarding the response from Applied Bank. While they claim to have sent me written correspondence on October 18, 2024, I have not received any such communication. Meanwhile, their inaccurate reporting on my consumer credit report persists, despite the fact that I have previously notified them that this issue is directly related to an identity theft claim.Under the Fair Credit Reporting Act (FCRA) and Under the Identity Theft and Assumption Deterrence Act (ITADA), Applied Bank is required to promptly investigate and correct any information related to identity theft. Their continued failure to properly address this matter—both by not providing timely communication and by allowing incorrect information to remain on my credit report—demonstrates a clear disregard for their legal obligations and the impact this has on my financial standing.This lack of action is not only damaging but also deeply concerning, considering the legal protections in place for victims of identity theft. I would expect a more transparent and immediate response from a financial institution entrusted with safeguarding consumer information.Given the ongoing negative reporting, I request that this complaint remain open until I receive both the promised correspondence and a satisfactory resolution of the identity theft issue. The delays and lack of compliance with consumer protection laws reflect poorly on the institution’s commitment to addressing legitimate concerns.Thank you for your continued assistance in ensuring this matter is properly addressed.Regards, Complaint ID: 22389122

  

  Business response

  11/05/2024

  November 5, 2024
  
  
  Re: ******** *******
  BBB File #: 22389122
  
  Dear Ms. *****:
  
  I am writing in regards to your October 25, 2024 follow up inquiry concerning Mr* ******** *******.  The inquiry was referred to me for further review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Mr. ******* via written correspondence mailed on November 5, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Mr. ******* directly.
  
  Please contact the Executive Correspondence department Toll-free a* ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  
  Executive Correspondence

• Initial Complaint

  08/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an applied bank card listed as charged off on my credit report. I’ve sent numerous letters and called to get debt validation because I do not recognize it and I’ve had an issue with my ex husband possibly using my information. I have not been Apple to prove it for certain though. I thought a company had to answer debt validation letters though?

  

  Business response

  09/10/2024

  September 10, 2024
  
  
  Re: ****** *****
  BBB File #: 22225333
  
  Dear Ms. ******
  
  I am writing in regards to the September 1, 2024 inquiry concerning Ms. ****** *****.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. ***** via written correspondence mailed on September 11, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. ***** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  Executive Correspondence

  Customer response

  09/12/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. They have not contacted me I don’t know if you can also pass on that. The five digit extension says that it’s invalid when you try calling them. Regards, Complaint ID: 22225333    

  

  Business response

  09/19/2024

  
  
  Re: ****** *****
  BBB File #: 22225333
  
  Dear Ms. ******
  
  I am writing in regards to your September 16, 2024 follow up inquiry concerning Ms. ****** *****.  The inquiry was referred to me for further review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. ***** via written correspondence mailed on September 20, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. ***** directly.
  
  Please contact the Executive Correspondence department Toll-free at (**** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  Executive Correspondence

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had a credit card with applied bank for many years. I logged in last month, like I do each month and make regular payments on my account. The online payment portal kicked back several times but then said confirmed. I did not receive a confirmation email, but that is not unusual. They then reported that I did not make my March payment on my credit report, causing a 60 point drop in my credit score. I contacted customer service who couldn't understand the difference between a payment being processed by their company and a payment being credited on my credit score. I have been very careful to make on time payments for several years and have worked very hard to get my credit in good shape so I could buy a house. In one blunder on their part, I am completely screwed. I want the missed payment removed from my credit report.

  

  Business response

  04/18/2024

  April 18, 2024
  
  
  Re: ****** ****
  BBB File #: 21546937
  
  Dear Ms. *****:
  
  I am writing in regards to the April 8, 2024 inquiry concerning Ms. ****** ****.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. **** via written correspondence mailed on April 19, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. **** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  Executive Correspondence

  Customer response

  04/24/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. They have now done the same thing with my wifes credit. This is unacceptable. You are the better business bureau, they can't just say they won't deal with you and will only deal with me directly. That is the whole point of filing the complaint. Their customer service department has not handled the situation sufficiently.  Regards, Complaint ID: 21546937    

  

  Business response

  05/13/2024

  May 13, 2024
  
  
  Re: ****** ****
  BBB File #: 21546937
  
  Dear Ms. ******
  
  I am writing in regards to your May 7, 2024 follow up inquiry concerning Ms. ****** ****.  The inquiry was referred to me for further review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. **** via written correspondence mailed on May 13, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. **** directly.
  
