Customer ReviewsforAAA Club Alliance

The situation I was left in started on Wednesday February 7th, 2024 at 11:51 pm into late next morning on the 8th. I had popped my front passenger tire and called for assistance. I was not familiar with the area and there wasn’t any lighting where I broke down at and had to use my phone’s flashlight app to inspect the damage. I called AAA explaining my situation and that I didn’t feel safe where I was at. The lady I spoke with said she would find a police officer and or towing service she informed me I was going to be okay and would call back. At 12:45am get a text that a AAA technician in Missouri, Indiana was expected to arrive by 12:59am. That never happened wether it was a cancellation or something but I never got notified via text but I received a call 12:42am and due to phone service issues I had somehow missed the call but called immediately back explaining that I just had a call from this number and returning the call. This being the second call to AAA a different lady I spoke to at 12:55am informed me no police could be reached at this time and no towing service could come out that far but I find it hard to believe within the 25 to 30mile radius, including a big city such as Louisville. She told me that there was nothing that could be done that they couldn’t find anyone to come out that far. I asked what should I do as I am not suppose to move my car with a blown out tire. I didn’t want my car to be towed at my expense as I broke down near the parking lot of a business, where I was left stranded in Milltown, Indiana. Her best option for me was to if I could move my car to a safe location and call back in the morning at 7. I called back at 8:54 am to get a tow after that was settled I added that I would be filing a complaint. They transferred me where was informed by the supervisor that they did reach out to towing but AAA wasn’t willing to pay over the contracted price. I pay extra for the plus membership only to be left stranded.

Please forward this complaint to AAA, Hoosier Motor Club for resolution.

AAA Has Turned Into A SORRY COMPANY , I Called For A Wrecker @ 12:00 Noon And Was Told That A Wrecker Would Be Here Within A Hour To Take My Car To A Tire Store As I Am Unable To Change The Tire Due To Heart / Health Problems Here It Is 17:25 Hrs. And Still No Wrecker And I Have Been On the Phone 4 Times This Afternoon And 15 Minutes Ago I Got A Call From AAA That It Would Be Tomorrow Now.. And I Told The Female That Called Me That Would Not Work As I Was Having Heart Surgery Tomorrow @ Noon ......... AAA IS A EXTREAMLY SOORY COMPANY And I Will Never Renew My Membership With This Company Again....... The Best Thing That Could Happen To Them Is That They Go Out Of Business, Because They DO NOT CARE ABOUT THERE CUSTOMERS

Please forward this complaint to AAA Auto Club South for resolution.

Excessive wait time for tow , customer can be in a none safe area and they don’t care and charge for extra mileage is ridiculous , when you advise you want to upgrade your plan you can’t until 3 months after due to you used your towing for that month which is out right ridiculous . Also if you late on your car insurance they add additional 30 dollars for the rest of the premium you guys are horrible i will be seeking elsewhere for insurance

Thank you for contacting AAA Club Alliance. We are unable to find Nerra Kin's membership in our system. The zip code provided is from California. Please forward this customer review to AAA of California for review and follow-up.

. I have been a faithful customer, paid my bill and this is what I got. but not now. I feel I have been treated unfairly and frankly unethically. AAA did NOT meet my expectations at all. I understand issues happen, but this was unfair, unprofessional and a true lack of concern for the customer.

We would like to look into this review. We need more information regarding the member's experience. Please have the member contact us to provide the details.

Good morning: I wanted to provide feedback on my service call on 10/16/23. Unfortunately, it was a terrible experience. 8am My vehicle would not start, so I contacted AAA. They replied it would be about an hour. The person came and was unable to start my vehicle. He advised me to contact AAA again and ask to be towed. I did - was advised it would be about 2 1/2 hours. "ok", it's a wait but, it is what it is. The time went by, I went back on the app, sent a "status" update request - no replies. So, I called. They told me it would be another hour or so. "ok", it is what it is. That hour goes by, I contact them again, they tell me they are "working on it". I then get a call telling me that they "can not tell me when the tow truck will arrive". I was 37 miles from home, I had no vehicle, I had at that time waited about 6+ hours! Finally about 3:15pm the person showed up. Towed me in, back to my hometown garage. I have been a faithful customer, paid my bill and this is what I got. I had been going to get AAA for our daughter for Christmas, but not now. I feel I have been treated unfairly and frankly unethically. AAA did NOT meet my expectations at all. I understand issues happen, but this was unfair, unprofessional and a true lack of concern for the customer.

Thank you for contacting AAA Club Alliance. We do not have a service call for this member. Terence Hurlbut can provide their membership number for further review; however, it appears they belong to another AAA club.

I have been a member of AAA for ten years, and recently, this company has gone downhill. We needed a tow, and they sent out the wrong tow truck three times, even though we explained that the car could not go into neutral. One tow truck crashed into the house, damaging the garage and side of the home, causing $ 1,500 in damages. They refused to pay and would not take our calls; AAA didn't help us. Then, when we needed AAA's help again ( time for a new car), they sent the same tow company that damaged the house. It takes forever to speak to a live person, and employees don't care or share the relevant information to get the right tow truck sent out. Get your roadside service through the car dealership.

This member belongs to AAA of California. Please forward this customer review to AAA of California for review and follow-up.