ComplaintsforBarclays Bank Delaware

• Initial Complaint

  10/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My credit reporting agency notified me that there was "hard inquiry" into my credit on 10/22/24 from Barclay's Bank of Delaware. I did not apply for any credit from them, nor do I have any existing accounts with them. This reduces my credit score. I called Barclay's to inquire why this happened and gave my full name and the nature of the issue. I was told they required my social security number, but as a victim of identity theft, I did not wish to provide this. Barclay's provided no information as to why they inquired about my credit and said there was nothing they could do for me. I would like it reported to my credit monitoring bureau that this was an error on Barclay's part.

  

  Business response

  10/25/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  October 25, 2024
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We have also received correspondence forwarded to us from a regulatory agency regarding
  the same matter. Once we finalize our investigation, we will provide the customer with a
  detailed summary of our investigation, as well as any actions we may have taken through the
  regulatory channel.

  If you have any questions in the interim, please contact our office at
  BCUSOfficeofthePresident@barclaycardus.com or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

  Customer response

  10/30/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. While I'm pleased that there appears to be an acknowledgement of wrongdoing and a pending investigation, I do not wish to have this matter closed until Barclay's provides an explanation  and removes the inquiry from my credit report and states that it was performed in error. Thank you. Regards, Complaint ID: 22469415    

  

  Business response

  11/12/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  November 12, 2024

  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am an AAdvantage Aviator Barclay’s Mastercard cardholder and over the past few months I have received incorrect interest charges and a late fee on my account, despite paying my bills ON TIME and IN FULL. I sent Barclay’s Bank card services a letter disputing their continued practice of incorrect charges and engaging in bad business practices. I've also noticed that the bank delays posting my payment until well after it is received, and then charging interest. On one statement, an incorrect late fee was shown as posting on different dates. That payment was delivered two days before the due date and that late fee should never have been charged. An incorrect interest charge was also posted three days after the due date, even though my payment had been delivered two days before the due date. I had called to complain and ask for the charges to be reversed, and they were. They clearly received my payments well in advance of the due date yet choose to not to post immediately. The next statement I received reflected yet ANOTHER incorrect interest charge. That payment for the full amount was sent by my bank and delivered seven days in advance of the due date. As that was yet another incorrect charge, on 9-16-24 I phoned and requested to speak to a manager to have the charge reversed. That supposed ‘manager' refused, claiming it was “carried over interest”, which was false, as the previous incorrect charges were already reversed/credited. I went to the online chat and was told by the rep I would be credited that charge on my next statement. Yet the most current statement does not reflect the credit I'm still owed. My letter was a complaint of deceptive interest charges, bad business practices, and awareness of their service reps failing to reverse an incorrect charge and not apply a credit as stated. This bank has a pattern of charges which I believe are fraudulent. In addition to my letter, I have also filed complaints with the FTC and the PA Attorney General’s Office.

  

  Business response

  10/30/2024

  Please see attached response. 

  Customer response

  10/30/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.Twice, on October 21, 2024 and again on October 25, 2024, I received an email from Executive Specialist ******* in the Barclay's Office of the President, stating, "To ensure you receive our written response to your concerns as quickly as possible, we will be providing it via email once our investigation is complete." He also phoned on October 21, 2024 and left me a voicemail, claiming a full investigation will be conducted.  It has now been nine days and there has been no follow-up from the Office of the President. I have provided Barclay's with more than enough evidence of my complaint and request. A "full investigation" should have been already completed. Therefore I reject Barclay's response.  Regards,  Complaint ID: 22450083      

  

  Business response

  11/12/2024

  Please see attached response.
  
  

• Initial Complaint

  10/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a Banana Republic store card which moved to Barclays Bank a few years ago. I recently received a Banana Republic branded MasterCard in the mail with a note and a phone number to "authorize" the card. I assumed this was an upgrade option - which I didn't want so I ignored it. Today, I went to use my original store card to find out it doesn't work. I called Barclays and was told I was automatically upgraded because I didn't decline and the opt out window is closed. They then proceeed to tell me the beneifts of the card I didn't as for and don't want. My only options now are to use this new MasterCard or cancel the card (which may or may not affect my credit) and reopen a store card, if I wish. This was not my decision or choise, I never received any notification that they were upgrading me and now I'm stuck. This is not right. While on the phone I asked them to opt me out of automatic upgrades of any kind, credit cards, credit limit increases, etc... and after being put on hold for 5 minutes I was told this was not possible form their end. I asked to speak to a manager who ignored the previous conversation and insisted on walking me through the benefits of the new card despite my protests. Upgrading someone's account should be opt-in, not opt-out. This is absolutly horrible customer service. All I want is my old store card back and to be removed from any uprgade offers in the future.