  Please contact the Executive Correspondence department Toll-free at (**** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  Executive Correspondence

• Initial Complaint

  03/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Metlife has been charging my credit card for pet insurance that I have not had for a year. I have it with Nationwide insurance through my work HCA HEALTHCARE and it comes out of my paycheck every two weeks. I WANT ALL CHARGES FROM METLIFE REFUNDED. SO FAR THEY GO BACK AS FAR AS OCTOBER OF 2023. I ALSO NEED MY CURRENT CARD CANCELLED SO NO MORE CHARGES CAN BE MADE. WHEN I CALLED THEY SATL THEY CANNOT LOCATE A POLICY SO DO NOT KNOW WHY I AM BEING CHARGED. I ALSO CALLED APPLED BANK AND TALKED TO SOMEONE IN INDIA NOT THE USA THAT PUT ME ON HOLD FOREVER TO GET ME TO THE FRAUD DEPARTMENT WHICH I NEVER MADE IT TO!!!!! USE USA BASED PEOPLE FOR CUSTOMER SERVICE!!!

  

  Business response

  03/25/2024

  March 25, 2024
  
  
  Re: ****** *****
  BBB File #: 21448250
  
  Dear Ms. ******
  
  I am writing in regards to the March 18, 2024 inquiry concerning Ms. ****** *****.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. ***** via written correspondence mailed on March 26, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. ***** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** *etween the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  Executive Correspondence

  Customer response

  03/28/2024

  Better Business Bureau: I have reviewed the response made by tHe business in reference to my complaint and have determined that this does not resolve my issue.  For your reference, details of the offer I reviewed appear below. As of 3-28 I have not received anything in writing from Applied Bank. Also, I had to cancel my old card, so do I need to reschedule my reoccurring payments? I spoke to a very nice gentleman on the phone about my issue but not positive of the outcome. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 21448250    

  

  Business response

  04/17/2024

  April 17, 2024
  
  
  
  Re: ****** *****
  BBB File #: 21448250
  
  Dear Ms. ******
  
  I am writing in regards to your April 4, 2024 follow up inquiry concerning Ms. ****** *****.  The inquiry was referred to me for further review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. ***** via written correspondence mailed on April 18, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. ***** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  
  Executive Correspondence

• Initial Complaint

  12/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Extremely disappointed in Applied Bank. Spoke with two different ladies and the Supervisor ******, kept advising me she does not know the answer to my question. You are withholding my payments and check payment that you tried to charge my account four different times for the one 100.00 check payment which I did not authorize. Only one payment of 100.00 and it went through and now I'm being told it is being withheld until Jan 14th, EVENTHOUGH you have taken the funds out of my account. What kind of answer is I don't know to a customer, really. Horrible and deceitful practices. I have reported to consumer affairs. I've been a customer for a long time and just recently received an increase of credit line to be treated like this. I can be reached at

  

  Business response

  01/05/2024

  January 5, 2024
  
  BBB File #: 21066854
  
  Dear Ms. ******
  
  I am writing in regards to the December 28, 2023 inquiry concerning Ms. ****** *****.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Ms. ***** via written correspondence mailed on January 8, 2024.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Ms. ***** directly.
  
  Please contact the Executive Correspondence department Toll-free at (866) 271-3710, extension *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  
  Executive Correspondence

  Customer response

  01/11/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21066854
  

   

   

   

• Initial Complaint

  11/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently obtained a copy of my credit report and would like to bring to your attention multiple inaccuracies I’ve noticed on my report. I’m concerned that this is affecting my credit score and would like for you to re-investigate these matters and delete the inaccurate account. EXHIBIT A: APPLIED BANK - 422709XXXXXX: Delete this account for inaccuracy because the PAYMENT HISTORY shows OK for JUNE 2023, 60 days late JULY 2023. I was not late 60 days JULY 2023. Please re-investigate this matter and delete the disputed information as soon as possible, thank you for your assistance.

  

  Business response

  12/04/2023

  November 4, 2023
  
  
  Re: *********** ****
  BBB File #: 20915951
  
  Dear Ms. *****:
  
  I am writing in regards to the November 26, 2023 inquiry concerning Mr. *********** ****.  The inquiry was referred to me for review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Mr. **** via written correspondence mailed on November 5, 2023.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Mr. **** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  
  Executive Correspondence

