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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Applied bank sent me a bill dated April 8 2022 for $76.44 fee and interest for a credit card I neither applied for nor received. Customer service number nor fraud could help me. I was finally switched to applied bank customer service number. They closed the account but said I still owed the money and I had to write and ASK not to be billed or it would be a negative mark on my credit report.
Business response
03/23/2022
March 23, 2022 I am writing in regards to the March 22, 2022 inquiry concerning Ms. ****** ****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. **** via written correspondence mailed on March 23, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. **** directly. Please contact the Executive Correspondence department Toll-free at (**** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceInitial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Applied bank has sent me a credit card which I did not request. I am trying to get the bank to rescind the card. Guarantee that nothing was done to my personal credit and provide written confirmation that I did not request the card and that they have deleted all my records.Business response
03/08/2022
March 8, 2022 I am writing in regards to the March 5, 2022 inquiry concerning Mr. James *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on March 9, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********, extension 29224, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceInitial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was approved on 01/14 for an Applied Bank credit card. I paid the $89 processing fee and as of today, 01/27, almost 2 weeks later - no card, no correspondence, no email, no call back. No nothing. If they are unable to mail the card within a reasonable time, then they need to return my $89Business response
02/01/2022
February 1, 2022 I am writing in regards to the January 28, 2022 inquiry concerning Ms. Ginger ******. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ****** via written correspondence mailed on February 2, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ****** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceCustomer response
02/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
It is 02/03 and no card received. I have called this company several times and have been unsuccessful in making contact with anyone. It will almost be a month since I paid a $89 processing fee to this coming. There is no reason why anything should take this long. No correspondence, nothing. But they took my money immediately.
Regards,Complaint ID: 16680317
Business response
02/18/2022
February 18, 2022 I am writing in regards to your February 14, 2022 follow up inquiry concerning Ms. Ginger ******. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ****** via written correspondence mailed on February 22, 2021. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ****** directly. Please contact the Executive Correspondence department Toll-free a* ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceInitial Complaint
01/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made my payment on time 1/15/21 and I was still charged a $38 late fee. This also happened last month but my email was typed incorrectly so I did not receive a receipt. The company is intentionally postponing consumer's payments so that they can be charged late fees.Business response
01/25/2022
January 25, 2022 I am writing in regards to the January 20, 2022 inquiry concerning Mr. James ********. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ******** via written correspondence mailed on January 25, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ******** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** ********* **************Initial Complaint
01/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I applied for a credit card on December 20, 2021. I was approved and paid a processing fee of $89 which came out of my account already. As of 1/4/22 I have not received the card. I have called every number I could find and cannot reach ANYONE to tell me where my card is.Business response
01/12/2022
January 12, 2022 I am writing in regards to the January 5, 2022 inquiry concerning Ms. ******* *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ***** via written correspondence mailed on January 12, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceInitial Complaint
01/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Creditor has been reporting to my credit bureau an account that does not belong to me , I have tried to contact them by certified mail with no response I have sent documentation of my driver lic and social security card as verification they have continued to report account as being mineBusiness response
01/11/2022
January 11, 2022 I am writing in regards to the January 2, 2022 inquiry concerning Ms. ******* *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ***** via written correspondence mailed on January 11, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** ********* **************
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Get a QuoteCustomer Complaints Summary
152 total complaints in the last 3 years.
55 complaints closed in the last 12 months.