  

  Business response

  11/05/2024

  Please see attached response

  Customer response

  11/06/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint. The resolution is not satisfactory but my hands are tied and I'm tired of delaing with this situation.  I apprecaite the escalation but it doesn't make sense that you cannot revert my card back to a store card given they're both Barclay's accounts.  In the future, changing someone's credit card like this should be OPT IN not an OPT OUT situation. I get so much junk and so many credit card offers since I have good credit that I often throw them out. The mailing looks like a new credit card offer. This feels like a very underhanded way of getting new credit customers. I have no choice but to accept Barcaly's response which does not reinstate my store only card nor does it address a change to allow customers to OPT IN to such an offer. I will be keeping the card as I do believe closing it so soon after opening it will impact my credit BUT I will be decreaing my use within the Gap brand of stores and I will NOT use it outside their brands of stores even though I am able and I will NEVER open another account with Barclays. Regards, Complaint ID: 22401413

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On September 30, 2024 I made an electronic payment through my bank to barclays bank of delaware in the amount of $50. Barclays claims to this day that they have not received the payment. I have sent them proof of payment through Huntington bank and they still claim that they have not gotten the payment. When I call, they hang up on me, give me generic responses and flat out tell me that I just need to contact my bank.

  

  Business response

  10/22/2024

  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  October 22, 2024
  
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us on behalf of the above-referenced customer. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  
  We have also received correspondence forwarded to us from a regulatory agency regarding the same matter. Once we finalize our investigation, we will provide the customer with a detailed summary of our investigation, as well as any actions we may have taken through the regulatory channel.
  
  If you have any questions in the interim, please contact our office at BCUSOfficeofthePresident@barclaycardus.com or call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  Office of the President 

  Customer response

  10/23/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.After filing the complaint against them, and making an additional payment they all of a sudden found my initial payment.  Which lead to a negative balance on my now closed account and they tell me that it will take three months to get a refund!  I told them that they have 10 days to send me the refund.  They then replied that they will send it after my initial payment clears the bank! They are playing games.  I want my money back now!  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 22395669    

  

  Business response

  10/31/2024

  P.O. Box 8885
  Wilmington, DE 19899-8885                                                   
  
  
  October 31, 2024
  
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  We completed the investigation of your additional inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President 

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a complaint about Barclays fraud protection service on my Barclay credit card. I filed a complaint about a service I paid for and never received. I filed all of the appropriate paperwork on the complaint. I filed it promptly, within a week of not receiving the service. I received a response that it was denied by Barclay. I filed additional information that showed text messages, from the service I paid for and never received, proving that the company providing the service did not show and change time a location of the service. Again, Barclay denied it. I talked with Barclay directly and followed all instructions provided over the phone on multiple calls. Each call indicated it was not a problem and it was obvious I was not a fault for not receiving the service. Again, I was denied and at this time when I called Barclay they stated that there was nothing they could do because I was past the time frame allowed for disrupts. It appears that Barclay just denied and denied until it was too late for me to get reimbursed for a service I never received even though I followed their process completely right after the incident happened. In case it is helpful we ordered a snorkeling trip in the Bahamas. We were on a cruise and only a portion of one day to go out and enjoy the Bahamas before our cruise ship left. We purchased a snorkel trip from Get your Guide. The tour provider changed location and time. We showed up they did not and then wanted to take us out later and said we were late. We were early based on their new time and location. I included all of that information and texts in the attached doc. The tour provider would not refund the money so I filed a complaint with Barclay.