  Customer response

  12/09/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue.  For your reference, details of the offer I reviewed appear below.Applied Bank has responded that they allegedly sent correspondence to my address on 11/05/2023 which I have never received. I addressed this issue with them and the credit agencies on 10/15/2023 and have certified receipts to prove it. The attachment provided shows that after pulling my credit report that Applied Bank verified this account on 12/07/2023 but in doing so, violated my consumer rights under the FCRA. Delete this charge-off for inaccuracy because pursuant to Section 623(a)(3), it is the duty of furnishers to provide notice of dispute within 30 days after receiving my dispute which they did NOT do if you take a look at the comments section where it's supposed to be entered on my credit report. Regards, Complaint ID: 20915951    

  

  Business response

  12/22/2023

  December 22, 2023
  
  
  Re: *********** ****
  BBB File #: 20915951           
  
  Dear Ms. *****:
  
  I am writing in regards to your December 19, 2023 follow up inquiry concerning Mr. Christopher ****.  The inquiry was referred to me for further review and response.  Thank you for bringing this matter to our attention.
  
  We have addressed this matter directly with Mr. **** via written correspondence mailed on December 22, 2023.  However, in order to protect our customer’s confidentiality, we are unable to provide you with the details.  For further information, please contact Mr. **** directly.
  
  Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
  
  Sincerely,
  
  
  Executive Correspondence

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a credit card account with Applied Bank. My account was recently charged an annual renewal fee. Within 30 days of receiving the account statement with the charge, I called Applied Bank and informed them that I wanted to cancel my account and obtain a refund of the renewal fee. I paid off my account on that day as well. At that time, I was advised that I would have to send a request in writing for a refund of the annual fee. I was not advised of anything else that I would need to do and so I proceeded to do exactly that. Following the submission of my request, I received a letter stating that I was not eligible for a refund. I effectively met the terms of agreement by canceling and paying off the account and in writing requesting the refund due to account closure. Still, I did not receive a refund of the annual fee that was charged to me.

  

  Business response

  07/18/2023

  July 18, 2023  I am writing in regards to the July 10, 2023 inquiry concerning Ms. Janice ************. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ************ via written correspondence mailed on July 18, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ************ directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive Correspondence

  Customer response

  08/15/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The business provided a response that was inadequate. They did not offer a refund of the fee indicating that the account statement said that I needed to contact them within a certain time frame of the statement date. However, this requirement conflicts with the actual account disclosure that I received when I opened the account. It also conflicts with the account disclosure that is on the back of the statement every month. The company in actuality has 3 different disclosures regarding the renewal fee, and I was in compliance with the disclosure that was issued as part of the formal account disclosure agreement. Regards, Complaint ID: 20286511    

  

  Business response

  08/23/2023

  August 23, 2023   I am writing in regards to your August 15, 2023 follow up inquiry concerning Ms. Janice ************. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ************ via written correspondence mailed on August 24, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ************ directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, ***** **** Executive Correspondence

• Initial Complaint

  07/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a formal complaint that you are reporting inaccurate and incorrect information on my credit report According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see verifiable proof (i.e.: an original consumer contract with my signature on it) that you have on file for the account listed below. Applied Bank 422709XXXXXXXXXX $741 Your failure to positively verify this account has hurt my ability to obtain credit. Under the FCRA, unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the account listed below. I demand that the following account be removed immediately from my Transunion credit report: Applied Bank 422709XXXXXXXXXX $741

  

  Business response

  07/12/2023

  July 12, 2023   I am writing in regards to the July 3, 2023 inquiry concerning Mr. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on July 13, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive Correspondence

  Customer response

  07/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20266458

   

   

   

  

  Business response

  08/03/2023

  August 3, 2023   I am writing in regards to your July 31, 2023 follow up inquiry concerning Mr. ****** *****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on August 3, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at (**** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, ***** **** Executive Correspondence

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March 19th, I mailed in a letter and PAID POSTAGE for them to remove my late fees, due to disability, not working and illness from covid related issues. Today, they still haven't received it. The excuse was, they are receiving a lot of mail. ****** with Applied Bank was not helpful. Its ridiculous a company expects you to mail a request in for a late fee but when you do it, they do not follow through. Also, they are illegally holding my funds of 20.00 for incidentals from Courtyard Marriott from March 25th. I called the merchant and they advised me and sent proof that the release the authorization back to my account on March 26th and sent to Applier Bank. APPLIED BANK is telling me that eventhough they received the release, they're holding the money until April 7th. UNETHICAL AND ILLEGAL. I would like my late fees removed as I pay on time and I would like my money put back into my account IMMEDIATELY!

  

  Business response

  04/10/2023

  April 10, 2023   I am writing in regards to the April 3, 2023 inquiry concerning Ms. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ***** via written correspondence mailed on April 11, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive Correspondence

  Customer response

  04/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 19889431
  

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