Business ProfileforB Safe, Inc.

Stay away from B-Safe Inc., I tried to work with B-Safe for two years trying to get their alarm system to work in my house. I have documented numerous services calls, the system worked when the technician left, 20 minutes later the alarm went into fault. The Tech said we needed a new system but B-Safe didn't want to replace it due to their cost. Even with the alarm not working my wife and I payed our bills on time. Now they want $978.18 for service calls that never fixed our alarm. B-Safe instead of working this out has turned us over to a bill collection agency. STAY AWAY, B-SAFE is a scam company!!! Of course we are seniors with great credit, and this scam of a company is trying to ruin our credit due to their inability to fix their problem.

Good morning. Please be advised that this matter has been discussed with Mr.& Mrs. ***** on several occasions since the service call invoice generated to their account on 12/4/2023. Mrs. ***** called our Union office and requested service to check out her system because she has not used in quite some time. We advised of the charges for service, which she was agreeable to and accepted. At the time of service our technician advised that several batteries were in need of replacing as well as 4 transmitters. Mrs. ***** had approved the batteries to be replaced and only 1 transmitter, on the first floor, removing the other 3 zones from the panel so the zones would stop sending signals to central station, therefore contacting the Henry's that the transmitters need to be replaced. We explained several times to both Mr. & Mrs. ***** that it is their system and their sole responsibility to have a working system and also repair the system if and when needed, as well as providing telecommunications for the panel to communicate to central station. Please understand that we attempt to resolve such matters directly with the customer and only send to third party when we have exhausted all efforts to resolve. Unfortunately, in this case, we spent 8 months trying to do so unsuccessfully. The invoice that was submitted to third party consists of labor and parts provided by us at the time of service and are due and payable.