  

  Business response

  10/02/2024

  P.O. Box 8885
  Wilmington, DE 19899-8885                                                   
  
  
  October 2, 2024
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  We completed the investigation of your inquiry and sent you a detailed summary of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President 

  Customer response

  10/10/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22310473

   

  Hello,  I am currently out of the country and I am not able to look into this more   I can tell you I received an email with an intra link but no password to access it   I called Barclays and emailed them in response twice   I have not received a response and still have no way to access the intra link   So I have to reject closing of this until I can actually read their response.  
  

  thank you

   

  

  Business response

  11/07/2024

  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  November 7, 2024
  
  
  
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond.
  
  We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
  
  Providing an exceptional experience is our goal, and we regret that our previous response did not meet your needs. If you do not receive the summary, or if you have additional questions, please contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  Office of the President 

• Initial Complaint

  09/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was notified by Barclay on 8/11/2024 that my account would be closed due to inactivity if my card wasn't used in the next 30 days. My husband contracted COVID on 8/19/2024 and has had a serious case, and I subsequently contracted COVID. He is still out of work. I tried to use my card last week when I remembered this issue but they had closed my account. I have called multiple numbers (#866-663-6532 credit dept) and (#866-951-1416 consumer loan care) and they tell me that they cannot reinstate my account. The last man opened a Case ID# ******3 stating my complaint to Barclay but wouldn't give me any contact person or name and said I would "get a letter in about 30 days.' Closing a long standing credit account affects my credit. They told me I could reapply for a credit card but that likewise affects my credit and I do NOT want to do that. I want my credit card reinstated with it's original terms. Can you please help me?

  

  Business response

  09/26/2024

  Please see attached response.

  Customer response

  09/26/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have not actually received a response. Only the letter stating they have completed their investigation and are sending a response.  They did however send me a new card so I assume they have reinstated my account which I appreciate.  I want to know however that this didn't affect my credit score. I am waiting for the responsethat is coming by intralink.  Am I missing that response somewhere?  Please advise. Regards, Complaint ID: 22301040    

  

  Business response

  10/09/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  October 9, 2024
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 1st 2024, I signed up for the Wyndham Rewards Earners Visa credit card. The then current sign up Welcome offer was a 75,000 bonus points to my Wyndham Rewards membership account. I made a $4,000 purchase in July, and paid it off on the first billing cycle. I have not received my bonus points of 75,000 to my Wyndham Diamond rewards account. I contacted Barclay about this and they responded that I do not have that offer on my account, and I have to prove it. I have left several messages on my account, and still they denied me the bonus offer. I spoke to several customer service representatives and they also denied me, stating that offer is not on my account. Was told to call Wyndham Rewards customer service. I call Wyndham customer service, and was directed to Barclay customer service. Wyndham can not do anything about it. I was told that it is Barclays problem to resolve. Today 9-13-24 a Barclay rep created a case# RI0198064, but I need to show proof of their offer when I signed up. Their offer was in the public domain, and has since changed to a 45,000 welcome offer. Barclays / Wyndham's offer of 75,000 points should be archived in their company records, and not dependent on me proving to them of what they offered the public on July 1st of 2024. This is in my opinion either a bait and switch offer, outright Fraud, or breach of contract on Barclays part. That they get customers to sign up for their credit card, meet all terms and conditions and then not fulfill their end of the contract, by changing the terms or just denying them outright.

  

  Business response

  10/02/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  October 2, 2024

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our office
  at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

  Customer response

  10/03/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I reviewed the Terms & Condition that they sent me via PDF, dated 9/17/2024.  They are quit different than what I received in the mail. Mine does not mention anything about introductory offer. The offer I was shown on 07-01-2024 at Club Wyndham Grand Resorts by the sales rep was an introductory offer was for 75,000 points after spending $2,000 dollars in six months. Which I have spent and paid off as of this date, well within the six months.So What I was offered and assured that if I had signed up at the resort on 7-01-24 was the offer I was to get. So either the sales rep misrepresented to me an invalid offer, or  Barclay has sent me different terms and conditions that do not include that offer. As summited prior in this complaint a webpage that shows Wyndham was offering 75,000 point at that time.Some where along the line of communications between myself, the sales rep of Wyndham, and Barclay, I was denied what was verbally offered to me on 07-01-2024.The Sales representative filled out my application on site on 07-01-24 assuring me of the offer if I was approved. If he misrepresented to me an application that was not part of the offer and had me signed electronically for it. Then that falls on Wyndham Resorts since they were the ones in cooperation with Barclay on that offer at that time.All I ask is the Wyndham and Barclay collaborate on fulfilling what was offered to me and that I was assured by Wyndham's sales  representative on 7-01-24 at the Wyndham Grand resort hotel in Las Vegas Nevada. The offer of 75,000 Wyndham reward points for signing up for a new Barclay Wyndham Rewards earner visa signature card please. Regards, Complaint ID: 22282793    

  

  Business response

  10/23/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  October 23, 2024

  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at BCUSOfficeofthePresident@barclaycardus.com, or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  09/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In January of 2023, I purchased 2 tickets for JetBlue flights on my JetBlue Plus Mastercard. I was double charged for these tickets. I have not been able to obtain a refund from Barclays or JetBlue for this double charge since that time. I have attached screenshots of the double charge, my attempts to reach out. I also filed a dispute with Barclays which they denied saying it was past their window for dispute but as you can see I informed them of the issue immediately in January of 2023 when it first occurred.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Thank you for your efforts regarding my billing dispute with POIZON (the merchant) and subsequently, Barclays (my credit card issuer) in the amount of $159.83 purchased on 5.27.24. A provisional credit was issued to my credit card account on 7.10.24 while my claim was presented to the merchant’s bank. I was certain this would be the final resolution. However, I received notification Barclay's was unable to pursue further because "merchant has not violated terms and conditions of sales agreement.” As proof of non-violation, merchant provided a photograph of the sole of a shoe in mint condition. I don’t dispute condition of the sole. I sent Barclay's additional supporting documentation/photographs to reassert my claim by certified mail. The inside lining of one of the shoes rubbed off on my socks after 4 – 5 hours of wear. These were supposedly authentic re-issues of Vans Sk8-Hi Side Zipper Shoes. I wish they were authentic & the lining didn’t rub off. I really wanted these shoes. I own dozens of pairs of Vans Sk-8 Hi shoes and, because of a drop foot, can only wear boots or high-top shoes. I contacted the merchant about the problem by phone in mid- June & was issued a return label on 6.18.24. Upon their “inspection”, they returned them to me and said there was no issue with my shoes. That they presented as proof of no issue a photo of the mint condition sole is flat-out deceptive. I submitted photos of damage to Barclay's. I’ve worn Vans for decades & never encountered this problem. POIZON claims to sell authenticated and anti-counterfeit items using a multi-step verification process. They failed on this one. It’s baffling they won’t own their mistake & make this right. And sending Barclay's a photo of only the sole of the shoe wasn't just deceptive, it’s a lie. Also worth noting, it could've been the sole of any Vans shoe. Barclay's is siding with the merchant rather than with me, a loyal customer who's been wronged by the merchant, with verifiable proof.

  

  Business response

  09/16/2024

  Please see attached response

• Initial Complaint

  08/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 2024-07-22 we had to ask the merchant (home inspector) to leave a property as the contract was cancelled. On 2024-07-22 the merchant stated they would cancel the inspection and issue a refund. As they did not I opened a dispute. Barclays initially sent me digital letters. Then, out of nowhere, the charge reappeared and much later did I receive a letter marked 2024-08-14 that was postmarked 2024-08-17 on 2024-08-20. I had called and the dispute department lady told me that I should mail in or fax my evidence for a rebuttal. I did. She neglected to tell me that my rebuttal had to be signed. That was included in the letter. The letter states 10 days (whether those business or calendar days is unclear). So I sent it in again. With a signed rebuttal letter and also credit card statement. Because Barclay's physical letter was ambiguous on this. My complaints are the following 1: Barclays never asked for my evidence on the first dispute, 2) Barclays, in 2024, relies on mail and fax (clearly designed to the detriment of card holders as merchants are clearly permitted to submit digital documentation), 3) Barclays failed to verbally inform me of the wet ink requirement for a rebuttal, 4) Barclays only sent the denial physically and not digitally. However, previously they had sent digital letters so they are perfectly capable of this. The presidents office reached out after a CFPB complaint. However, since they have gone completely quiet. Obviously because there is no reasonable explanation for this absurdity.

  

  Business response

  08/28/2024

  Please see attached response.

  Customer response

  09/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22191982
  

   

   

   

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